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Stayed here twice and both times I paid was respectful and a customer like everyone else but the front desk guy treated me funny

This was the least favorite of my Marriott experiences. Maybe my expectation for the Marriott brand was too high being that this is a 3 star hotel. There was a visible stain on the fitted sheet. The sheet was immediately replaced. Shortly thereafter, I discovered a stain on the top sheet which was never replaced (after requesting twice), multiple stains on the duvet, and a loose toilet seat. I asked about parking and was directed to a municipal garage next door. However, staff did not disclose information about day passes that allowed in/out access (good information to know up front when asking). I happen to inquire a second time in the presence of a manager. Nor was the employee knowledgeable about member benefits. Later, the bar was crowded with a private party, so we weren’t able to enjoy that amenity. Staff was friendly, but also exhibited an ‘oh well’ attitude. I will say the room was properly appointed and appeared clean. The hotel is in a great location and the balcony was a great place to view the Christmas tree with fireworks as the backdrop.

The trip was twisted and I asked the hotel that there was no first aid kit. The service did not track my situation, so it is not as good as the domestic, not the first class

I got a room with the harbor view, it was so beautiful. I watched the sunset through my hotel window. And it’s a walking distance to the barbor and restaurants. Staff were hospitable and nice. The only thing is they don’t have free parking nor they cover the parking fees, unlike other hotels. This is first time experiencing having to pay for my own. I had to pay $24 for a day parking.

I attended a convention at the Gaylord and the daily breakfast and the paved walkway to the Gaylord was very convenient. It was clean, the service was great and it was super quiet.

The front desk was very kind and very talkative, and the room was very clean and the equipment was very good. Breakfast is full, coffee juice is also available all day, and the living feeling is very good. The only thing to note is that you need a deposit of $100 per day for check-in and a credit card is supported, but you can discuss with the front desk not to cross all at once.

Great resort very clean and courteous service family atmosphere ,also fantastic food and drinks

Overall I give this stay 5 stars. The front desk staff were VERY friendly! The location is epic! While there is currently no housekeeping service due to covid 19, house keepers came by the room each day to drop off any requested room items (eg coffee toiletries towels). Hummingbird restaurant is open and delicious. Notes: Parking available in a city deck immediately behind the hotel for significantly less money than hotel parking. The walls in the hotel are VERY thin - I listed to my literally could listen in on neighbors phone calls (& ahem…other activities).

Shower was a disaster. Mold all round and blowing out of air conditioner. Notice the insincere responses given to this review and others by the owner. The only way to help this hotel is for anyone who stays here to contact the home office of Comfort Inn. Tell the home office how bad this hotel is and that Comfort Inn's sales rep is doing a bad job by not getting this hotel in line with other Comfort Inn hotels. It's clear that the owners of this hotel as well as the regional manager of Comfort Inn hotels are letting the Comfort Inn's name be blemished and it is unfortunate. The best thing you can do for other customers and this hotel is to contact Comfort Inn's home office. That's what I am going to do.

I am glad I didn’t pay full price ($350/night) for this. Great location and everything looks nice from the outside and the lobby. The room is decent from the looks but once you stay in there, you will realized nothing is working properly. The AC/Heater was not working, the control for the AC/Heater doesn’t work so the AC was blasting cold air all night on NYE!!! So we were both freezing and it was 2am! The TV only have 5 channels and 2 are the same as the other 2, so in reality only 3 channels. The TV quality is also very outdated. Feel like we were watching TV from the 80s/90s when it was the actual 2024 NYE concerts. And on the 5th channel, it is just showing how DirectTV subscription is expired, like what? The Wifi in the room is not free unless you are a Bonvoy member. There was less than a quarter roll of toilet paper on the Tp dispenser and they also didn’t provide a second roll. The body wash pump was empty and the shampoo ran out. The bottom side of the toilet seat looks very filthy as if they haven’t clean that part of the toilet seat in a while. The floor of the bathroom was also very dirty. We usually check if we can ask for a late check-out the night before, but we called the front desk with no answers. When they finally answered, they said we have to call back at 7am to let us know. Ehh Hello? The whole point of getting a late check out is so we can sleep in? So I had to set an alarm to call back at 7am to get a 1pm check out. It was a bit annoying. This was a big disappointment for me because this was supposed to be a nice hotel from Marriott as the Autograph Collection. Especially for $350 a night in the middle of Old Town Alexandria, I had expected better quality. Not to mention the chaos during check-in. Seems like there were only 4 workers there for HUNDReDs of customer. People were angry about being stuck in the parking garage and no one can help them and they gave a lady a room that currently already have someone checked-in. Apparently the lady opened the door when the guy was showering in the room. What a chaos!