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We found the staff welcoming, helpful and efficient. We asked for a room away from the elevator and the staff made sure that happened. Our room quiet, well- cleaned, and very comfortable. We also enjoyed time in their indoor pool and hot tub.

I recently booked a 3-night stay at this property for my girlfriend, who was traveling to Stow, OH for a close friend's baby shower. We are Choice Privileges Gold members and usually love staying in Comfort Suites. However, when my girlfriend first entered the room, it was in less than satisfactory condition and, some cosmetic issues aside, here's what she found: First, the door frame must not have been well-secured to the wall; when the door closed, the entire frame moved. Second, every time the bathroom lighting was turned on, the lights flashed multiple times before staying lit. Though a common occurrence in an aging hotel, if someone with epilepsy was assigned to that room, the lighting could've triggered a medical episode. Third, also in the bathroom upon her arrival, there were used and empty shower amenity (soap) packaging left on the counter alongside fresh products. To us, this is unsanitary, unsightly, and also a sign of lazy and inattentive housekeeping. Fourth, the TV wouldn't function (despite trying to change the source inputs--it didn't help). However, our biggest complaint is that, 1 day into the stay we received word that an unexpected, unanticipated medical emergency had occurred in our immediate family and my girlfriend needed to cut her trip to Ohio short to come back home. She spoke to the front desk associate, explained the situation, and he did nothing for her, stating he would need to talk to management. Obviously, she had to leave quickly and couldn't wait and sort things out further, so she called to inform me and I called the hotel myself. The same associate stated he couldn't reach his manager, but for us to call back this morning and speak with her--and *maybe* we could get a refund of one night back. The next morning, my girlfriend spoke with a manager (she did not catch her name), explained the situation, and the manager stated that, because of the rate we'd booked, we were ineligible to get a refund because we would've had to cancel the reservation at least 24 hours in advance. Our question is...HOW COULD WE KNOW AN UNEXPECTED MEDICAL EMERGENCY WAS GOING TO OCCUR?! That's the entire point of: ”UNEXPECTED” and ”EMERGENCY”!! Furthermore, we weren't asking for a FULL refund for all 3 nights--just a refund for the 1 night (tonight) she certainly could no longer use due to leaving 1.5 days into the 3 day original stay. Utterly insane and ridiculous--because YOU CAN RESELL this room for tonight once it's cleaned, yet you cannot refund some of our hard-earned money back to us?! For a hotel that, directly on its website, states it has a ”caring staff”, that must only be during normal situations. They clearly do not plan for, and cannot accommodate, situations outside of the norm, nor actually care about their guests when real life happens and plans change. I can 1000% promise you my girlfriend and I will NEVER return to this property--and also hope future guests staying here don't experience unexpected changes to their

Very dirty, no cleanliness. Chair in the room had full of disgusting white patches. Advertised as full continental breakfast which was a joke. When asked about that, the receptionist gave a mild sarcastic laugh. Seems like there is no cleaning staff, night receptionist who lives in that hotel double up as room cleaner in the day, that explains the state of cleanliness. Slices of plain white bread, small packets of spreads, cereal and coffee. But they advertise as continental full breakfast.

We enjoyed our 1 night stay here. The room was clean & comfy. The only complaint is that we were told our stay included breakfast the next morning- Sunday & they did not have anything for us. We even Got up early so we did not miss the breakfast. Overall, we would definitely stay at this hotel chain again in the future.

Spent the night here over a weekend. Staff were friendly and helpful. Room was very clean. Will return. Amenities included swimming pool and fitness center. Internet was easy to access. Parking was convenient. Inexpensive gas station directly across the street. Very close to Rt. 271.

This quaint hotel is full of charm and beauty. I have stayed there on two separate occasions and enjoyed each stay. Rooms are cozy & clean. Bar tenders mix excellent drinks and the food is tasty! The best feature of the Inn is the STAFF! They went above and beyond to help make my stay comfortable and enjoyable! Excellent customer service! I stayed in a pet friendly room and appreciated being able to bring my dog. Staff gave my dog the royal treatment with treats, a scarf, and lots of affection! The Aurora Inn is a hidden gem!

The clerk explained couldn't use hilton points in person. So very reluctantly she called hilton for me as I ask her to. Did it on her cell phone and she handed me her phone was made to feel very awkward. AT one pointed I apologized for her being inconvenienced to which she made no eye contact with me and mumbled under her breathe. Not to mention her appearance was a cross between punk rock star meets the age of over 60. No problem with the room except the carpet was worn very thin and you could see spots where drinks had been spilled and not shampooed clean. Also I ask for late check out 1:00. She wasn't very accommodating. But said she'd be there and remember my request. Needless to say house keeping knocked on our door at 11:00. Oh yeah, she did ask me if I wanted the water I was entitled to. When I told her it was my birthday she offered me a free candy bar. Upon check out the clerk still seemed annoyed I didn't get good vibes as far as customer service was concerned. Will choice a different hotel next time I go to MGM for a concert.

My family and I stayed at the Econolodge in Streetsboro, Ohio for a week. The hotel staff and accomodations were excellent. The room was clean, the beds were firm, and the sheets were quality. The front desk staff was pleasant. They transferred our calls to the room and always had clean towels and toiletries upon request. The landscape was beautiful. Green grass around the building, fresh flowers planted at the front entrance. The maintenance team worked hard to keep the grounds well maintained. They mowed the grass, picked up trash and painted the garage cans and outside barriers! Fresh ice was provided near the vending machines. Plants were placed on the garbage cans creating a very home like feel to the hotel. In addition, incense were placed on each end of the halls. My husband and I enjoyed walking our 14 month old son and 11 year old daughter around the hotel grounds. We loved looking at the all the trees and felt at peace. We also spent a lot of time at the picknick table on the corner of the hotel. This allowed or 14 month old son to play in the grass for the first time. The hotel is within walking distance of Walmart, GameStop and Sheetz as well as other local vendors. This convenience allowed us to make all of our purchases. I would definitely recommend this hotel to to everyone and look forward to booking future visits at Econolodge hotel. Police presence is active and everyone can feel secure. As a have a traveling family and in transition. We have visited other hotels in the area, but we only felt fully welcomed here. Please respect staff...they work very hard to maintain there quality. Management is very approachable, just be respectful and please keep their peace. If, you have a request, just ask and they will give their honest opinion. All the staff are from the area and they work hard to insure your stay is quality. If your a smoker, please smoke outside in designated areas. There are multiple places to put your discards into trash. They trash is always done. Place in Hallway respectfully and the staff will take care of it. Good Business, creates Better Business. We would say they are the most Respectfully hotel in the area, to all types of respectful people.