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Ten minutes from the airport, there is a shuttle bus to the airport. nice 👌

Was greeted with a friendly smile during check in. The room was very comfortable with small refrigerator. Didn't see any outdoor area to relax that was the only thing I wished they had. I would come back here and stay again

Korin M, who was working the front desk when I arrived late in the evening, was amazing. I told him about a bad hotel, stay in a different city, because of highway traffic noise and when we realized my room was near the road, he went out of the way to help me fix it. He even let me view the new room before we switched my room and brought the room keys to me. I never felt like a burden and he always had a smile. He was so positive and kind. The hotel and the rooms were clean and comfortable. I would absolutely stay here again.

I had to ask for room changes 3 times by the time I checked in. First room smelled like eggs, second room had a couch/bench with stains in it. I asked Kendra for a room change the second time because the room was dirty and I didn’t feel comfortable staying in that room. The third room, she let me take a look at the room before agreeing to it. I scanned the room and found it relatively clean so I took the room. As I was settling in, I dropped my phone by the bed and nightstand and when I went to pick up my phone, I saw that there was a lot of debris, and there was more of it under the bench. There was also a plastic packaging for something, must’ve been left behind by the previous guest and wasn’t cleaned up. The bathroom toilet paper holder was also broken but I wasn’t able to discern that just by looking at it. When I spoke with Marriott’s customer service representative, Jane, I was told that I shouldn’t tell people that the room is fine and then change my mind and complain. There’s nothing that Marriott can do since I booked the reservation using a third-party website that offered military discounts, but the rooms should be clean regardless of what method of reservation anyone uses. I wasn’t under the impression that I needed to thoroughly investigate if the room I was in had been cleaned properly upon my arrival. Not sure how this is following Marriott International’s Commitment to Clean. As I’m writing this in the very room that I complained about, I’m also seeing webs in the corners of the ceilings. The room is disappointing but the manner in which Marriott and its associates addressed the situation is even more appalling. We will not be staying with Marriott in the future and encourage others to seek better accommodations when visiting the area.

Have always had good experiences at a Hyatt. Not this time. They gave our booked King room away, and told us the two queen beds were “an upgrade”. The room was dirty: stains all over the furniture and floor, and mystery splatter on the walls. The TV was only viewable from one angle, otherwise the picture was colorless. The sleeper sofa was so sunken in it we slid to the center when sitting on it. The ac unit in the room had very clearly been replaced and was far too small for the room—the temperature never came down past 73 even being set to 65 the whole time. Won’t be staying again.

The hotel is as pictured, great location and beautiful lobby & bar and great friendly staff as you walk in. The pool was a nice spot to relax and my daughter had a great time swimming. Outlet stores are directly across the street and lots of quick food options. Easy commute into Charleston and folly beach area. The room was nice, beds were fairly comfortable, not the best hotel mattress I’ve ever slept on. The bathroom is the only negative. Unlike the rest of the room it had this poorly fitted drop ceiling that was starting to rust from the poor ventilation. There was also a wire rack shelf in the shower that was mostly rusted over, not the kind of place you want to rest you bar of soap.

The room was very clean and relaxing. The staff was polite and helpful. This is a highly recommended hotel.