Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.8
Amenities9.7
Service9.8
Cleanliness9.8
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All reviews(372)
Positive reviews(371)
Reviews with photos/video(223)
Friendly host(167)
Tasty dinner(58)
Relaxing hot springs(40)
Offers pick-up/drop-offs(21)
Secluded lake view(15)
Perfect for business trips(9)
Well designed(8)
Delicious buffet(5)
Negative reviews(1)
Hoi Yan
Japanese Style Standard Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on May 7, 2025
Good location to enjoy Mt Fuji. Good service and nice food! Really enjoy the hot spring and massage chair there. If you are lucky enough, you can see reverse Mt Fuji and red Fuji in your room!
Guest User
Japanese Style Standard Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 22, 2025
People, this is the best experience ever for me. Ticked all boxes. Nothing to complain.
Danbu
Japanese Modern Triple Room With Open-air Bath (hot Spring) Japanese-Western Room + Dinin
Stayed in Feb 2025
Couple
5 review
10/10
Outstanding
Posted on Mar 14, 2025
View from room and spa is amazing! Mt fuji looks so close when the weather is good. The dinner kaiseki was amazing too. 100% recommend
Kelvin688
Japanese Style Standard Room
Stayed in Jan 2025
Couple
2 review
10/10
Outstanding
Posted on Mar 24, 2025
Excellent location. Good view. Good Service. Great food. Welcome bar. Great sauna. The best hotel among others in Kawaguchiko. But need to book at least 3 months unless you’re lucky like me has somebody cancelled booking.
Winki
Japanese Style Standard Room
Stayed in May 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 2, 2025
Food is good, service is great.
Guest User
Japanese Style Standard Room
Stayed in Jan 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on Feb 9, 2025
We have a balcony at room and it allows us to have the fujiyama view with no troubles. The dinner offered a wide range of dishes. The price is reasonable with superb service.
Guest User
Japanese Style Standard Room
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Feb 6, 2025
It’s really a fantastic stay!
We, a family of four from Malaysia, enjoy every single service from this hotel🥰
Staff, food, accommodation, facilities and of course the hot spring bath♨️ and unforgettable views of Mount Fuji 🗻
We very much appreciate and would like to come again😊😊
Anonymous User
Japanese Room 10 Tatami + Japanese Room 6 Tatami
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 28, 2025
Very nice and relaxing place to stay in. Would love to stay there again.
Ka yin
Japanese Room 10 Tatami + Japanese Room 6 Tatami
Stayed in Dec 2024
Family
4 review
9.5/10
Amazing
Posted on Jan 28, 2025
Nice hotel! We just arrived at the hotel entrance, and there were staff members greeting us at the door. During check-in, the process was explained clearly, and the service was excellent. A staff member was dedicated to serving us dinner, and both the dinner and breakfast tasted great. The view from our room was also very good. When we left, the hotel staff waved at us continuously. The service and quality were very good.👍👍
Guest User
Japanese Style Standard Room
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 27, 2025
My stay at the hotel is very nice. Staff are friendly and helpful, the food is yum, the room is clean, the view of my. fuji is stunning, the hot spring is relaxing. We will definitely return back jn future.
Manlika Makornwattana
Japanese Room 10 Tatami + Japanese Room 6 Tatami
Stayed in Dec 2024
Family
2 review
10/10
Outstanding
Posted on Jan 13, 2025
This place very wonderful for family trip, place so beautiful, staff so nice, all meal very delicious
Guest User
Japanese Style Standard Room
Stayed in Jun 2025
Family
2 review
8.5/10
Very Good
Posted on Jul 8, 2025
Good hotel with stunning view for Mt.Fuji.
Service is good and friendly. public bath can see MT.Fuji in the morning.
CHOI CHENG YANG
Japanese Style Standard Room
Stayed in Nov 2024
Couple
2 review
10/10
Outstanding
Posted on Dec 18, 2024
This is the beat location to enjoy Mount Fuji scene. In both the bedroom and the outdoor onsen. Feel so cool!! The dinner is special and delicious. Definitely recommended to stay at least 1 night there.
Guest User
Japanese Style Standard Room
Stayed in Dec 2024
Traveling with friends
1 review
9.5/10
Amazing
Posted on Jan 28, 2025
The view and the dinner is excellent but the breakfast is a bit local
Ryan
Japanese Style Standard Room
Stayed in Dec 2024
Family
5 review
10/10
Outstanding
Posted on Jan 20, 2025
excellent service, the view of fuji mt from the hotel is stunning