Pullman Changbaishan Resort

Pullman Changbaishan Resort Reviews

Pullman Changbaishan Resort

Tianchi Avenue South Side, Fusong, Jilin, ChinaView Hotel Details
Pullman Changbaishan Resort
Pullman Changbaishan ResortPullman Changbaishan ResortPullman Changbaishan Resort
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Pullman Changbaishan Resort Guest Reviews

4.7/5
Outstanding
1341 review
Verified reviews
Location4.8
Amenities4.7
Service4.6
Cleanliness4.7
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All reviews(1341)
Positive reviews(1308)
Reviews with photos/video(581)
Friendly front desk staff(177)
Offers pick-up/drop-offs(114)
Perfect for kids(74)
Delicious buffet(56)
Tasty dinner(45)
Tasty restaurant(40)
Close to airport(26)
Negative reviews(33)
Guest User
SUPERIOR ROOM, 1 King Size Bed, Forest View, Private Balcony
Stayed in Nov 2024
Couples
10 review
5.0/5
Outstanding
Posted on Dec 29, 2024
Amazing view! It has been absolutely amazing stay. Pullman is the best hotel around and has comprehensive facilities and services. Manager 刘云飞 has been taking care of us during our stay and helped us throughout. Definitely come back.
Response from Property: Dear guests: Nice to meet you~~Thank you for choosing Pullman Changbaishan Resort during your holiday trip. Thanks for your praise of the hotel and the recognition of our service, we will make persistent efforts to live up to your praise ~~ All colleagues in the hotel with the unique enthusiasm of the northeast people, to provide you with thoughtful and satisfactory service! I hope our considerate service can leave you a good memory of this trip. Thank you again for your praise, looking forward to in the near future, we can meet you again in the beautiful Changbai Mountain！
Guest User
EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, Private Balcony
Stayed in Dec 2024
Family
4 review
4.2/5
Very Good
Posted on Jan 27, 2025
Very careful service. Nice location in the middle of the nature. Convenient distance to the slopes.
Response from Property: Dear guests: Nice to meet you~~Thank you for choosing Pullman Changbaishan Resort during your holiday trip. Thanks for your praise of the hotel and the recognition of our service, we will make persistent efforts to live up to your praise ~~ All colleagues in the hotel with the unique enthusiasm of the northeast people, to provide you with thoughtful and satisfactory service! I hope our considerate service can leave you a good memory of this trip. Thank you again for your praise, looking forward to in the near future, we can meet you again in the beautiful Changbai Mountain！
Guest User
SUPERIOR ROOM, 1 King Size Bed, Forest View, Private Balcony
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 23, 2025
Beautiful resorts. Excellent services. Super friendly and helpful staff. Special thanks to Fly Liu and Anna at the reception, we checkin late, and they provided us with lots of info. Sending us a reminder for ski sections and hotspring sections. Also, help us book a car for long distances drive. Dinner and breakfast buffets were awesome. Chefs were making freshly cooked noodles and pasta of your choices. Lots of variety. We love it! Will definitely stay here and recommend it to our friends.
Response from Property: Dear Guest: Hello! Thank you for choosing Pullman Changbaishan Jishi Media Resort during your vacation. Thank you for your favorable comments on the hotel and your recognition of our services. We will convey your favorable comments to the front desk butler Anna and Fly Liu. We believe she will be extremely happy to hear that~~ We hope our considerate and thoughtful services can leave you with wonderful memories of this trip. We look forward to meeting you again in the beautiful Changbaishan in the near future.
Bryan
DELUXE ROOM, 1 King Size Bed, Mountain View, Private Balcony
Stayed in Dec 2024
Couples
9 review
4.7/5
Amazing
Posted on Jan 24, 2025
Plenty of activities which are included. Excellent service. Would recommend anyone who want to visit Changbaishan.
Response from Property: Plenty of activities which are included. Excellent service. Would recommend anyone who want to visit Changbaishan.
NUN
DELUXE ROOM, 2 Single Size Beds, Mountain View, Private Balcony
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Everything is so good, the staff is really nice. She offer me a dinner buffet at the hotel and breakfast🥹💖 what a lovely staff!! Both of their name is sean and anna🤍
Response from Property: Dear guests: Nice to meet you~~Thank you for choosing Pullman Changbaishan Resort during your holiday trip. Thanks for your praise of the hotel and the recognition of our service, we will make persistent efforts to live up to your praise ~~ All colleagues in the hotel with the unique enthusiasm of the northeast people, to provide you with thoughtful and satisfactory service! I hope our considerate service can leave you a good memory of this trip. Thank you again for your praise, looking forward to in the near future, we can meet you again in the beautiful Changbai Mountain！
RimmaCher
SUPERIOR ROOM, 1 King Size Bed, Forest View, Private Balcony
Stayed in Nov 2024
Solo travelers
34 review
5.0/5
Outstanding
Posted on Dec 31, 2024
I highly recommend this hotel to anyone who wants to try skiing or snowboarding and just have a relaxing getaway. I liked the location, it was not right next to the slopes so it was very quiet and peaceful, and the hotel provided the transfer to the slopes or helped getting the taxi (it’s about 15 mins drive). The hotel staff was amazing! Very friendly and helpful. Big thank you to Anna who was very kind and helped with everything I needed!
Response from Property: Dear guests: Nice to meet you~~Thank you for choosing Pullman Changbaishan Resort during your holiday trip. Thanks for your praise of the hotel and the recognition of our service, we will make persistent efforts to live up to your praise ~~ All colleagues in the hotel with the unique enthusiasm of the northeast people, to provide you with thoughtful and satisfactory service! I hope our considerate service can leave you a good memory of this trip. Thank you again for your praise, looking forward to in the near future, we can meet you again in the beautiful Changbai Mountain！
Mengfang
SUPERIOR ROOM, 1 King Size Bed, Forest View, Private Balcony
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Mar 9, 2025
The hotel was delightful. We stayed there with dinner included and daily coffee and ice cream etc. The room very spacious with nice heating. We also enjoyed the skiing experience at the Nanshan ski resort.
Guest User
SUPERIOR ROOM, 2 Single Size Beds, Forest View, Private Balcony
Stayed in Oct 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 29, 2024
Been to many places, their front desk service staff has the best services. Especially for Wenwen, Anna and Xiaocui, best service most helpful ever.
Response from Property: 尊敬的客人：您好！感謝您在假期出遊的時候選擇長白山吉視傳媒鉑爾曼度假酒店。感謝您對酒店的好評及對我們服務的認可，希望我們體貼周到的服務可以給您此次出行留下美好的回憶，期待在不久的將來，可以和您再次相遇在美麗的長白山
Hg PeiHf
SUPERIOR ROOM, 1 King Size Bed, Forest View, Private Balcony
Stayed in Nov 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 3, 2024
really good stay at the hotel and Leah 文文 from the reception was very helpful.
Response from Property: 尊敬的客人：您好！感謝您在假期出遊的時候選擇長白山吉視傳媒鉑爾曼度假酒店。感謝您對酒店的好評及對我們服務的認可，我們會將您的好評轉達給前台管家文文哦，相信她聽到也一定超級開心呢~~希望我們體貼周到的服務可以給您此次出行留下美好的回憶，期待在不久的將來，可以和您再次相遇在美麗的長白山
SinoSwiss
SUPERIOR ROOM, 1 King Size Bed, Forest View, Private Balcony
Stayed in Sep 2023
Couples
5 review
2.7/5
Posted on Oct 15, 2023
2 Restaurants are closed. No door man / greeting upon arrival. Property feels cold. Room size was good, plush bed. Nice bathroom. Shower needs a solid cleaning.. grouting is black. Breakfast was ok, decent Chinese variety and somewestern dishes, the hostess was the only staff member who greeted me during my stay.Around 8:00am a suited make manager walked in, looked around and helped himself to breakfast. Apparently he is in charge of the Restaurant.. could not observe him interacting with any guests.. Overall no value for money .. will probably choose an alternative next time
Response from Property: Dear guests: Nice to meet you. First of all, thank you very much for choosing Pullman CBS Resort during your trip to Changbai Mountain. Secondly, we deeply apologize for the inconvenience caused to you during your stay and hope to get your forgiveness. We have responded to the problems you mentioned to the corresponding department for rectification, and will further improve the service quality. Apologize to you again for our shortcomings have caused you trouble. We sincerely invite you to continue to choose our hotel next time, to give us an opportunity to improve, I hope you can verify our growth. Thank you again for your comments and suggestions, and I apologize again. Have a pleasant trip ~~Lorna Ren Guest Experience Manager
Djuanda
SUPERIOR ROOM, 1 King Size Bed, Forest View, Private Balcony
Stayed in Mar 2023
Couples
3 review
5.0/5
Outstanding
Posted on May 10, 2023
Good location (near Airport and Changbaishan West Ticket Center), clean room, and good facilities (heated swimming pool, gym, table tennis, pool table). The staff/manager Fly Liu is very attentive and provided excellent service and generous upgrade for our stay. Will definitely come back and recommend to others.
Response from Property: Dear guests: Hello! Thank you for stay in Pullman Changbaishan Resort during your holiday trip to Changbaishan. Thank you very much for your praise and recognition of the hotel, your praise is the greatest trust to us! We will definitely make persistent efforts to live up to your high praise. Thank you for your recognition of Fly, we will tell him, I believe he will be very happy to hear it! Thank you again for your good comments. I look forward to meeting you again in Changbaishan in the near future. Have a pleasant trip ~~ Lorna Ren Guest Experience Manager
Tim Crowe
SUPERIOR ROOM, 1 King Size Bed, Forest View, Private Balcony
Stayed in Nov 2022
Solo travelers
30 review
3.7/5
Posted on Dec 24, 2022
The stay was lovely, the staff kept me informed about the status of the mountain opening, and were very helpful organising taxis, transfers etc. A beautiful hotel with wonderful staff, I recommend staying here if you’re in the area.
Response from Property: Dear guest: Nice to meet you~ Thank you for staying at Pullman CBS Resort during your vacation. Thank you very much for your praise and recognition of our hotel, our staff are very warm, and we hope that through our service to bring thoughtful and considerate experience for every guest, I hope that our considerate service can leave warm memories for your trip to Changbai Mountain! Thank you again for your favorable comment on the hotel, and look forward to meeting you again in Changbai Mountain in the near future. Have a nice trip ~~ Lorna Ren Guest Experience Manager
Anonymous User
SUPERIOR ROOM, 1 King Size Bed, Forest View, Private Balcony
Stayed in Oct 2022
Couples
14 review
5.0/5
Outstanding
Posted on Feb 2, 2023
Amazing hotel but a bit expensive for what is was..it think next time i might stay somewhere else a little bit more affordable overall amazing experience though
Response from Property: Dear guest: Nice to meet U! Thank you for staying at Pullman CBS Resort during your vacation in Changbaishan. Thank you very much for your praise and recognition of us, in fact, the hotel in the whole region or cost-effective oh. Your satisfaction is our greatest encouragement! We will continue to live up to your praise. We hope our considerate service can leave warm memories for your trip to Changbaishan! Thank you again for your good comments and beautiful pictures. I look forward to meeting you again in Changbaishan in the near future. Have a nice trip ~~ Lorna Ren Guest Experience Manager
Daria_Ren
EXECUTIVE ROOM, Lounge Access, 1 King Size Bed, Private Balcony
Stayed in Sep 2022
Couples
20 review
4.7/5
Amazing
Posted on Oct 12, 2022
Nice hotel located in a quite place, surrounded by a forest, 20 minutes away from the airport. The service is superb, both Chinese and English speaking. The room was a huge one, modern and clean. Though the VIP lounge was closed, all other amenities are great. The hotel provides a complimentary transfer to West Slope ticket office and to the airport. We were also granted the late check out for free as our airplane departure was late in the evening. A real 5 star hotel experience
Response from Property: Dear Guest: Nice to meet you! Thank you for staying at Pullman Changbaishan Resort during your vacation. Thank you very much for your praise and recognition of the hotel, your recognition is the biggest encouragement to us, we will make unremitting efforts to live up to your praise! At the same time, we also hope that the considerate service of all our staff can leave warm memories for your journey! Thank you again for your good comments on the hotel. I look forward to meeting you again on the beautiful Changbaishan in the near future. Enjoy your trip. Lorna Ren Guest Experience Manager
Guest User
SUPERIOR ROOM, 2 Single Size Beds, Forest View, Private Balcony
Stayed in Aug 2022
Family
4 review
5.0/5
Outstanding
Posted on Sep 20, 2022
Wonderful ! 2nd time in Changbaishan, west area, 2nd time stayed in Pullman Resort. This is a gem of a place: - amazing location (close to the airport, close to connection point to enter Changbaishan, surrounded by nature, super quiet); - super friendly staff (they really go the extra mile to make your stay the best possible); - free airport shuttle service; - amazing food (dinners, delicious and varied breakfast) - awesome amenities: indoor swimming pool, ping-pong, snooker, gym, majong, SPA, deer you can interact with, etc. - they also had a healthcare team to go to the hotel, every 3 days in the morning to make the necessary covid tests. All in all, a magnificent experience. To go back if have the chance to go to Changbaishan again.
Response from Property: Dear Guest: Thank you for staying again, we are so encouraged by your good reviews! Your recognition is the driving force for us to move forward. We will make persistent efforts to live up to your praise and strive to make every guest feel attentive and considerate. Thank you again for your praise of the hotel and look forward to working with you in the near future. Meet again in the beautiful Changbai Mountain. Lorna Ren Guest Experience Manager