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This place is a mixed bag. It was great because I have a service dog, and they have laminate floors in the room. BUT, those floors are super cold, and the hallways are cold too. The property is really big, and their courtyard area is very pretty. They were supposed to have breakfast, but were doing remodeling, so only had coffee, and it was marginal, to be kind. The ice machine in the east hall never did work. Had to go to the west side of property for ice. Also a small coffee maker in the room would be a nice touch. Most places at this price are doing that now. They need to step up their game to compete with the other hotels directly in the area that have better amenities. Not sure if a return visit here would happen unless improvements are made.

This is a newly built hotel with a modern design. There were some minor flaws that bought down the total experience. The room was dark with bad lighting design and the bed seemed to be in an odd position in the overall design of the room. The shower leaked over the bathroom floor even when using the provided bath mat. Check in staff were friendly and efficient, but the bar seemed to be understaffed during breakfast times. The price was very reasonable for what was offered.

Front desk staff was nice then it went South, quick. Room was made up nice and clean but for a family unit it only had a few cups for drinking out of and the cups were dirty that came out of the plastic which was so odd. Granted we were just 2 people that needed separate rooms, but. The fireplace we were excited to use had a garbage bag covering it. Never advised us before booking. We expected street noise and construction noise but at 2 a.m. we awakened to the family above our room coming into their room. The walls and floors are paper thin for noise restriction. Who designed this building!? It was HORRID. Sounded like stampeding buffalo for 2 hours then started again at 5 A.M. We could hear the water coming on every time they used it. The drain from their toilet sounded like a torrent of flood waters rushing through the walls every 5 minutes. We could even hear the kids jumping on a bed. Then we could hear housekeeping cleaning rooms which is understandable since they have to get things done but we couldn't sleep in. If you ever stay here and want to make someone's life miserable and ruin their vacation day, just book a room on top of someone else's. When I turned in my keys the staff asked how I was. I replied we were horrible and how the family above kept us awake and that I was close to tears knowing I hadn't slept and had a 3 hour drive ahead. I realize there's not much we could have done or wanted to do at 2 in the morning. I'm confident that all the good reviews came from people sleeping on the top level. You can ask for a top floor, but they're never guaranteed.

My wife and I came to town for a concert, traveling with our service animals. This hotel was perfect they have great amenities and very nice rooms. The biggest plus for use was the pet friendlyness of all the staff they are awesome. They put on a great breakfast as well. In fact the friendlyness of the staff and nice rooms and all the amenities, we ended up staying longer just to enjoy our trip and get some relaxation. Place is in a great location as well everything you could need either within walking distance or a very short drive. We will definitely stay here again if in the area. If fact if you are traveling through or just in the area for something and need a place to stay, this is the place. You should most certainly stay at the Best Western Pocatello inn.

The hotel has reached the consistent quality of the Hampton Inn, exquisite, modern and in place. It is one of the most cost-effective chains in the United States. There was a small episode in the check-in. Ctrip's picture and room description did not match the actual situation. The room was a lot smaller. There was no space for our two 28-inch boxes to unfold. Communicate with customer service, quickly acknowledged the mistake and provided 160 cash as compensation. Overall, Ctrip's fast and efficient satisfaction. I hope that in the future, like Booking, I will carefully check the pictures and descriptions, and I will be on the upper floor.

The lady was very active by calling me concerning signing an online document without which she cannot charge my credit card. If she didn't call me I would consider the email an internet fraud and not respond to it. So I thank her very much.

The staff was extremely helpful, going out of their way to assist in making the reservation. On arrival, we were greeted warmly. The lobby and breakfast area were clean and had a fresh smell. Our standard room exceeded expectations. It was clean and large enough to have a sitting area. There was a balcony with a view overlooking the entire Pocatello area. We’ll definitely stay here on our next trip to Pocatello. Very happy travelers!