Family-friendly Hotels in Dijon

We spent one night at this hotel on the way to Italy and another night on the way back. The location of the hotel on the outskirts of Dijon was perfect for this. The hotel is positioned by a large shopping centre with plenty of places to eat, although the hotel did also have its own restaurant and bar. The breakfast was not included in our package but was a reasonable price and provided a good selection of food and drink. We had a superior room which provided more space and a large, modern bathroom with a view overlooking the pool in the wellness centre. The room could have been of a high quality but was let down by the standards of cleaning. Everything seemed a bit dusty and there could have been more attention to detail when cleaning and vacuming to bring this up to the standards you would expext from a 4 star hotel. The hotel claimed to offer a pillow menu but when I enquired about better pillows as ours were very lumpy and broken up, I was told that they were the only pillows they had and that all of them were like this. That said, it was a comfortable place to stay and we went back for the way home. It could achieve a 5 star review with a bit more effort though.

Similar to a previous reviewer I’m having to sleep in the car as the hotel could not give me the room I reserved. After driving 12 hours I arrived with two children to the hotel at 10pm to be told the 3 single bed room I booked on HRS and was confirmed as booked is not available and only a double bed is available. I could have booked a two bed for much cheaper elsewhere but paid a premium for the three beds. As I could not find anywhere else to book at 10pm I had to give the room to my children and sleep in the car. Thomas on reception was no help, he gave no ideas to resolve and was quite rude. I mentioned he could call head office or a manager, or move a mattress into the room, or find another hotel to transfer me to, or give me two rooms for price of one. He refused to even consider any of these options, saying it was too late to call anyone or do anything (I think he was going home at 11pm) and he had no authority to do anything (but also said he was the manager) I had paid 85euros+tax for the room. His only offer was another room for 100euros! More expensive than the one I had already booked! He even offered 10% off to take it to 90 which I took as him making a joke. Avoid this hotel, they seem to have a broken booking system and no customer service. Car park was locked on arrival and had to wait for another guest to use their code to let me in. At least it was secure to sleep in the car for the night. A complaint to Louvre Hotels has resulted in them shifting the blame to HRS but this doesn’t resolve the rude service and no help to solve the problem on the night leaving a family to work out how to sleep in a car.