Sanya Designer Hotels

TLDR: Had really high expectations when I booked this 5 diamond hotel, however the stay experience fell short from the expectations. The Good: + Was offered room upgrade to sea view room during checked in. + Interior and exterior design of the hotel is really sets a relaxing tone to the entire stay. + It was a nice touch having Bellboys to help us with luggage and open doors whenever we arrive at the hotel lobby + Staffs and cleaners greeted us was also a nice touch + Breakfast options are extensive (including fresh juice bar and daily special juice concoction) + Free hotel activities to do daily + Gym is well maintained and a good number of machines The Bad - (Presales) Didn’t appreciate the fact that the booking page didn’t state the hotel deposit amount (which is slightly more than 1 time the hotel room price) and was only mentioned during check-in. Prior the trip, I tried to ask about whether there’s any hotel deposit via Trip.com message to hotel function and there’s no reply at all. (I mean a 3 diamond star hotel I stayed previous replied… but a 5 diamond star hotel didn’t). - (Not controllable) Sadly, there’s construction going on and can see cranes and construction machinery hindering the view of the sea, as well as the noises. - There’s supposedly a butler assigned to each guest, but my butler only added me on WeChat several hours after checkin. Also, was asking the butler about one of the afternoon hotel was still going on as we reached the venue and there’s no one around. He said he will check and then no reply for 20mins before I messaged him to inform that we won’t be waiting anymore. Didn’t appreciate that there’s no follow up. - The shower control knob will suddenly fall off at certain angle which can be rather dangerous given that it has quite a weight to it. - The bathtub’s shower head keeps leaking when we turned the other tap on to fill the bathtub, and we had to put the shower head into the bathtub to prevent flooding. All in all, it fell short on expectations in terms of the service compared to the service my partner and I had experienced in a 3 diamond star hotel at a fraction of this hotel’s price. Nonetheless, it is really a gorgeous place to stay in. Tastefully decorated and smell really great. Most of the staffs are friendly.

After we have try few more hotels on Sanya, including Pullman, I would still go with this one, as my favorite one. Just the idea I don't have to use an elevator, and an ocean is across a street, with everything what are they offering, and prices for it, the best package I could get. Of course, I'm in my 40ties, and I just wanted to have a nice rest, in a beautiful surrounding. I also had a Chinese breakfast in a hotel, my kid prefered it like that, there would always be something she would choose. And thanks to our reception manager, I believe she said Lily was her English name, she really did her best to communicate with us, using a translator and her good will...all together, I would definitely repeat it again.

I recently stayed at the Sheraton Sanya Hotel in Hainan and had a wonderful experience. The resort offers a stunning beachfront location, perfect for relaxation and enjoying the tropical atmosphere. My room was spacious, clean, and well-appointed, with a comfortable bed and a balcony offering breathtaking ocean views. The staff was courteous and attentive, always ready to assist with a smile. The breakfast buffet was diverse and delicious, catering to both local and international tastes. I especially appreciated the well-maintained pools and the lush, beautifully landscaped gardens. Overall, the Sheraton Sanya Hotel is an excellent choice for a relaxing getaway in Hainan, and I would gladly stay there again.

We have been at different hotels in Sanya during the last years but since the time we discovered Marriot Sanya Yalong Bay we were so delighted and since that time we always come back. This time during national holidays it was not the exception on how a fabulous time we have spent during our 4 days stay. All the hotel maintenance is great, we love to spend the day between ocean and pool area and for that Fish bar restaurant is a spot we like a lot, around 6 PM q couple of great foreign singers play some amazing covers. Marriot Yalong Bay never disappoints us!! Special thanks to Leo for being such a great host and to make our stay even much better, thanks Leo for your dedication and so kindness and help during our stay. See you soon in some weeks, planing out new visit already!

Nestled along the picturesque coastline of Sanya, this hotel offered a truly remarkable experience. From the moment we stepped through the doors, we were enveloped in an atmosphere of tranquility and luxury. The staff's warm hospitality and attention to detail were immediately apparent, making us feel like valued guests. The rooms were impeccably designed, blending modern amenities with traditional Chinese elements, creating a harmonious and inviting ambiance. The cleanliness was exemplary, with every corner meticulously maintained. Overall, our stay at this Sanya hotel was an unforgettable experience, leaving us with cherished memories and a desire to return.

I couldn't express how impressed we were with this hotel. Never have we ever felt so valued, taken care for, and welcomed by the staff in general and the manager Susie Tang in particular! She made our short stay here a highlight of the Sanya vacation. The room was absolutely beautiful, with an awesome sea and pool view. It even had the bath on the balcony, which was perfect for the pictures! We could tell how the working environment here was not harsh nor toxic: all the staff was calm, friendly, professional, and extremely helpful, from front desk and concierges to cooks to servers and cleaners. The hotel is new, the rooms were clean and beautiful, and all of the amenities work really well. The location is great as well, right by the sea with the clean white sand. The beach was not crowded, and is located within 8 min walk from the hotel. The breakfast was delicious with plenty of choice. Try the seafood buffet they do for dinner, it is really worth the price! There is a small mall downstairs with tons of shops and restaurants and even a cinema, so you won't have to walk too far to find something to do. Thanks Wyndham ❤️

Grand Hyatt Sanya Haitang Bay Some few keys I’d like to pinpoint during my stay in this resort. We were staying for 5 nights, from June 1st to 8th. CLEANLINESS I’m very surprised with the cleanliness in the room and surrounding areas. Walking through the lobby, garden areas, pool areas and of course the room. You’ll be able to see gardeners, housekeepers, and cleaners doing everything to clean the their areas. This resort is spotless. Five stars for that. LOCATION Location is quite far from downtown but enough to go shopping around 68 market/mall. The hotel is connected to the mall where you can find and dine local restaurants. It is good when you’re trying to avoid the pricy meal at the resort. (Go local, get cheaper) And yes, location from the airport is about 35-45 minutes away. No traffic on the way. But try to avoid some local drivers who’s trying to give you a cheaper price to send you to the hotel. Always check the price on Didi or other app. When using those apps there will be no compromise. SERVICE Service. Well, overall it was great! Starting from reception, we were greeted during the arrival with the help of our luggage and stuff and guided us through the lobby. The receptionist attended us during check-in was very attentive and helpful (I didn’t get a chance to check her name). She was very helpful, and even gave us a tour through the map and sent us to the lift to our room. The young man and young lady at the housekeeping dept. was always ready to help us with what we needed in the room and prepared a honeymoon decoration in the room on the first day with complementary champagne and a fruit basket (Downside: some are telling to give them five stars) but I totally understand as it helps them as well. Restaurant staff are relatively friendly and helpful. Very welcoming when you coming for breakfast and guide us to our seats. BUT, you’ll need to come earlier than 9. Otherwise, you’ll be lining up outside the restaurant waiting for the vacant seat. AMENITIES Amenities are well cleaned and new. Showers and tub are quite new and well maintained. Other things in the resort are basically great. Swimming at the beach is on your own risk. No lifeguard assigned to watch as it is a public beach. Basically it’s not allowed to go swimming. Haitang bay resorts are all the same. If you’re looking for a resort where you can swim, you need to find somewhere else such as Yalong bay or Wuzhizhou Island. Overall stay was great. Just bear in mind, if you’re looking for a hotel or resort for fun this resort is not for you. But if you’re looking for a relaxation and calm holiday this resort is for you. There are only few entertainment and experience you can have in the resort such as live music during barbecue dinner at the Grand Cafe, dinner in the sky, and show outside the restaurant.

EXCELLENT ROOM, EXCELLENT SERVICES, EXCELLENT BREAKFAST! It’s one of the greatest experience ever! The chefs, the staff and the services were impeccable! We were frequent travellers and we were in awe by the scale of the hotel, the landscape, the design to details, we had one of the best stay ever! Kudos to executive chef Markus and chef Made of Babacoa, they provide us with extra care and hospitality! We were so blessed to know them! U have direct access to the beach and so many restaurants to choose from! We didn’t even leave to anywhere except to the duty free centre which is only 5 mins away. We love it so much!

Want to book a vacation and create a meaningful birthday celebration for your parents? Choose the Ritz-Carlton Yalong Bay Hotel! It will exceed anyone's expectations. When my parents chose Sanya for their vacation, I had no particular expectations. I just made one phone call to Eva, and she mobilized almost every colleague she could - from the reservation department to butler Ms. Xiao Lin, to the sales department and the photography team. On the birthday, they provided perfect service with flowers, gifts, cake, and what I loved most was this cute Q-style family portrait hard-drawn by Dora❤️❤️. I want to say you've won me over this time - I truly appreciate your careful preparation and dedicated service. Your spirit deserves to be remembered in our hearts, and I wish you all the best!🌹🌹🌹

Absolutely amazing experience at the MO! From the moment you arrive (and before even, when I called ahead,) the level of service is nothing short of excellent! Every single member of staff is polite, helpful, kind and really goes above and beyond! I had everything I needed and more, and at every step I was made to feel welcome. A few absolute shining lights: Alex at check in who was kind enough to upgrade my room to an Ocean View King, Nicky, Chloe and Ryan at the Sunset Bar were absolutely wonderful - and my poolside dining experience was beyond incredible! Caroline at Fresh (superb dining with the best view) Nick and Dennis at the pool bringing water, snacks and being very patient with my requests for the umbrella to be put up and down. Sunny at breakfast for a very warm welcome. Honestly - I’ve never had an experience like this - the attention to detail, the care, the kindness were just all excellent. The rooms are very comfortable and all amenities are provided for. The fruit plate was replenished and was so thoughtfully and beautifully presented. There are three pools to choose from, all idyllic. I ate at Fresh and the Sunset Bar, and both were amazing. The cocktails at the Sunset Bar are sublime! The breakfast is divine - definitely something for everyone: there are so many choices! The only slightly disappointing part was that swimming in the sea isn’t really encouraged. It’s very rocky and full of coral so not really a pleasant walk either, but the view is lovely. I visited after staying in Yalong Bay, and I will say it was nice to be in a quieter location. I will never forget this stay, and am looking forward to visiting again! Thank you, thank you to everyone at MOSAN!