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Verified reviews
Location7.4
Amenities6.7
Service7.7
Cleanliness7.6
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Negative reviews(9)
MegMegCN
Superior Double Room
Stayed in Oct 2025
Solo traveler
35 review
10/10
Outstanding
Posted on Nov 14, 2025
Great service and clean
112537****
Superior 2-bed Room
Stayed in Dec 2022
Family
1 review
4.0/10
Posted on Jan 9, 2023
Temporarily decided to go to Dongguan for a family of three, hurriedly booked a double room on Ctrip, and saw that it was a four-star hotel, the hotel was also named after this city, the price was not cheap, it would not be bad, who would have encountered it Everything subverted my imagination.
It was after 9 o'clock in the evening when I moved in, and none of the lights in the room were on. The child wanted to watch TV, but couldn't get it out after a long time with the remote control. I called the front desk and said that many residents didn't watch it, so I didn't get it right. I want to understand. At my insistence, I was changed to another room of the same type. The TV could be watched, but one of the bedside lamps was broken, and the wallpaper in the room was cracked in many places. The child could bear it while watching TV. He wanted to take a shower after ten o'clock. Found that there was no hot water, so I called the front desk, and the reply said that the water pipe was too long, and it would take some time to drain the water. I used the shower to drain the water for more than half an hour, but the water was still cold. I called the front desk again, and the reply said that I would continue to drain the water. After 11 o'clock, there was still no hot water, so the family of three had to go to bed first.
I complained early the next morning without any explanation or compensation, as long as I understand.
I have traveled to more than ten cities at home and abroad. This is the worst hotel I have stayed in. It is worse than ordinary hotels without stars. The management is in a mess and the service is almost non-existent.
The hotel has a large parking lot, many rooms, and some old hardware in the decoration is passable. There were few guests that night. Later, I saw a lot of bad reviews from other guests. The hotel replied that it was an improvement. This time I encountered it again and wanted to come They will never improve.
Only the charges are worthy of a four-star hotel.
Every sentence is the truth, I hope people who see it will stop stepping on this trap.
Original TextTranslated by Google
Response from Property: 感謝您的點評,讓您及家人體驗非常不好,抱歉!我們會重視您的寶貴意見
FrankyLau- SYSU
Superior Double Room
Stayed in May 2023
Couple
5 review
6.5/10
Posted on Jun 19, 2023
Facility: very old, like something from 20 years ago, the mattress is very hard.
Environment: The environment is not bad, but the frogs in the pond outside the yard croaked all night, and the sound insulation of the windows is relatively poor.
Hygiene: Hygiene is okay
Original TextTranslated by Google
Response from Property: 多謝您寶貴意見,我們會努力提升,做好服務。
M32766****
Superior Double Room
Stayed in Dec 2022
Couple
2 review
5.5/10
Posted on Jan 27, 2023
The location is really good, and the green coverage is pretty good! But I don't understand why you need to scan the health code to check in now? The infrastructure is really old, the TV is cable TV, there are not many channels to watch, and there are sudden snowflakes. It doesn't matter, let's watch what you like to watch on wifi, but you can't connect, and there is no way to call for help! Then take a bath, hot water seems to limit the temperature, the water is big enough, but it can only be called warm water. There is no heating in the room
Original TextTranslated by Google
Response from Property: 感謝您的點評,讓您體驗不好,我們會重視您的寶貴意見!
E0140****
Superior Double Room
Stayed in Nov 2022
Business traveler
19 review
3.5/10
Posted on Dec 16, 2022
The weather at 10°C said that the warm air needs to be approved by the leader.
Woke up in the morning with no hot water.
The carpet is old and musty.
The breakfast service attitude is extremely poor!
Original TextTranslated by Google
Response from Property: 感謝您的點評,讓您體驗不愉快,我們會重視您的寶貴意見
Response from Property: 尊敬的客人,非常感謝您對酒店如此全面且細緻的評價!您對酒店的肯定,讓我們備受鼓舞。窗明幾凈的房間、精心佈置的綠植和具有藝術感的國畫瓷器陳設,能得到您的認可,這是對我們全體員工努力的最好回報。您誇讚服務員的精神面貌和衞生清潔的細緻程度達到四星級水平,這也是我們一直以來對自身服務品質的追求,未來我們會繼續保持,不斷提升服務質量,給每一位客人帶來優質的入住體驗。對於您提到的空調問題,我們深感抱歉。空調不涼快和漏水發黴的情況給您的入住造成了不便,實在是我們工作的失職。您説得沒錯,這不是一個小成本就能解決的問題,但我們已經將此問題列入重點整改項目,會盡快安排專業人員進行全面排查和維修,爭取在最短時間內解決這一問題,恢復酒店應有的舒適度。您的反饋對我們至關重要,是我們不斷改進和提升的動力。期待您再次選擇我們酒店,屆時我們一定以全新的面貌迎接您,為您帶來更完美的入住體驗。再次感謝您的支持與理解!
Response from Property: 謝謝您的好評,我們很開心能得到您的認可!我們酒店一直以經典復古為特色,能讓您感受到懷舊的氛圍,我們倍感榮幸。衞生一直是我們的重中之重,工作人員也都秉持着熱情服務的理念,能得到您的肯定,對我們來説是莫大的鼓勵。關於硬件升級,這也是我們一直努力的方向,目前已經有了初步的規劃,後續會逐步推進,希望在不久的將來,當您再次入住時,能看到煥然一新的設施,為您帶來更完美的體驗!期待您的下次光臨!
Response from Property: 尊敬的客人,非常抱歉給您帶來了不愉快的入住體驗,我們已深刻反思並迅速採取行動。目前已安排專業人員全面檢修機頂盒,確保所有電視正常運行;同時,也在評估暖氣系統,及時解決供熱問題。關於早餐,我們會重新規劃餐品和供應形式,豐富選擇,提升品質,確保滿足每位客人的口味需求。我們一直致力於為客人提供優質服務,這次的失誤是我們的失職,懇請您再給我們一次機會,下次入住一定會讓您看到我們的改變。
Response from Property: 尊敬的客人,非常感謝您對我們酒店的細緻點評與寶貴建議!能得到您對酒店地理位置、配套設施以及衞生狀況的認可,我們深感榮幸。您提到的缺乏人氣的問題,我們已經注意到了,這確實是我們目前亟待解決的一大挑戰。我們深知酒店所處的地段優勢,絕不會浪費這麼好的資源。目前,我們已經在緊鑼密鼓地籌備升級改造計劃,希望通過對酒店的硬件設施、服務品質以及營銷策略等多方面的優化,來提升酒店的整體形象和吸引力,為每一位入住的客人帶來更優質的體驗。再次感謝您的支持與關注,期待在完成升級改造後,能以全新的面貌迎接您的再次光臨,相信到時候一定能給您帶來意想不到的驚喜!