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Very quiet, large area facilities are also complete, refrigerator TV cabinets, etc., breakfast is relatively good! Clean and tidy! It is the best one to live in the United States for more than 10 days! The price is not bad!

the hotel is good and clean! The only thing that i don”t like is that you have to give a deposit of $100 everytime you book!

We really liked the place and it’s close to everything. It's quiet and clean

First and foremost, I’d like to say that the staff here are all wonderful people. Indeed the best part of my stay. Hotel pluses: - Parking is great. - Location is close enough to get to anywhere easily. - Friendly helpful staff. - Comfy bed. - TV channels are great. - Laundry room & machines are well maintained and clean. - Rooms are a nice size. - Great wifi Hotel minuses: - Dated, could use some love. - What needs to look clean does but if you want a hotel that is actually clean everywhere , this is not your place. - Carpets need a cleaning desperately, in rooms and in all hallways. - There was always a weird smell in the hallway and in my room. Given that there are kitchenettes in each room, a bit of a cooking smell is expected. But this was ALL the time and was quite sour. - The room was clean enough when I checked in, bathroom wasn’t exactly clean. The tub and toilet were still dirty, I went to the grocery store and bought some cleaning products to take care of it. I did also buy some antibacterial room spray for the carpet & curtains to help with the smell. Helped a little bit but still slept with the window open a crack. - I was there 9 nights, was told that if I wanted housekeeping to my room it was an extra charge. Honestly for $169 American a night, housekeeping should be included at least once. I know it’s hard to find staff after covid and I think I can contribute a few of the minuses to that fact. If they cleaned the carpets and gave the curtains a run through the wash on a regular basis, hired a few more staff and maybe had a few more set rules for noise after a certain time. I’d stay again but not until those things happen could I give more than two stars to this place.

It is the nearest hotel to Lowell Downtown. It is quiet near the road. There are no restaurants and supermarkets around. It is suitable for driving. The hotel has special facilities for the elderly and disabled. Suitable for passing through Lowell, short stay, no elevator, luggage needs to be moved by yourself.

We just got back from taking our kids on a couple nights away trip and I must say the rooms are Clean and the AC worked very well . Grab and Go Breakfast was decent and everyone found something. Lots of Games Outside and pool is small but kids didn't mind . Staff was always helpful. I had to go down to front desk and purchase a couple of things and while I was waiting my turn this woman was screaming at the girl behind the counter it was awful to witness this type of behavior but she was very rude even outside with other guest . After the crazy lady Ieft I spoke to the young Lady working and told her she was extremely professional and should not have been treated that way . She thanked me and helped me with whatever I needed the entire stay . Rebecca this Company is so lucky to have you . You were so Helpful with not only my family but with any Guest that needed something. When Rebecca's shift was over another young lady Shirley came on and she again was Helpful , always greeted us with a smile. Bravo sonesta you have quite the Staff . Thank you Girls so much for making our trip Amazing . We will be back soon !

While this hotel was a little higher price than we normally pay, it was worth every penny. Our 7th floor king room looked almost brand new and was exceptionally clean and comfortable. This was one of the quietest hotel rooms we have ever stayed in, not even any noise from the hallway. The wifi was fast and reliable. There was a small fridge in the room and a microwave available in the lobby/vending area. The walk-in shower and spacious bathroom felt like something from a much more expensive hotel. While there is not any dining or shopping within walking distance, the location is convenient to Boston and Concord/Lexington.

We specifically chose this hotel because it had a pool. Our group had two hotel rooms, with a total of four kids who were excited to swim after a long drive to the hotel. Upon checking in around 6pm, we received a card stating the pool would be closing at 8pm. When attempting to go into the pool area, we noticed the doors were locked. We asked the front desk representative why the pool was closed and she stated it was because there was no lifeguard on duty. The representative then called her manager, Becky, who said it's not the hotel's fault, but it's our fault because we didn't ask if the pool was open. It is assumed all amenities are open and accessible, unless otherwise stated. We were then told by Becky that it was because the lifeguard called out, and no one was able to watch the pool area. I stay at Holiday Inn Hotels around the country, and i have never seen a lifeguard at any pool. We also have photos of multiple signs stating there are no lifeguards on duty and we are swimming at our own risk. We had four very sad and crying kids because we promised them swim time when we arrived. Your manager, Becky, should be ashamed of her poor customer service, rudeness, and lack of understanding. We are owners of Holiday Inn timeshare, and we have never experienced such awful service. This definitely does not make me want to book another Holiday Inn, or recommend Holiday Inn to anyone.

The hotel is located near the Philips Academy Andover school, near the Chili ́s restaurant and also a gasoliner.