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Verified reviews
Location9.6
Amenities9.6
Service9.8
Cleanliness9.6
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Positive reviews(9)
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Guest User
Deluxe Suite
Stayed in Sep 2025
Solo traveler
1 review
6.5/10
Posted on Oct 19, 2025
I booked 2 nights through Trip.com, but when I checked in, the hotel said they hadn’t received any information and asked me to pay again. I was shocked — I’ve travelled worldwide and never faced this before. Trip.com confirmed they had informed the hotel at the time of booking. It seems the front desk staff, or even the manager, lacked knowledge about checking online bookings. Very unprofessional!