Spa Hotels in Edinburgh

On the first day, I booked W Hotel in advance with Ctrip and was charged 4800 a night (booking 1800). The room was average and the second day I stayed in the Balmoral old-school hotel. The room was classic and atmospheric. The service was attentive and the details were perfect. The price was stable and very good to come next time. Would also consider staying here

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

When I checked in at night, a waiter at the counter had a very bad attitude. I booked a family room. When I checked in, I asked me to make up the money. Because there were only two adult names when I registered, I didn’t fill in the data of two children, so I must make up the money to stay with the children first. I explained to him that he ignored it. I must make up the money. I said that my book is a family room. If only two people have to stay, I will ask for a book room. I also said that because I can only fill in two people when I fill out the form, I can add to the third and fourth place, but I insist on making up the money all the way. I don’t listen to me. The attitude is very bad. Finally, another staff member helped me check it out before I entered the room.

The hotel is very conveniently located, within a 10-minute walk to the National Gallery, Calton Hill, and Waverley Train Station. The front desk kindly arranged two rooms for us together. The room was spacious and clean. We stayed on the first floor, and the windows were blocked, but it didn't matter. We were tired after a day of touring Edinburgh, so we went back to the room and fell asleep. What's interesting is that the front desk facing Princes Street is on the fifth floor.

We used this hotel following arrival at the airport from overseas and night prior to departure . It was ideal. Nice location, friendly staff. It was pleasant to walk around the wooded campus and neighborhoods of adjacent Herriot-Watt University. We will be back. ... I would note however, that some may feel the privacy in the bathroom is a bit compromised by the construction of the bathroom doors and side panels (opaque material which lets the light shine through, and large see-through cracks between the door and the adjacent wall - not completely private).

The hotel is in a fabulous location. However, the room was not very clean including the bed sheets and the internet rarely worked. The rooms are large but poorly designed (no usb outlets, only one outlet where a converter could be placed, heated towel rack in which could only hold one towel and would burn the flesh off of anyone that touched it-but was the only towel rack available). I understand it is an older building but the mold in the shower and the air systems could use some work. I absolutely LOVED Scotland; however, would not stay here again.

This hotel bears no relation to the previous Edinburgh Marriot it may have a new carpet and paint but it's a disappointing experience , the staff lack experience and customer focus many of the customer service have been deleted . We booked a suite the TV would not accommodate a firestick to watch Netflix and the bathroom was shabby and the room could do with a proper clean bathrobes supposedly supplied were missing when we complained we were given one grubby replacement instead of two . Breakfast was fine and a good choice was available, we stayed frequently at the Edinburgh Marriot and sadly we will not return as Delta have obviously cut costs and deleted the customer focus that made you forget about the rough edges .

Great location right in town centre. Staff always helpful and polite. Rooms a good size, nice modern and stylish. Bathrooms great size and had bath and shower. Spa is also nice if a little pricey for use of the outside hydro pool but added to our experience. Concierge great at arranging taxis and helping with luggage. Breakfast was quality and well worth the money with Al a carte and buffet both included no need to choose. Set us up for the day. Would recommend worth every penny made our Edinburgh experience very memorable.

The hotel is fab the staff are great and cannot do more for you , lovely touches provided by guest relations concierge & reception staff are so lovely , catering & bar staff great , the room was lovely , great shower and local produce in rooms such as the coffee etc , social hour is a nice touch and breakfast was great , i would stay here again we had a lovely stay ... however the spa lets it down This was a special birthday suprise for my other half i booked the spa for treatments for us . We were late on arrival due to rail strikes and i missed my spa appointment which is fine i expect that if you are not on time. My partner was still able to recieve his treatment however we were provided with no towels robes or slippers , no info regarding lockers . The massuise gave my partner a robe and was suprised one was not already provided for him after he had to walk around after getting changed into swimwear .The water machine in the ladies changing room did not work the only water available was from a tap in the toilet not ideal as the next water machine was in the lobby opposite the gym , especially not ideal if u have no robe or slippers or towel to go out to it . So if you are are a lady there is no drinking water available , very undignified !! I was not shown to the relaxation room and couldnt go in even if i wanted to as i had no towel or robe . My partner told me the mens changing room stank of urine from a pipe . The staff were not very helpfull or attentive and the service at the spa does not reflect the service or same level of standard as the rest of the hotel . I have had better service at a local lesuire centre and would not use this ”spa” again . My partner and I often use spas and this was by far the worst spa expeirience dissapointing as it was his birthday. I could maybe understand if it was busy but it wasnt .

We travelled to Edinburgh with a team of 22 teenage girls representing our county at a Gaelic football tournament and the staff and management of the Village Hotel were amazing from start to finish. The location, although out of town, suited our purposes as we could walk to our sports venue. As we were a large group we booked through the dedicated Village Hotel sports desk team, Jessica and Louise, who were fantastic and the made the process trouble free. We arrived an hour later than planned due to delayed flights but reception had all our room keys ready, rooms pre-allocated by name so we’re knew exactly where each girl was and all the rooms were together - very useful when you have 22 teenagers to corral! The sports desk organised a pre-ordered meal for our arrival on the Friday night which was carried out seamlessly by the restaurant and our late arrival was not an issue. The food was fantastic and each order was delivered correctly. We had parents who had driven up to Scotland through torrential and the restaurant staff kept them a meal and had them served before they had their coats off. Absolutely faultless service from the check in staff and everyone in the kitchen and restaurant. The sports desk team also organised a buffet for our team on the Saturday night. We expected the usual chips, chicken nuggets, burgers etc but there was also mini toad in the holes that weren’t mini at all, chicken breast, potatoes, veg, salad, pasta, desserts, fruit, plenty of water and juices and teas and coffees for us exhausted coaches and assistants. A special mention to the chefs, Chris and George who went far and above expectations and looked after us all amazingly. Another faultless service from everyone in the kitchen. Nothing was too much trouble. Breakfast was brilliant. Plenty of everything and enough choice for the fussiest of teenage girls - nobody went hungry. Our rooms were clean and warm and all the twin rooms had 2 double beds which was a huge luxury for our girls. All in all, the Village Hotel was the perfect venue for our group and we wouldn’t hesitate to book with them again. Thank you to the management and staff for making what could have been a nightmare trip a breeze.