Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities9.0
Service9.4
Cleanliness9.3
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All reviews(152)
Positive reviews(148)
Reviews with photos/video(35)
Friendly staff(24)
Classy environment(7)
Located downtown(6)
Well decorated(4)
Well designed(4)
Many amenities(4)
Negative reviews(4)
maderic
He Yue Se Studio Room
Stayed in Oct 2024
Solo traveler
21 review
8.0/10
Very Good
Posted on Nov 4, 2024
It was ok. The location was absolutely brilliant and the WiFi was pretty good. I never really saw the manager or any front desk staff and was late checking in as room wasn’t ready. Reasonable price
Response from Property: 非常感謝您的評價!很高興聽到您對位置和無線網絡感到滿意。關於未能見到經理和前台工作人員,我們會重視這個問題並努力改進,以確保客人能夠得到更好的服務。對於您入住較晚的情況,我們深表歉意,我們會盡快準備好房間,以避免給客人帶來不便。同時,感謝您對價格的認可。我們會繼續努力提供更好的住宿體驗,期待您的下次光臨
Guest User
He Yue Se Studio Room
Stayed in Mar 2025
Solo traveler
12 review
9.5/10
Amazing
Posted on May 4, 2025
Very well located near the bridge and an easy walk from the bus station to the train station. The room met my expectations and it was good value for money. Two minor things were that I did smell the smoke in my room from other areas in the hotel, even though I had booked a non smoking room. Also, the steam from the shower triggered the smoke detecor when I opened the cabin because the smoke detector is located pretty close to the bathroom. Overall I'm satisfied.
WATCHARA
He Yue Se Studio Room
Stayed in Nov 2024
Solo traveler
6 review
8.0/10
Very Good
Posted on Dec 4, 2024
Waiting Reception 40 minutes to check in.
Response from Property: 尊敬的外國朋友你好,因為你是外國客人我們無法電話聯繫你,你也不能電話聯繫前台,造成了你沒能儘快入住,我們深表謙意。是因你當時到店時下午5點鐘左右,前台剛好到外面吃飯去了,讓你久等了,是旁邊民宿的老闆給我打電話你到店了,我就馬上回店給你辦理了入住,並給你免費升級了房型,。祝你祝你旅途愉快!。
Guest User
Chun Elegant Garden Double Bed Room (Chinese Style)
Stayed in Apr 2024
Couple
9 review
10/10
Outstanding
Posted on Jun 8, 2024
The boss came to the take our luggages at the bus stop. He's a very nice and quiet person. The hotel is very clean, silent and near the river and the nightlife.
Response from Property: After reading your comments, my mood at this moment is like the joy of studying hard for ten years and finally being named to the gold list. Your recognition is as sweet as honey to our hearts and softens our highly intensive work for so long. Practice tells us that everything is worth it! We will continue to work hard and always adhere to honest management. I wish you a sunny smile every day~
Aaron Filler
He Yue Se Studio Room
Stayed in Feb 2024
Solo traveler
24 review
9.0/10
Great
Posted on Mar 15, 2024
Room was good; comfortable bed, bathroom was fine, room was clean, and had a little desk and kettle too. Location is great, right in the heart of the ancient town and close to so many key parts. Booked in last minute (as my original hotel was abandoned when I arrived ( called "Yuanmengzhan (Phoenix Ancient City Branch" - don't go there!), so the man was very understanding and accommodating. Overall great value.
Response from Property: Seeing your comments, I feel like the joy of finally passing the imperial examination after ten years of hard study. Your recognition is like honey, which sweetens our hearts and softens our intense work for so long. Practice tells us that everything is worth it! We will continue to work hard and always adhere to honest business. I wish you a sunny smile every day~
EDUARDO
He Yue Se Studio Room
Stayed in Jul 2024
Solo traveler
4 review
7.0/10
Posted on Aug 17, 2024
Great location, good price, but very sloppy staff and very noisy neighbourhood. Enough for one or two nights.
Response from Property: Hello foreigners, it may be because of the language barrier that you are not satisfied with our staff. We deeply apologize and wish you a pleasant journey.
Guest User
Xia Elegant Garden Double Bed Room (Chinese Style)
Stayed in Apr 2023
Other
34 review
7.5/10
Posted on May 24, 2023
Location is by the river, convenient. It is an old hotel and there is no lift. Owner was kind to help carry my wife's bag. Otherwise, Imagine having to lug your bags up four floors.
Response from Property: Dear guest, we are very glad that you are satisfied with our service and environment. Your affirmation is the driving force for us to keep moving forward. We will do our best and pay more attention to details, hoping to provide every guest with better and considerate services and add comfort and comfort to your journey. We look forward to seeing you, your family and friends come again, and wish you a happy life!
Guest User
Qiu Elegant Garden Double Bed Room (Chinese Style)
Stayed in Jul 2024
Family
19 review
8.5/10
Very Good
Posted on Aug 22, 2024
The boss is super enthusiastic. When I arrived in Phoenix in the middle of the night, he even picked me up by bike. The service was also attentive. The hotel is 20 meters away from the river, but there is no river view.
Let me talk about the facilities: The door handle is broken, there is no drinking water, there is no hot water bottle, and the bathroom and room are all wet after taking a shower.
Original TextTranslated by Google
Response from Property: Thank you for the review, handsome guy. First of all, if you booked a room with no river view, you will definitely not be able to see the river view from the room. The door handle has been replaced with a new one. Each of our rooms is equipped with a hot water kettle. You need to use it when taking a shower. If you close the bathroom door, you won't get water on the floor outside. I wish you a pleasant trip.
Anonymous User
He Yue Se Studio Room
Stayed in Jul 2024
Other
1 review
3.0/10
Posted on Aug 11, 2024
The environmental hygiene is very bad. There are cockroaches, water leaks, and the noise is very loud. The air conditioner often makes abnormal noises. The bed is not very comfortable, which makes my body itchy. I didn't sleep all night. It was a painful night. It is the smallest B&B I have booked. The worst experience
Original TextTranslated by Google
Response from Property: Dear customer, because of your wrong review, we got a bad review. As long as you are satisfied with our service and environment, I wish you a happy journey.
Guest User
He Yue Se Studio Room
Stayed in Jun 2024
Family
16 review
10/10
Outstanding
Posted on Jul 30, 2024
The room is clean and tidy, and the decoration is very unique. It has a beautiful view of the central area of the ancient city. It is very convenient. The boss is generous and answers all questions. He helps to contact the car. He took all the trouble and effort. I am very satisfied. Highly recommended
Original TextTranslated by Google
Response from Property: 尊敬的客人,看到您如此滿意,我感到無比榮幸!能為您服務是我的幸運,房間的整潔和特色裝修能得到您的喜歡,我很開心。古城中心的位置就是為了讓您出行便捷,盡情享受美景。您的推薦是對我最大的鼓勵,期待再次為您服務,給您帶來更多驚喜
Guest User
Xia Elegant Garden Double Bed Room (Chinese Style)
Stayed in May 2024
Business traveler
3 review
10/10
Outstanding
Posted on Jun 13, 2024
When we got off the bus, the boss came to pick us up. The boss was very enthusiastic. There is a riverside 50 meters away. It is very convenient and worthy of praise.
Original TextTranslated by Google
Response from Property: After reading your comments, my mood at this moment is like the joy of studying hard for ten years and finally being named to the gold list. Your recognition is as sweet as honey to our hearts and softens our highly intensive work for so long. Practice tells us that everything is worth it! We will continue to work hard and always adhere to honest management. I wish you a sunny smile every day~
Guest User
Family 1-bedroom And 1-living Room Suite
Stayed in May 2024
Family
1 review
10/10
Outstanding
Posted on Jun 10, 2024
We drove to Fenghuang Ancient City by ourselves. The boss arranged free parking service and even went to the intersection to take us to the inn to check in. The service was very considerate.
Original TextTranslated by Google
Response from Property: After reading your comments, my mood at this moment is like the joy of studying hard for ten years and finally being named to the gold list. Your recognition is as sweet as honey to our hearts and softens our highly intensive work for so long. Practice tells us that everything is worth it! We will continue to work hard and always adhere to honest management. I wish you a sunny smile every day~
I originally planned to stay in the Ju/Jiuqi twin room, but when I arrived, I was told by the hotel owner that the original guest in the Ju/Jiuqi twin room had to renew, so I changed to the Mei/Jiuqi twin room (which has less space than Ju) and I personally like Ju’s decoration style), but I couldn’t stay in the booked room, and the experience was very poor😟.
Original TextTranslated by Google
Response from Property: We apologize for not being able to give you a good stay experience. I changed from Ju's twin room to Mei's twin room. I called you and we changed it only after you agreed. I also refunded you the price difference between the two rooms. I wish you a happy trip.
Guest User
Qiu Elegant Garden Double Bed Room (Chinese Style)
Stayed in Jul 2024
Family
1 review
9.2/10
Great
Posted on Aug 19, 2024
The boss is very nice and enthusiastic. He called me to pick me up before he arrived, and helped me drop him off when I got back. Thank you very much! In addition, the introduction of recreational activities is also very considerate. Highly recommended
Original TextTranslated by Google
Response from Property: 非常感謝您的高度評價!您的滿意是我們最大的動力。 我們一直致力於為每一位客人提供熱情、周到的服務,很高興我們的努力得到了您的認可。無論是來接站還是送站,我們都希望能讓您感受到家的温暖。 關於遊玩項目的介紹,我們深知每個客人的興趣和需求都不同,因此會盡力提供貼心的建議,讓您的旅行更加豐富多彩。 再次感謝您的推薦和支持,我們期待着您的下一次光臨!