Royal M Hotel Abu Dhabi by Gewan Reviews

Response from Property: Dear Valued Guest,Thank you very much for sharing your positive experience with us at Royal M Hotel by Gewan, Abu Dhabi. It brings us great joy to know that your stay was enhanced by the complimentary upgrade, and that you found our property to be clean and our service up to your expectations.At Royal M, we are committed to providing each of our guests with the highest standards of hospitality and comfort, and it is always rewarding to hear that our efforts are appreciated. Your kind words serve as a great motivation for our team to continue delivering exceptional service and memorable experiences.We truly value your feedback and look forward to the opportunity of welcoming you back in the near future. Please do not hesitate to reach out to us should you need any assistance with your future bookings.Warm regards,Mohamed HussainDuty ManagerRoyal M Hotel by Gewan, Abu Dhabi

Response from Property: Dear Valued Guest,Thank you for sharing your feedback. While I’m glad to hear you found our staff friendly and the hotel enjoyable overall, I sincerely apologize for the service issues you experienced, especially with room service and response delays.This is not the standard we aim to uphold, and I’ve shared your comments with our team to address and prevent future occurrences. I understand your disappointment and appreciate your suggestions, which we take seriously.We hope to have the chance to welcome you back and provide the seamless experience you deserve.Warm regards,Elias SaadGeneral ManagerRoyal M Hotel by Gewan, Abu Dhabi

Response from Property: Dear Valued Guest,Thank you for taking the time to write a review of your recent stay at Royal M Hotel by Gewan Abu Dhabi.We were absolutely thrilled to read your fantastic review of your recent stay at Royal M Hotel by Gewan Abu Dhabi! Your kind words about our hospitality and the rooms truly mean the world to us.Providing exceptional service is our top priority, and it fills us with joy to know that we exceeded your expectations. We strive to create a haven of comfort and luxury for every guest, and your positive feedback confirms that we're on the right track.Thank you for taking the time to share your experience. We hope you had a memorable stay and look forward to welcoming you back to Royal M soon!SincerelyMohamed HussainDuty ManagerRoyal M Hotel Abu Dhabi by Gewan

Response from Property: Dear Guest,Thank you for sharing your feedback regarding your recent dining experience. I sincerely apologize for the issue with the burnt pizza and the handling of your concern. This is certainly not the standard we aim to uphold.I appreciate you bringing this to our attention, and I will address this matter with our kitchen team to ensure it doesn’t happen again. It’s unacceptable that you were still charged for a meal that did not meet our quality standards.Your feedback is invaluable in helping us improve our services, and I hope you’ll consider giving us another chance in the future.Kind regards,Donia HassopDuty ManagerRoyal M hotel by Gewan Abu Dhabi

Response from Property: Dear Valuables Guest Thank you for taking the time to write a review of your recent stay at Royal M Hotel & Resort Abu Dhabi.We were absolutely thrilled to read your fantastic review of your recent stay at Royal M Hotel & Resort Abu Dhabi! Your kind words about our hospitality and the rooms truly mean the world to us.Providing exceptional service is our top priority, and it fills us with joy to know that we exceeded your expectations. We strive to create a haven of comfort and luxury for every guest, and your positive feedback confirms that we're on the right track.Thank you for taking the time to share your experience. We hope you had a memorable stay and look forward to welcoming you back to Royal M soon!Sincerely Ibrahim HassanDuty Manager

Response from Property: Dear Valued Guest,Thank you very much for taking the time to share your experience at Royal M Hotel by Gewan Abu Dhabi. We truly appreciate your feedback and are delighted to hear that your stay met your expectations.At Royal M Hotel, we strive to provide exceptional service and comfort to all our guests, and your kind words motivate our entire team to continue delivering the highest standards.Should you plan to visit us again, please do not hesitate to reach out directly. We look forward to welcoming you back and ensuring another memorable stay.Best regards,Elias SaadGeneral ManagerRoyal M Hotel by Gewan, Abu Dhabi

Response from Property: Dear Valuable Guest We at Royal M Hotel & Resort Abu Dhabi are thrilled to read your review! Knowing that you appreciated your stay with us fills us with immense satisfaction.Your specific mention of our renowned infinity pool as a key reason for your booking resonates deeply with our commitment to providing exceptional leisure experiences. We are delighted that you were able to fully enjoy in this breathtaking setting , relishing the tranquility and stunning views.Thank you again for choosing Royal M and for sharing your positive feedback. We hope to welcome you back soon for another opportunity to unwind and create lasting memories in our haven of tranquility.Sincerely Ibrahim HassanDuty Manager

Response from Property: Dear HoutaWe are immensely grateful for your concise yet eloquent sentiment of "Was very nice," regarding your recent stay at Royal M Hotel & Resort Abu Dhabi. While your brevity leaves us yearning for the specifics of your delightful experience, your positive declaration resonates profoundly with our dedication to providing unmatched hospitality.We are truly gratified to learn that our service met your expectations. Your kind comments have been shared with the entire management team and staff, and they were all delighted to hear that you enjoyed your stay at Royal M.Thank you again for choosing Royal M and for sharing your kind sentiment. We eagerly await the opportunity to welcome you back and exceed your expectations in every detail.Sincerely Ibrahim HassanDuty Manager

Response from Property: Dear TingThank you for taking the time to write a review of your recent stay at Royal M Hotel & Resort Abu Dhabi.We were absolutely thrilled to read your fantastic review of your recent stay at Royal M Hotel & Resort Abu Dhabi! Your kind words about our hospitality and the rooms truly mean the world to us.Providing exceptional service is our top priority, and it fills us with joy to know that we exceeded your expectations. We strive to create a haven of comfort and luxury for every guest, and your positive feedback confirms that we're on the right track.Thank you for taking the time to share your experience. We hope you had a memorable stay and look forward to welcoming you back to Royal M soon!Sincerely Ibrahim HassanDuty Manager

Response from Property: Dear Valuable Guest Thank you for taking the time to write a review of your recent stay at Royal M Hotel & Resort Abu Dhabi.However, we are sorry to learn that your recent stay at Royal M Hotel & Resort Abu Dhabi did not fully meet your expectations. Please accept our sincerest apologies for any shortcomings that may have fallen short of your well-deserved experience. We are committed to ensuring every guest feels valued and satisfied, and we understand how crucial even the smallest details can be in creating a truly memorable stay.Once again, thank you for sharing your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely Ibrahim HassanDuty Manager