Reyna Luxury Hotel

Reyna Luxury Hotel Reviews

Reyna Luxury Hotel

34 P. Miếu Đầm, Mễ Trì, Quan Nam Tu Liem, Hanoi, VietnamSee Hotel Details
Reyna Luxury Hotel
Reyna Luxury HotelReyna Luxury HotelReyna Luxury Hotel
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1 night

Guest Reviews

8.5/10
Very Good
161 review
Verified reviews
Location8.6
Amenities8.4
Service8.6
Cleanliness8.5
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All reviews(161)
Positive reviews(150)
Reviews with photos/video(39)
Clean and tidy(29)
Awesome stay(25)
Awesome rooms(19)
Friendly front desk staff(11)
Great location(9)
Convenient location(8)
Perfect for business trips(7)
Tasty food(7)
Negative reviews(11)
Thomas Demelle
Deluxe King Room
Stayed in Jun 2025
Business traveler
26 review
7.0/10
Posted on Jul 10, 2025
Good place to reach meeting area which out of Hanoi center . Breakfast is ok, no noise i
Guest User
Superior Room
Stayed in May 2025
Business traveler
1 review
5.5/10
Posted on Jul 4, 2025
The room have so much to improve
BRENDA WIJAYA DAWANI
Deluxe King Room
Stayed in Jul 2024
Solo traveler
3 review
6.0/10
Posted on Aug 31, 2024
Hotel said fully booked when i arribmve at 9pm waited 1 hour to be sent to another hotel of sister property
Response from Property: We sincerely thank the valuable contribution of customers to help make the hotel more complete. During their stay at the hotel with our flaws regretted and apologized customers.We will strive to improve the quality of hotel services better and appreciate the opportunity to serve you better the next time.
Shanjiandefeng
Deluxe King Room
Stayed in Jul 2024
Business traveler
11 review
3.5/10
Posted on Aug 5, 2024
very bad experience. even let me guess it it is a personal "customization". when you want to more than 2 bottles of water, they refused; when you want to change 2-night booking to 1 day, they refuse. There is some smell when first coming into the room, blahblah, never come again.
Response from Property: Dear Customer, First of all, on behalf of the entire staff of the Reina Luxury Hotel, we would like to thank all our guests for their trust in choosing our hotel for your family vacation. We sincerely thank you for your valuable contribution to help improve the hotel. We apologize for some shortcomings we found during your stay at the hotel. We will work hard to improve the quality of our hotel services and hope to have the opportunity to provide you with better services next time. Sincerely.
kwan lam
Deluxe King Room
Stayed in Jan 2024
Business traveler
19 review
8.5/10
Very Good
Posted on Feb 25, 2024
A much cheaper option than the Marriott opposite. King size bed and room with 4 comfortable pillows and a blanket. Good breakfast with tasty congee. Massage available upon booking through the reception. Plenty of eateries nearby.
Response from Property: Thank you for choosing to stay at Reyna Luxury Hotel. We look forward to seeing you again on your next stay at our hotel!
cilbogi
Superior Room
Stayed in May 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jul 1, 2025
Awesome stay
Lyn Chu
Superior Twin Room
Stayed in Apr 2023
Business traveler
4 review
6.0/10
Posted on Jun 18, 2023
Location is great, hotel room look nice. But 1 big point is that there are A lot of bugs inside the room even it’s 6th floor. The bugs fly out somewhere inside the toilet. Toilet got bad smell as well. Although it’s nice and new build hotel, Already noted down to not to rebook this hotel again as we can’t stand the bugs and smell
Response from Property: Thank you for choosing to stay at Reyna Luxury Hotel. We look forward to seeing you again on your next stay at the hotel!
Scott
Superior Room
Stayed in Oct 2023
Couple
22 review
10/10
Outstanding
Posted on Nov 13, 2023
What a great hotel! It's conveniently located near the convention center and a few sites in western Hanoi (like the ho chi Minh moseleum). The room was clean, bed was comfortable and the air conditioning worked great. The front desk staff were great at communication and responded to my emails/questions very quickly. The hotel also let me use their luggage storage for free, which was really nice of them.
Response from Property: Thank you very much for your kind support! We wish you had good experience at our hotel! Look forward to receiving you back! Have a nice day!
SL129
Superior Twin Room
Stayed in Jul 2023
Business traveler
5 review
8.0/10
Very Good
Posted on Aug 21, 2023
Room was quite new and clean. Service was good, but there's improvement at meals. For my next trip, I might think of booking again.
Response from Property: Thank you very much for your kind support! We wish you had good experience at our hotel! Look forward to receiving you back! Have a nice day!
Cao
Superior Room
Stayed in Oct 2023
Booked for others
9 review
10/10
Outstanding
Posted on Jan 13, 2024
Okay .booking for others
Response from Property: Cảm ơn quý khách đã lựa chọn lưu trú tại Reyna Luxury Hotel . Hẹn gặp lại quý khách trong những kì nghỉ tiếp theo tại khách sạn chúng tôi!
Guest User
Deluxe King Room
Stayed in Mar 2025
Business traveler
14 review
8.0/10
Very Good
Posted on May 4, 2025
The room is spacious, the bed is very big, the breakfast is rich and the fruits are varied. The front desk can heat milk. The chef can speak a little Chinese and English. The water boiler in the room is automatic and the mirror is a touch screen.
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Luyisihahahaha
Executive King Room
Stayed in Feb 2025
Business traveler
103 review
8.7/10
Very Good
Posted on Mar 26, 2025
The front desk was very nice, the breakfast was satisfactory, and the surrounding area was quite convenient.
Original TextTranslated by Google
Response from Property: 雷納豪華酒店 （Reyna Luxury Hotel） 位於雷納豪華酒店 （Reyna Luxury Hotel）。 雷納豪華酒店！
Anonymous User
Superior Room
Stayed in Dec 2024
Business traveler
54 review
10/10
Outstanding
Posted on Jan 14, 2025
I usually stay at this hotel when I go to Hanoi on business, mainly because it is close to the company. This hotel is very clean and tidy, the staff are friendly, some of them can speak Chinese, and the breakfast is great, with many varieties and good taste.
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Response from Property: Reyna Luxury Hotel is located in Reyna Luxury Hotel. Luxurious hotel in Reina!
Guest User
Deluxe Twin Room
Stayed in Nov 2024
Business traveler
46 review
10/10
Outstanding
Posted on Dec 27, 2024
It's good. There is a Chinese translator. The front desk reception is friendly and the lobby manager can speak Chinese. Hygiene: Good Facilities: Good Environment: Good Service: Good
Original TextTranslated by Google
Response from Property: 雷納豪華酒店 （Reyna Luxury Hotel） 位於雷納豪華酒店 （Reyna Luxury Hotel）。 雷納豪華酒店！
Anonymous User
Superior Room
Stayed in Apr 2025
Business traveler
20 review
8.0/10
Very Good
Posted on May 11, 2025
The hotel is clean, but when I booked it, it said there was a window, but in fact it was an inner window and I couldn't see any sunlight. For two consecutive days, a guest *** was talking loudly in the corridor at 6:00 in the morning without any scruples and talked for two or three minutes. His quality was very poor.
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