Spa Hotels in Edinburgh

Located perfectly for visiting Edinburgh, staff warm, welcoming and helpful. The suite we stayed in was beautiful, spacious and clean. Breakfast was ok, busy and chaotic at times. Perhaps a little more organising and quicker clearing of tables would help. The range of food was good. Ordering toast was a bit slow and you’d eaten your breakfast by the time it was delivered to your table. Beware of the service charge/ we weren’t aware of the service charge beforehand and had paid our hotel booking when we checked in. We were totally shocked when we received a large bill when checking out and our mini bar bill was minimal. An unexpected bill for £300…. Although discretionary, made us feel uncomfortable saying we didn’t want to pay it. If I’m honest it was a disappointment to us as it was the last dealing we had when leaving the hotel.

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

This was our second stay at the Radisson Blu Royal Mile hotel, and it was equally as good as the first. All the staff we dealt with were excellent. We made use of the car park, pool, room service and breakfast. All were brilliant. The Christmas gifts for our wee one on arrival was a nice touch and greatly appreciated. Thanks again, hopefully see you again soon.

Facilities: Very good Hygiene: Feeling Environment: Very satisfied Service: Satisfied Conditions are quite comfortable. The address is in the city center. It is very convenient to go anywhere. The elevator can go directly to the train station. Calton Hill is right next to it. It is quite cost-effective.

We used this hotel following arrival at the airport from overseas and night prior to departure . It was ideal. Nice location, friendly staff. It was pleasant to walk around the wooded campus and neighborhoods of adjacent Herriot-Watt University. We will be back. ... I would note however, that some may feel the privacy in the bathroom is a bit compromised by the construction of the bathroom doors and side panels (opaque material which lets the light shine through, and large see-through cracks between the door and the adjacent wall - not completely private).

I recently stayed at this hotel for 7 days. During that time the staff was so gracious and helpful. One person in particular stands out. David Brown, one of the concierge was EXTREMELY helpful with whatever we needed....as an example, the day we were leaving on the train from Waverly the weather was very stormy. We had heard that some trains might be cancelled. David took the time to look up the issues with the trains and was very reassuring that since we were headed south we would be okay. I wanted to thank him publicly for his very kind assistance during our visit. THANK YOU DAVID!

This hotel bears no relation to the previous Edinburgh Marriot it may have a new carpet and paint but it's a disappointing experience , the staff lack experience and customer focus many of the customer service have been deleted . We booked a suite the TV would not accommodate a firestick to watch Netflix and the bathroom was shabby and the room could do with a proper clean bathrobes supposedly supplied were missing when we complained we were given one grubby replacement instead of two . Breakfast was fine and a good choice was available, we stayed frequently at the Edinburgh Marriot and sadly we will not return as Delta have obviously cut costs and deleted the customer focus that made you forget about the rough edges .

Great location right in town centre. Staff always helpful and polite. Rooms a good size, nice modern and stylish. Bathrooms great size and had bath and shower. Spa is also nice if a little pricey for use of the outside hydro pool but added to our experience. Concierge great at arranging taxis and helping with luggage. Breakfast was quality and well worth the money with Al a carte and buffet both included no need to choose. Set us up for the day. Would recommend worth every penny made our Edinburgh experience very memorable.

The hotel is fab the staff are great and cannot do more for you , lovely touches provided by guest relations concierge & reception staff are so lovely , catering & bar staff great , the room was lovely , great shower and local produce in rooms such as the coffee etc , social hour is a nice touch and breakfast was great , i would stay here again we had a lovely stay ... however the spa lets it down This was a special birthday suprise for my other half i booked the spa for treatments for us . We were late on arrival due to rail strikes and i missed my spa appointment which is fine i expect that if you are not on time. My partner was still able to recieve his treatment however we were provided with no towels robes or slippers , no info regarding lockers . The massuise gave my partner a robe and was suprised one was not already provided for him after he had to walk around after getting changed into swimwear .The water machine in the ladies changing room did not work the only water available was from a tap in the toilet not ideal as the next water machine was in the lobby opposite the gym , especially not ideal if u have no robe or slippers or towel to go out to it . So if you are are a lady there is no drinking water available , very undignified !! I was not shown to the relaxation room and couldnt go in even if i wanted to as i had no towel or robe . My partner told me the mens changing room stank of urine from a pipe . The staff were not very helpfull or attentive and the service at the spa does not reflect the service or same level of standard as the rest of the hotel . I have had better service at a local lesuire centre and would not use this ”spa” again . My partner and I often use spas and this was by far the worst spa expeirience dissapointing as it was his birthday. I could maybe understand if it was busy but it wasnt .

The M&E Team were awesome. They happily obliged any request and went above and beyond for our event. They even set up an impromptu karaoke session for us. Victoria, Ross, Megan, Mya and Dorota were amazing and made our event so special. We had people from all over Europe in attendance and they will never forget Edinburgh thanks to your team