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Love staying at The Alfond. Beautiful place the staff from valley to housekeeping amazing service. We love Ian in front desk who has taken amazing care of us since our first visit. Both the Cafe (brunch & after 3pm pastries are delish. Hamilton Kitchen (Samuel, Keeani & Neya) isgreat for brunch & Dinner.

Stayed a few nights for business. Service at the front desk was much improved from my previous visit, which was nice to see. Housekeeping is provided every other day; given that this hotel is more expensive than others in the area offering daily housekeeping, that's disappointing. My first room was frigid upon check-in and had a very loud air conditioning unit. I went to turn it off, and I could not do so. I went to the desk and was told that the hotel's ”policy” is that guests cannot turn off the heating/cooling in their rooms (including the fans). That is weird--I've never been in a hotel with individual units in rooms that they refused to let guests control to allow for comfort. Staff did move me to another room where, at least, the unit was not deafeningly loud as in the first room. Otherwise a pretty standard Hilton Garden Inn. Not my favorite property, but I'd stay again if necessary.

Convenient and friendly staff. The hotel was comfortable, convenient, with parks and museums nearby and not far from winter park restaurants. Check in was easy and hotel staff was super helpful and friendly. Don’t expect luxury, but enjoy a relaxing stay at this hotel.

Daytime staff and Manager guy very friendly and helpful. Clean room. Clean property. Ample well lit parking. Night security. Close to restaurants, gas station and a W Neighborhood market. Good location with easy access to I-4 . Good WiFi and Cable TV channel selection. Negatives; no elevator. Only 2 stories high though. Small room. No Housekeeping service thanks to COVID and pool close due to the Pandemic. Not all the rooms have a Microwave and MiniFridge. They charge extra for them. Overall I have no complaints.

I spent two nights at the DoubleTree in Downtown Orlando as a result of being mandatorily evacuated due to Hurricane Ian. Most of the other people staying in the hotel were in a similar situation. I felt that the hotel did a good job of dealing with the huge surge of stressed out people. The DoubleTree wasn't our first choice, but when we decided to evacuate to Orlando, many other gulf coast Floridians were making similar choices, and we got turfed to this DoubleTree with a different Hilton property. The location is pretty good. It's close to downtown, close to the Lake Ivanhoe area, and close to I4. There were a bunch of restaurants within walking distance. The parking isn't exactly connected to the hotel, which wouldn't be a problem in non-hurricane situations. There was no valet when we arrived. There were staff available to help with bags, etc., although the person was helping the car in front of me, so I unloaded everything myself (which was fine). My parents were able to check in early for both rooms, and from what I observed in the lobby, they had enough staff that no one was waiting for too long for check in. They were definitely well stocked with bottled water and cookies for everyone checking in. We had two connecting rooms so that my parents could help with the kids and we could pool resources. The rooms have refrigerators which are pretty spacious. The rooms were a bit dated, but the beds were reasonably comfortable (although the pillows could have been more supportive), there was a practical set up of seating, and everything looked clean. Because the hotel was booked to full and because the Hurricane was going to go through Orlando as a tropical storm, there was no standard housekeeping available, but you could request new sheets/towels/amenities to be delivered to your room. I spoke with a bartender, and the Hilton had several employees who stayed in the hotel for the duration of the storm warning and storm to make sure that things were running for guests. I very much appreciated that they kept the kitchen (albeit with a very limited menu) and bar (full bar still available) running and that maintenance was available the whole time. While I didn't love the limited menu at the restaurant, at least we had the option of hot food! The hotel is on the same power grid at the local hospital, so we never lost power. The cable flickered a bit once the winds became strong. The window in my parents' room did spring a leak during the storm, but thankfully the amount of water that came in was manageable with a couple towels. The downstairs cafe and lobby became very waterlogged during the storm. But from a safety perspective, we all came through the storm. And when we elected to check out after two nights instead of the three we booked, the hotel graciously didn't charge us for the final night.