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I have stayed from march 4th to march 13th I booked through the Marriott bonvoy website and download the app, ay the end of my stay they sent me an email with my bill but they charged about 300 dollars extra than the bill said. The bill sent by email also matched with the bill in the Marriott bonvoy app, yesterday I wrote by the Marriott bonvoy app chat asking why the difference and when it will be extorned and they told me it was because the taxes, which is not correct because the bill (email and app) had all the details including taxes, fees, Parking, etc! so I insisted chatting and nobody answered, now I realize that the trip I just made for 9 nights is missing in my app and my account in marriot bonvoy has been cancelled so I cannot chat with anybody no more or registered!

The room is large and the bed is comfortable and suitable for family vacations, but the supporting items in the room are lacking. The location of the hotel is good, and many shopping malls, supermarkets and restaurants are also nearby. The beach is better, the swimming pool is small, and there is a comfortable hot pool.

We loved this hotel. Its small, and most of the amenities you might feel are missing are available across the street at their other hotel, but this was exactly what we needed. we had a suite, which has 2 bathrooms/ showers and a lovely sitting area. the rooms were clean, and fresh. We had access to the beach across the street, the pool was quiet and clean, the staff was friendly, helpful and able to answer our questions about the area. We're already looking to book our next stay!

It depends on what you're looking for as to whether this will work for you. Pros: it's affordable, clean, close to a beautiful beach, free parking, and they offer beach chairs and umbrellas. It had a fridge and coffee maker. The staff we interacted with with really nice. We didn't use the pool area but it looked nice and well maintained. There's a trolley stop just out across the street. Cons: these are my experiences for my room which was a standard double. The room was clean but run down. The first thing we noticed was the smell, most likely from a leaky AC, evidenced by the giant stain on the carpet. We kept the door open while there which did dissipate it but the smell stuck in my clothes and the blanket I brought with me. There was a giant, at least half inch gap, beneath the front door. Given we were in Florida on the ground floor and the doors opened to the outside, this was concerning. The toilet was running (hubby fixed) and the shower pull was stuck on the tub faucet (fixed that too) but the water pressure was really low. The TV turned on but was set on hdmi input and the remote didn't match the TV so we couldn't change to cable. Walls were thin enough to hear the neighbor snore. The beds were very firm. If the mattresses were pillow top then it's a thin pillow. Hubby didn't mind. The bedding was super thin. Luckily I brought my own blanket and pillows so I used theirs for extra cushion under me. It is noisy from traffic but that didn't bother me as much as loud crowds late at night of which there were none due to it being away from bars and restaurants. I outlined it all so you can judge for yourself what's important to you. We didn't complain and made do. Overall we had a wonderful vacation otherwise and didn't let the minor issues dampen our experience. I rated it a 3 because we knew going it that it wasn't the ritz but I think there are a few things that really need attention.

I really enjoyed my stay at the Grand Beach Hotel Bay Harbor. Front desk to housekeeping - very warm and welcoming- and breakfast was great! Rosie and Yemie was so very helpful -as well as the other young ladies and gentlemen I had a great room, great views, very spacious and bright. Great location too! I love the fact I can walk everywhere and get what I need. I was sad to leave. I cannot wait to book my next vacation! Very soon! Thanks for the great hospitality! Tiffany~~

Harry the bell captain and the entire staff were incredible!!! The food was amazing and we had a room with a balcony overlooking the water, beautiful. Staying at a kosher hotel made and having shabbas dinnet and lunch and also having the schul all in one place made it an incredible 25th wedding anniversary!