Principe III

Please improve customer service and communication Horrible. They give wrong room which was conjusted. Room advertised 279 feet but is less than 200 feet. They charge me for may 7th morning to evening stay 80 soles after 1.5 hr discussion insteadof 15 minutes. 3 people involved. They dont give receipt even after requesting and say all good. This was may 4th. I leave on may 4th evening and arrive on may 7th morning after 3 days of hectic night bus travel and hike. The reception new non English speaking guy says that i dont have room and my money was refunded already. What the !uck? Money refunded from hotels. Com but they charged 80 soles in cash without receipt...they tried to steal. The owner Diane who can speak English well only speak s with her receptionist who doesn't speak English. Ie i have to use translator app to speak with receptionist and receptionist will communicate with English speaking Diane owner instead of me speaking directly with Diane. 6am in the morning, with a night bus trip and fully paid reservation, i had to deal with this nuisance wasting my time .after argument(which should not have been)receptionist gives back 80 soles. Now im wandering on road wasting my time looking for another place. After 3 hours around 9am, another young receptionist girl says that she has 2 other rooms for less price and i choose one. They have rooms, they have my money but waste my precious vacation time with their poor customer service. Horrible experience. Charge same amount even though they give me room 3 hours late.