Edinburgh Designer Hotels

I recently stayed at this hotel and had a fantastic experience. The hotel was just as described and lived up to my expectations. The location was perfect for exploring the city, with many attractions and restaurants within walking distance. What really made my stay stand out was the staff - they were super friendly, helpful and always responded quickly to any inquiries I had. Additionally, the hotel's app made everything incredibly easy, from asking questions to checking out. The hotel itself is beautiful, with a comfortable and relaxing atmosphere that made me feel right at home. I highly recommend Cheval Old Town to anyone visiting Edinburgh and I look forward to staying here again in the future.”

We stayed as a family of 4 in the family room the night before my husbands 40th Birthday. There was a cake and decorations in the room on arrival and we had the most stunning view of the castle! We used the pool and then out for dinner in Edinburgh at night. We enjoyed the hotel breakfast the following morning. Overall we loved it and will hopefully make it a yearly tradition.

The good: -Great location -Suite I stayed in was large, clean & quiet -Comfortable bed/bedding The less good: -The lobby staff are a mixture of friendly/standoff-ish; they lack the polish of an “actual” 5-star hotel -Rooms at this price point need proper minibars/snacks –full stop -While the hotel was renovated several years back, my suite needed some maintenance TLC Travelers coming here expecting a 5-star hotel (as marketed) are going to be disappointed. That is, this isn’t remotely a 5-star hotel. No one in their right mind would put this in the same class as a Mandarin, Aman, etc. But, it’s a very solid 4-star property with a lot going for it. So, Bonvoy, why not just advertise it accurately for what it is?

Absolutely brilliant afternoon tea at the palm court. Gluten free scones were the best we’d ever had and we really felt like we weren’t missing out compared to the normal afternoon tea. Only thing we didn’t like was the veggie sandwich with tofu on. Apart from that we really enjoyed every single aspect of the afternoon tea. Staff were lovely and friendly as well. Only thing I could comment on would be that it would be nice to have the option to choose your own sandwiches. Will definitely be back! Would highly recommend for a special occasion or treat.

The hotel is two small villas facing each other on the street, with a small outdoor garden (drinking, afternoon tea) There is no front desk, but the service staff is very friendly and provides welcome tea and cookies. The rooms are generally not big, but the facilities inside are very exquisite. The sunlight shining in in the afternoon is beautiful. The toiletries are whiskey-scented, very nice and high-end. The whole building smells delicious Very good service staff Disadvantages: 1. There is no elevator, but the building is not high, the highest is only the third floor. 2. The location is average. It takes nearly half an hour to walk from the city center. Taking an Uber costs about 4-5 pounds. The advantage is that there is a bus at the door.

Our assessment of our 3 night stay at the Waldorf was mixed. The hotel was very nice and as a Diamond member we were upgraded to a castle view room. The complimentary breakfast was very good and the front desk staff were generally helpful. We did have a problem one night with the light fixture leaking water from the ceiling. This may have been due to a rainstorm one night and staff brought a bucket to catch the leaking water. The biggest problem, however, occurred after checkout. At the time of checkout I was told that the hotel printer wasn’t working so they would email me my receipt. Since all 3 nights were paid for with HH points I asked if there was a zero balance and was told yes. Later that day I received the final bill and was charged over $1,000 on my credit card for all three nights. I immediately called the hotel and was told by in house reservations staff that my reservation had been cancelled when I didn’t show up. I reminded them that we had been staying with them the last 3 nights and had no problem at checkin on the scheduled day. In fact I confirmed our arrival time several hours before checkin. So they didn’t know what the problem was but would talk to the reservations manager when they were free. In the meantime I called the Hilton diamond desk and again was told that someone had cancelled my stay with points and it had been rebooked by someone as a cash stay and they were not sure what the problem was. My points had even been put back onto my account by someone. By now I am a bit irritated. I finally receive a call back from the hotel reservation manager who tells me that the Waldorf had a computer glitch on our arrival date and that all hotel reservations had been cancelled and had to be manually reentered by hotel staff. However, Hilton hotels have no way to make reservations using points so they made them as a cash payment. Thereby the $1,000 bill. Now glitches are bound to occur sometimes. However, all of this angst could have been avoided by telling me at checkin about the problem and I could have immediately rebooked the room using points while standing at the front desk. The hotel did ultimately reverse the charges and apologize. However. this shouldn’t happen at a property like the Waldorf.

We have just had a wonderful 3 night stay here for a mini-moon city break following our wedding. Our room was excellent. Bed comfortable, shower warm and powerful and mini bar well stocked. We were even given a couple of free cocktail vouchers to help us celebrate our marriage. Staff were very friendly and helpful. Having room service breakfast was nice treat for us each morning too. The hotel is in a great location in the New Town, a stones throw from the stunning Princes St Park and a nice stead walk into the new town. Drinks and food available in the bar/restaurant downstairs were also fantastic. Would certainly recommend a visit and I expect we will visit again. Thank you Tigerlily and the team.

The location is very good, it is convenient to go anywhere, the room is not big, the king bed is given two single beds, not very comfortable, others are good, there are two big supermarkets downstairs, convenient for shopping

The hotel is located in the center, the facilities are very clean, the facilities / water pressure in the toilet is also good, the kitchen, heating, washing machine, etc. are well equipped. I was able to communicate with the staff through email and there was no inconvenience in staying friendly. (However, because the lift only went up to the third floor, I was able to move my luggage with the help of the staff. But it's understandable enough that there are limits to the lift because most of the buildings in Europe are very old There is a lift running to the third floor and the ventilator? Boiler? It is a hostel that is really unfortunate except for the loud sound of the operation. Highly recommended if you are looking for an apartment type accommodation.

This is our second stay at The Raeburn and we would never consider anywhere else. The hotel is in the lovely vibrant area of Stockbridge with plenty of eateries & independent shops, there are taxis and a bus stop at the door however it’s only a 15/20 minute walk to the lovely shops on George Street and then onto Princess Street. The bedrooms are amazingly furnished and spotlessly clean, the bar serves both residents and locals (with their four legged friends), the food is amazing and the staff are brilliant. ALL staff here clearly enjoy their work making each guest, whether you’re in for a drink or a bite to eat or a stay, feel so very welcome. However a special shout out for Catherine, on reception, who went above and beyond, and the ever smiling and friendly Fergus, working his way through his gap year, who served us morning and evening with real professionalism and charm.