"I had a very enjoyable stay. The hotel front office manager even upgraded my room because I felt like the other one had been smoked in. The staff in general is very friendly and professional. The valets were awesome and quick, quick quick. On top of the incredible service the oceanfront location and pool cannot be beaten. B Ocean was beautiful"
"We were able to check in early which was a plus. Our 1 bedroom ocean view suite was wonderful. The hotel manager/director check in on us via text several times through out our two day stay to make sure that everything was perfect. Great hotel staff, valet parking attendants were quick and efficient. Would definitely stay again and Trip.com by far had the best rate. Hoping to driest our stay in the near future. Thanks Trip.com for everything. You’ve got a repeat customer with us for sure!"
"Great location and the pool and gym are top notch. We were challenged with the temperature controls for the room, but otherwise it was a perfect stay."
Very Good
104 reviews
8.8/10
1 night
From PHP 6,397
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"After booking the room, let Ctrip communicate with the hotel, arrive at the store very late and have paid the price of a high-rise deluxe double bed room, don't give it to the low-rise, you need to reserve a good room. But when I arrived at the hotel, not only did I not have a double bed room, but it was also a low floor room. After communication, I was given a high floor room, but there was no double bed room. I was given a crowded twin room! Stayed for two nights and communicated with Ctrip, they helped solve the room change in time, Ctrip's service is still to be praised"
"Outdated facilities, especially the cold and hot water pressure is very small, the amount of water is large, uncomfortable! Breakfast is good. The location is excellent. The room is quiet."
"My review is a little late but My husband and I with our 2 kids, stayed at the W and we had a great experience. We were there the last week of July. We stayed for 8 days. The hotel is beautiful, very upscale. Lots of amenities. From when we checked in, everyone was super nice. We had a great view of the beach from our Balcony. We stayed on the 21st floor and our floor was very quiet. Our room was very clean, always smelled good as soon as you would walk out of the elevator into the hallways. Hotel was very clean. Our room was always serviced. The room was super nice. Great access to the beach. Valet service was great, everyone was super nice. We did not eat at the hotel though because it was pretty pricey. Overall we had a great experience and definitely would return back to the W in the future. "
"My friend and I took our daughters on a small vaca and stayed at the Hilton Fort Lauderdale
Marina. We really enjoyed our stay! The staff was friendly and accommodating. The scenery was beautiful. I just wish to Starbucks inside had more options and stayed open throughout the day. The hotel was really nice. There were some things that could be updated here and there but overall the space was beautiful."
"The room is very big, very clean, the service attitude is very good, the transportation is convenient, the beach is across the road from the hotel, and there is a Japanese and Korean restaurant downstairs in the Conrad Hotel next to it, which is delicious. I will stay again next time. It is very good👍"
Great
83 reviews
9.3/10
1 night
From PHP 26,470
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8.7/10
Very Good
GGuest UserWhen we got to the hotel (on time), the room was not ready. We were told to wait on the roof deck. That was fine because there was bar up there. But when we got there the bar was not open. So we had basically nothing to do while waiting for our room. So we had to take a walk down the road and cross a very busy road to go somewhere for food and drink. When we finally got our room a couple hours later (no discount for the missing hours we had no access to the room of course), the room was cute and clean. There was no lock on the bathroom door. At night we went down to the bar, as did everyone else staying there, and there was only one bartender/waitress for everyone which made service extremely slow.
When it was time for sleep the light would not go out. We had to sleep with the light on all night. But other than that it was great!! LOL
GGuest UserFirst of all, I want to state that there is absolutely no racial discrimination. However, when I checked in at 3 a.m. after flying for more than ten hours, I walked into the store and asked the only black clerk, ”Hi, where is the reception?” The other party actually replied to me, ”I’m the only one here, are you blind?” I was shocked. I have been to so many countries, and this is the first time I feel the ”hospitality” of the people of Florida. Although the clerk apologized to me in the end and complained that he was always scheduled to work late and couldn’t go back to be with his children, so he was in a bad mood (he talked to me for a long time), but the first impression still refreshed my three views, and I finally gave a tip. However, the other employees are not bad, most of them are minorities, and the transportation is also very convenient. In short, it is a very ”strange” stay experience
GGuest UserRocketstay is awful. Pain to use, slow, cumbersome, check in extraordinarily late so they can charge extra to check in early, extremely early check out. This place was advertised at $130/night, and at the end of the rocketstay fees it was $200/night. Not worth it.
GGuest UserThe location is good if you know the area to Uber or if you have a rental. Not much around except for the small ***** mall across the street.
Room was nice and clean, the bed and pillows were very nice.
Amenities were also nice and clean. Free breakfast, free shuttle to and from airport which was great. The pool and the gym were also clean.
Cons: I chose a double queen bed but it was unavailable when I checked in so I was given a King with a sleeper sofa that didn’t work. I was told that this is the issue when booking through a third party service like ******* etc., I was traveling with my little boy so this wasn’t an issue but if I was with the whole family this would have been a major problem. At the end I was offered a refund and a new hotel elsewhere but I declined.
EeM.MReally good location, close to the beach, nightlife center, etc. Big parking but there is not a covered one for the self parking one.
The room had a great view however I'd prefer to be asked whether I prefer the ocean view (from the booking) and not port view only (what I received).
The main part is ok, a big comfortable bed, TV. Unfortunately I don't think that usb ports close to bed work... As they didn't charge nothing during the night.
The bathroom - clean but really old, so even though someone wanted to clean it up really well, it did not help to cover how much it was consumed...
Only 1* for staff, the only nice person was a girl during the check out, other receptionists - girl during check-in was really rude, same did the guy when we had to turn back and ask for bracelets that we didn't receive during check in even if we should... Same story at the hotel bar.
Do I recommend this place? If you plan to sleep and spend all day away is ok, if you want to feel cared for by the staff, change your hotel, Marriott is close to this one and theh will take vare of you more.
GGuest UserI stayed at this hotel 2/19-2/23 and was in 4 different rooms in 4 nights. The first room smelled like smoke even though it was non-smoking. We were switched right away. The second room windows had phallic symbols drawn all over them, there were no shelves or towel bars in the bathroom and a permanent shower door that only covered half the shower so water went all over the floor. We had disturbances in the hallway at approx 1:30a both nights and no one is at front desk from 11p - 7a to handle the situation, they expect you to call the police. The third room was small (we didn't care) with balcony and ocean view. No hair dryer, which we requested and never received. However, french doors that connected to the room next door. They had a lock but didn't shut all the way and had a huge gap.(pics attached) This is a huge issue for many reasons. Safety - as the occupants pulled on the doors at 10:30p and could have pulled hard and pulled them open. Disturbing - they were so loud and with the gap, we might as well have been in the same room because we could hear their entire conversation. They were loud from 10:30p - 11:30p and then again from 1:15a - 3a. This room is clearly an extension of the suite and no one should be allowed to stay in there that doesn't know the people staying in the suite, let alone charge them for it. Finally the fourth room - had ocean view and balcony but the shower handle came off when I turned it on, again no shelves or towel bars, the half shower door and we were woken up at 12:30a but what we think was power-washing going on in the kitchen outside because the generator was so loud.
The front desk receptionists tried to be as helpful as they could in switching our rooms. One of them did reimburse us our resort fees of $60 (which turned out they only did half). But it took time out of our vacation each day to talk with them and come in from the beach to pack, switch rooms and unpack our things. 2 of the 3 floor hallways we were in smelled like marihuana every time we got off the elevator. The Tiki Bar food and drinks are good although they are slow. The staff was vocal on 3 different occasions to us about them being short staffed.
I sent 3 emails to the general manager Mike Lang and left several messages with the front desk. He finally called to tell me he had passed on my email to someone named Sarah to reach out (his boss). He explained he was sorry for our issues and understood where we were coming from but that he couldn't do anything except offer a free night. Considering the trouble we went through, the fact that I don't know when my friend and I could come back and one night is not enough, I said we would prefer reimbursement. He did reimburse us the other half of the resort fees ($30). I asked him for Sarah's contact information and he wouldn't give it out and told me she would be in touch. I have sent 2 follow up emails to him that I haven't heard from her and have got nothing.
This is not how anyone expects to spend their vacation. Time consuming and frustrating to say the very least. It is even more aggravating that they are not responding to try to make it right. I've reported this hotel to the BBB and am awaiting a response.
TTONGWEIGood location, there is a supermarket near the mall, walking to the beach in ten minutes. If you are staying in Fort Lauderdale for a long time, it is recommended to stay. For in-house facilities, the price is slightly higher than similar hotels.
DDutchiesDuring our trip through Florida, we had the pleasure of staying one night at the Ocean Reef Hotel, and it was truly a great experience. Upon arrival, we found the reception closed, but it wasn’t long before a very friendly lady came to assist us with check-in. She had just gone out to grab a bite to eat, which is completely understandable – everyone needs food! Once we got to our hotel room, we were pleased to find it clean, well-maintained, and above average in size. Although there were a few minor maintenance issues, what mattered most was that the beds were extremely comfortable and everything was spotless.
After checking in, we went out for a meal, but upon returning, we discovered that the parking lot was nearly full, making it difficult to find a spot. Without even needing to ask, a very helpful staff member on the night shift immediately resolved the issue by assigning us a great parking space near the entrance. This thoughtful service made a huge difference. Throughout the night, this gentleman also conducted a round of checks, which gave us a great sense of security. The hotel itself was quiet, and we had a restful night's sleep. The bathroom facilities, including the toilet and shower, were also impeccably clean.
In the morning, when we checked out, the same lady who helped us with check-in was there again, and once more, we were greeted with kindness and a friendly smile.
This hotel is definitely a place I would return to during a Florida road trip. I highly recommend it and want to thank the staff for their excellent care. It’s absolutely a place to revisit.
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