Amara Hanoi Hotel and Spa Reviews

Great location with lots of shops and restaurants around, but the hotel isn’t new. The room is spacious, but the only window is a narrow 20 cm one facing a construction site. It feels more like a 3-star hotel, not 4-star. Also, the spa doesn’t exist—it’s actually the staff dormitory. The spa is listed as an amenity, but there’s no actual service.

This hotel offers reasonable pricing for its prime location in the heart of the Old Quarter, surrounded by many lovely shops and restaurants . While the rooms are clean, the beds comfortable and the, the tiny window limits natural light and views, making the rooms feel somewhat gloomy.

Great walking distance from a lot of great dinings and coffee shops. Staff were friendly. Breakfast was okay. Overall, I don’t mind staying here again.

Friendly service and comfortable room and good breakfast

Cheap, no thrills hotel. Excellent location and that's why you stay here. Fairly clean if not dated decor. So it's fine if you're out and about and looking for a decent value place to stay.

good service and location, it is worth the price and i would recommend it.

Decent hotel to stay

I was just here yesterday, entering the lobby, a faint fragrance wafted through, making me feel very comfortable... the room was simple, fully equipped, with an elevator... the TV could only watch one channel, I kept adjusting it but it didn't work... At night, our toilet was broken, it leaked into the room, it smelled bad... in the morning we informed the receptionist to fix it, but we waited a long time... we lay there, almost suffocating, then decided to check out early... then you guys offered to change rooms for us... I found your service enthusiastic, friendly, cheerful... breakfast had few dishes but enough choices... Hopefully the hotel will fix the problem...

Good hotel, on a quiet street, with good sound insulation. Convenient location. Good breakfasts, delicious coffee.

The hotel is easy to find, the breakfast is good, you can order fresh beef noodle for free, the taste is good, but you have to wait a little longer, the French bread is soft and authentic, but the room has a window but no sunlight and is too close to the next door! Everything else is good

The assigned room has an inner window, maybe because it is a low-priced room, but it was not stated when booking. The hotel is quite decent and there were signs of renovation work when we checked in. It was a very bad experience to start decorating around 7am the next morning.

Friend was on the phone with them while I booked online. Said they do not have superior room available however the website indicated they do. When questioned, insisted that they only have the junior suite and said they did not close the booking. Requested to cancel booking and for a refund of prepayment. Denied refund. I am aware of the cancellation policy however was booked for less than 5 mins! And they were unable to provide what was booked.

The team here is amazing, especially Mr. Pete, who was incredibly helpful. They made everything so easy, from booking our day trips to arranging airport pickup and drop-off. The whole experience was smooth and stress-free. Highly recommend!

We loved staying here for a total of 4 nights. The staff and the service they provide is what makes this place. Mr. Max organised everything for us ahead of us arriving, including organising tours for the Ha Giang loop and Ha Long Bay cruise. Between each of these tours we stayed at Amara and it almost felt like home when returning back each time. An example of the brilliant service this hotel offers was when we first arrived, 3h before check in and my partner was suffering from food posioning. Mr. Max noticed this and arranged for an early check in immediately. Another time the bus tour for Ha Long Bay left without us and Ms. Luna made sure we got a taxi to be picked up by the tour at a different location. Only thing that can be improved is the hotel breakfast, we felt it was lacking compared to other hotels we stayed at in Vietnam. But the location is superb. You’ll be in safe hands here, definitely book!