Best Westlake Village Hotels

The room was clean with a recent renovation, but the bathroom floor Garbage had not been removed. I checked in late at night, but I was not satisfied with the room assigned to the first floor.

The service is the most important for the hotel. For more than half a month, the whole set of services that such a hotel can provide can be kept at a top priority. Whether it can consider the price of the frequent residents, it will become better.

Very nice hotel,very nice restaurant ! Good service and good environment.

The location is relatively partial. Visiting the customer only chooses to live there, but not too far from the beach.

The place is relatively remote, there are not many restaurants nearby, and the bed is very high, at least 1 meter. The coffee machine is a plug-in box, and the coffee brewed is normal. There is a bathtub, you can take a bath, very comfortable. The ice machine on each floor is at the elevator entrance. If you are assigned to the innermost room like me, you will have to walk a long way to get the ice.

Very new hotel, the facilities and bedding are very satisfactory. There is also plenty of parking space at the door, with many charging locations, and it is very convenient to park the tram here.

The hotel is in a good location, just a few minutes drive from the highway, and 20 minutes drive from Malibu Beach. However, the hotel's hygiene is not good. I found that the bed sheets and pillowcases were not replaced before going to bed on the day of check-in. The sheets were wrinkled and there were hair on them. The customer service sent new sheets and pillowcases, and I changed them myself. The room is close to the highway and very noisy. The water temperature in the shower room is difficult to adjust, and the water output of the shower head is very small. The overall experience is not good.

Checking in the hotel was a breeze. Rudy was very helpful and provided all the information needed for my overnight stay at the hotel. The king suite room was clean and had all basic amenities. I was given free bottled water for being a member of Hilton. Breakfast was great! The best thing was that Trader Joe’s was literally just steps away! I would stay at this hotel again.

Great service, and clean, great amenities. Private and spacious. Nice cottage style bedroom. Very beautiful and relaxing hotel. Had access to the private beach. Awesome, will come back again!

I was so pleased with the facilities - very unique layout of the hotel, kind of a fun and mysterious experience to explore the property and gain my bearings. I get a little tired of the typical hotel layout - it's always exciting to get a unique setup like this one. The hotel has been in business since 1969 but has obviously been completely redone, probably multiple times since then because it feels so fresh and new. There wasn't anything that felt old or stale - the entire room felt so clean and new, I highly recommend for germaphobes like myself. I felt very comfortable here. More than anything, I was so moved by the customer service. Being a semi-frequent guest of hotels all over, I've come to learn that lowering my expectations before checking in at most places will prepare me for the inevitable disappointment - haha. BUT this was not the case here - the gentleman who checked me in was beyond friendly and helpful, I felt so touched by the personal effort he clearly put into ensuring my check-in experience was special. I will remember that for a long time. The lady who assisted me in the evening with a small purchase in the lobby and adding my rewards number to the reservation was also very friendly and not in a forced or ingrnuine way. I truly felt her kindness, both, through the phone, and over the counter. She went above and beyond to make me feel valued as a guest/customer and associates like her and her coworker who checked me in just don't go easily forgotten in my book. The guest service and unique experience you're sure to have when you stay here are what set this hotel apart from the rest. I absolutely recommend if you're in the area. What a lovely place for anyone to come visit but still feel right at home. :)