Lavande Hotel (Guangzhou Convention and Exhibition Center, Nanzhou Metro Station) Reviews
Lavande Hotel (Guangzhou Convention and Exhibition Center, Nanzhou Metro Station)
No. 188, Nanzhou Road, Sanjiao Village, self-edited 10, Haizhu District, Guangzhou, Guangdong, 510288, ChinaView Hotel Details
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Lavande Hotel (Guangzhou Convention and Exhibition Center, Nanzhou Metro Station) Guest Reviews
4.7/5
Outstanding
2576 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(2576)
Positive reviews(2529)
Reviews with photos/video(272)
Easy to get around(252)
Close to metro(116)
Friendly front desk staff(109)
Convenient parking(94)
Large rooms(70)
Delicious breakfast(42)
Perfect for business trips(34)
Nice toiletries(13)
Negative reviews(45)
AlanaDD
Deluxe Single Room
Stayed in Mar 2024
Solo travelers
15 review
4.7/5
Amazing
Posted on Mar 10, 2024
The stay was ok. The heater worked, the bed is comfortable . A bit smelly even for a non smoking room . Would be great if the rooms have some defusers
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel has not done enough. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit.
Anjinsan
Panoramic Double Room
Stayed in Jan 2024
Solo travelers
14 review
4.2/5
Very Good
Posted on Jan 20, 2024
Good location. Stayed here many times. Very friendly.
Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持,讓我們倍感喜悦,同時更加堅定了要用心做極致服務,為每一位客人帶來最棒的入住感受,會不斷去提高自己的工作技能,給您以最快的速度辦理入住和退房手續,看您這麼喜愛,記得還要“see you again”哦~
Guest User
Business Smart Room (Double Bed)
Stayed in Nov 2024
Business travelers
19 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Very good hotel! Recommended!
Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持,讓我們倍感喜悦,同時更加堅定了要用心做極致服務,為每一位客人帶來最棒的入住感受,會不斷去提高自己的工作技能,給您以最快的速度辦理入住和退房手續,看您這麼喜愛,記得還要“see you again”哦~
Anonymous User
Deluxe Single Room
Stayed in Nov 2023
Family
3 review
5.0/5
Outstanding
Posted on Nov 27, 2023
Good .
Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持,讓我們倍感喜悦,同時更加堅定了要用心做極致服務,為每一位客人帶來最棒的入住感受,會不斷去提高自己的工作技能,給您以最快的速度辦理入住和退房手續,看您這麼喜愛,記得還要“see you again”哦~
Guest User
Deluxe Single Room
Stayed in Mar 2024
Couples
1 review
4.5/5
Great
Posted on Mar 15, 2024
Hotel is clean and modern. It is located quite near Nanzhou station.
Response from Property: 親愛滴客官您好,非常感謝您對酒店的支持,沒有得到您全 5 分好評,我們心裏還是有點點的失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給我們指出我們的不足,我們會努力做到更好,我們用心服務讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來
Awais
Panoramic Double Room
Stayed in May 2024
Couples
18 review
3.5/5
Posted on May 26, 2024
Not as good as it was rated. Rooms were smelly and
Response from Property: 尊敬的客人:看到您的點評真是很慚愧呢,實在抱歉給您帶來了不好的入住體驗,入住期間你有任何問題都可以直接聯繫酒店前台,我們會在第一時間為您解決問題,我們也會進一步提升工作人員的服務水平和衞生質量,謝謝您的指正,祝您生活愉快。
🍁、Jason
Panoramic Double Room
Stayed in Oct 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Oct 10, 2023
Nice 。
Response from Property: 小麗感謝您在百忙之中給我們這裏大的鼓勵與支持,讓我們倍感喜悦,同時更加堅定了要用心做極致服務,為每一位客人帶來最棒的入住感受,會不斷去提高自己的工作技能,給您以最快的速度辦理入住和退房手續,看您這麼喜愛,記得還要“see you again”哦~
Hendesanboyi
Deluxe Single Room
Stayed in Nov 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 28, 2024
The service attitude is very good, the room is very comfortable, clean and quiet. There are Bluetooth speakers in the room and bathroom, which is very atmospheric.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and praise! We are very happy to bring you a wonderful time during your trip. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! You are welcome to come back and experience it again, and I wish you a happy life!
Changshaoye
Deluxe Twin Room
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Facilities: Very smart, electric curtains, and a robot butler
Hygiene: Very clean and tidy.
Environment: There is Cantonese-style morning tea downstairs, which is delicious.
Service: The brother and sister at the front desk are very enthusiastic and helped me upgrade the room, which is great!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your stay and praise! We are very happy to bring you a wonderful time during your trip. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! You are welcome to come back and experience it again, and I wish you a happy life!
Guest User
Deluxe Single Room
Stayed in Nov 2024
Booked for others
1 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The room is clean, the service is friendly, and the service of assisting foreigners to book cars is very good! There are many restaurants nearby and the transportation is convenient and fast
Original TextTranslated by Google
Response from Property: Xiaoli, thank you for your great encouragement and support despite your busy schedule, which makes us feel more happy. At the same time, we are more determined to provide the ultimate service and bring the best stay experience to every guest. We will continue to go Improve your work skills and provide you with the fastest check-in and check-out procedures. Seeing that you like it so much, remember to "see you again"~
Tangtiantianqifen
Deluxe Single Room
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Oct 3, 2024
This is my second time staying here. Because every tour I like is in the SD Livehouse next door, I am very familiar with it. Takeout and other things are delivered to the door by a small robot. It is very safe and the viewing experience is very good (but the TV cannot be projected). Sometimes I forget to check out at the time, but they will not force me to leave (they will call to remind me).
Original TextTranslated by Google
Response from Property: Xiaoli, thank you for your great encouragement and support despite your busy schedule, which makes us feel more happy. At the same time, we are more determined to provide the ultimate service and bring the best stay experience to every guest. We will continue to go Improve your work skills and provide you with the fastest check-in and check-out procedures. Seeing that you like it so much, remember to "see you again"~
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Travel with friends
10 review
1.2/5
Posted on Sep 8, 2024
The room was very unhygienic, the carpet was full of stains, and it was not cleaned. There were urine stains on the toilet. I told the front desk but they didn't apologize. They just said I would change the room for you. They said it was my problem and begged the front desk to change the room.
Original TextTranslated by Google
Response from Property: Dear guest: I am really ashamed to see your comments. I am really sorry for bringing you a bad stay experience. If you have any questions during your stay, you can directly contact the hotel front desk. We will solve the problem for you as soon as possible. We will also further improve the service level and hygiene quality of our staff. Thank you for your corrections and wish you a happy life.
Guest User
Deluxe Single Room
Stayed in Aug 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 24, 2024
The room is spacious and comfortable with good ventilation. It is also close to the subway, which makes travel convenient! I left something behind and the customer service lady helped to mail it over. I recommend staying here! !
Original TextTranslated by Google
Response from Property: It is really exciting to see the simple yet profound praise from the guest, and he also recognized our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring every guest a super value experience. The guest's encouragement is the greatest support and encouragement for the hotel. We will serve every family attentively and look forward to meeting you next time
Guest User
Business Smart Room (Double Bed)
Stayed in Aug 2024
Family
2 review
2.7/5
Posted on Aug 17, 2024
The room was below Lavande standards. It was next to the passenger terminal, the environment was not good, the hygiene was average, and the breakfast was perfunctory. Overall, it is not recommended.
Original TextTranslated by Google
Response from Property: Dear guest: I am really ashamed to see your comments. I am really sorry for bringing you a bad stay experience. If you have any questions during your stay, you can directly contact the hotel front desk. We will solve the problem for you as soon as possible. We will also further improve the service level and hygiene quality of our staff. Thank you for your corrections and wish you a happy life.
Guest User
Deluxe Single Room
Stayed in Aug 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Service: The front desk service was attentive, and tea was poured when entering the door
Hygiene: The room was clean and tidy
Facilities: The hair dryer is a bit small, I hope it can be upgraded
Original TextTranslated by Google
Response from Property: It is really exciting to see the simple yet profound praise from the guest, and he also recognized our service so much~ We at the hotel strive to provide the most considerate and meticulous service to every guest and bring every guest a super value experience. The guest's encouragement is the greatest support and encouragement for the hotel. We will serve every family attentively and look forward to meeting you next time