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I decided at the last minute to get away from the kids and house and dishes. I did a google search for something close to me and I found this place. I made a reservation the same day and I thought I had made the reservation with the hotel and (people be careful because I mistakenly went through a third-party) and when I get to the hotel and realized I prepaid for different dates I called to cancel, but they refused to refund me. This is where Allison really helped . She was at the front desk and she got on the phone with a third-party corrupt place to try to get me a refund and they gave her a hard time she went beyond and above her job and I’m not sure what her position is but she should definitely be a manager. She solved my problem, with compassion and professionalism, she went the extra distance Trying to deal with a third-party corrupt company. Then she got me the BEST room at a fantastic rate. I cannot praise her enough. I recommend this planes and ask for Allison.

The room is small, the bathroom is smaller, the bathtub is difficult to get into, basically it can be said to be blocked. Winning is providing charcoal, you can point the fireplace in the living room, it is quite atmospheric. In the villa, several rooms have average sound insulation, and the sound of neighbors opening the door penetrates the room... The stone house is more distinctive, the nearby lake is very beautiful, the feeling in the forest, and the air is very good. Maybe it's better to come here in summer.

The hotel is very close to the West Point Military Academy and Outlets, good parking, large rooms, breakfast is also rich in the United States, is the best one in the holiday inn I have lived. On the way to hunter moutain chemistry, when I go to West Point, I live.

When I went to *********** and looked at the picture gallery on **********, well...I am just saying, my room does not look anything like that picture. My room is well designed, and larger than some of the ones that I have stayed on my 8 day vacation trip, however, one corner is totally wasted. The carpet in this room needs replaced, or it should have the new laminated floor as pictured. They have a nice, spacious breakfast bar that looks like one of the nicest features here. However, they have never brought it back since the end of the pandemic. I think that is a waste and a mistake on their part. I found the staff here, the maintenance man to be very helpful. This is a good location to stay, convenient to the local sites, Bear Mountain and West Point. Wew slept well here.

I can not explain how a Hilton property could let my experience be so awful. I booked a room here for 3 nights and paid $796.79 in advance and in full. A few days before my stay I got an email saying that the property was under renovation so I might be inconvenienced by construction noise between 9am and 5pm. I didn't love hearing that but I already paid for the trip and had planned events with friends there, so I went. The first morning I went into the bathroom to wash my face, brush my teeth, use the toilet, etc. but there was no water! I went to the lobby with my toothbrush and asked if there was a restroom with a sink in the lobby I could use. They said sorry, no the water is shut off for the entire hotel until 5 pm. Again... whaaat? So l had to drive to a gas station to use the bathroom. So gross. If only I had booked a nice hotel room somewhere, right? I had an event to go to at 5 pm that evening so I had to go without having had a shower. I did stop at a fast food restaurant to use their sink to brush my teeth again. The folks at the front desk were nice and almost guaranteed that Hilton properties would give me a refund for at least one night. They urged me to call and explain and let Hilton make it right with me. So when I got home I did just that. After a week I received an email stating that my room was paid in full in advance under a ”no refunds” policy. Honestly, I thought the ”no refund” policy was aimed at last minute cancellations, not the room being uninhabitable. Needless to say I am extremely disappointed with Hilton for the awful experience and the awful customer service resolution I was given. Do better Hilton.

DIRTY DIRTY DIRTY (ROOM 116) Every surface looked like it was sprayed and wiped down with MILK. Floors had not been vacuumed. Lingering smell of previous smokers made the room stink bad. Desk had food crumbs dried and crusted stuck to surface. (?) HUMAN FLUID STAIN on bed cover. Pillows looked older than I am. Remote control was groady. Light fixtures where dusty and sticky. Bathroom seemed clean (surprisingly). Flooring is sinking and broken at bathroom entrance. Slept in my winter coat with gloves and socks ON TOP of second sheet. Did NOT sleep under covers, but my coat was warm enough. Didn't want my bare skin to touch any of the bedding. Slept with lights on just in case potential bugs wanted to crawl onto the bed by dark of night. Better to sleep in your car at a Walmart parking lot. Americas Best Value is Americas Grossest Hotel Stay. To management : please shut this place down and rebuild your rooms from top to bottom. REPLY TO OWNER RESPONSE BELOW : When a diseased tree bears rotten fruit, it is of no benefit to seek an alternate fruit from the same tree. Such is the case with your hotel. After reading other reviews the next day, quite a number of hotel guests reacted with the same disgust as I had during my stay. So, what benefit would it have been to ask for an alternate room since the entire facility is ”diseased” when it comes to cleanliness and upkeep. I WILL SEND A COMPLAINT TO THE HEALTH DEPARTMENT SO THEY CAN SEND AN OFFICIAL INVESTIGATOR.