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Staying at the Holiday Inn was an excellent decision. The hotel was impeccably clean, and the beds were incredibly comfortable, making for a restful stay. What truly stood out was the exceptional service provided by Ruth during breakfast hours. Her hospitality and attentiveness enhanced the dining experience for everyone. Special thanks to Troy for preparing delicious meals that complemented the overall experience perfectly.

I live here every time I go to the child's school. The front desk is very friendly and it is very convenient to check in and leave. Free parking and free WiFi. The room is large and can accommodate four people. It is very close to the University of Central Michigan, so you don't need to drive, it only takes about 10 minutes on foot. There is a Chinese restaurant in front of the hotel. The owner is a pool player and the dishes are authentic. It's not too far from great wall, and the buffet is convenient and affordable.

We pull in and it seemed like it was a parking lot hang out. People just sitting in their cars, dogs leashed to their cars, people just sitting around. We walked in the lobby and it was a mess. There was no coffee or tea available. The whole hotel smelled of cigarette smoke, even my room. The elevator sounded like it was going to breakdown any minute. We got to our floor and a room had nasty dirty yellow stuff on the towels on the floor in the hallway. The cleaning lady was a few doors down and she walked right past them with her cart. They were still there the next day! We got to our room and it was nothing like the pictures. The first thing I noticed was the blanket had some white crusty stain on it. That went straight to the floor. Disgusting! The pillows were not your standard size pillows. They were throw pillows. My husband found toenail clippings on the ottoman. Clothing tags on the floor. The carpet needs to be cleaned, same as the bathroom floor. Only 2 towels were given in our bathroom. The microwave was gross. Just glad we didn’t have to use it. The fridge was on the floor. The ac/heater didn’t work at all. When we tried to see how it worked there seemed to be mold/dust inside the vents of the ac/heater unit too. We stayed there only because we weren’t spending any time there. The next morning my husband went downstairs around 6 am and there was a party going on down there and he said people were getting high down. A lot of weed was being smoked. The breakfast was stale bread for toast with a dirty toaster, belvita breakfast biscuits, chocolate chip muffins, and pop tarts. No coffee/tea available, again. We skipped breakfast and packed up and left.

It was a while since I last stayed here, so I figured I'd give it a try. Unfortunately, some of the downsides I noted a few years ago remain.....most prominent the bed! The bed was, in short, awful, and not the least bit comfortable. The wi-fi also kept disconnecting in the middle of using, which was very frustrating (although the indicator was showing a strong signal). And, one of my pet peeves...the shower-mounted toiletries. I dislike these options, and case in point during this stay; in the middle of her shower, my wife discovered the shampoo dispenser was empty when trying to use. A call and a visit to the front desk took care of that, but that was about 10 minutes longer in the shower than she had planned, or wanted. The complimentary hot breakfast was good, and the location very convenient for all of Mt. Pleasant's attractions and points of interest.

Booked a one night stay because we were going to the ****** to see a concert. Pleasantly surprised that there was a small refrigerator and microwave in the room. Rooms were very neat and clean. They did serve a complimentary breakfast including eggs and sausage.

We visited for our 25th anniversary. They gave us a free upgrade to the family suite and I was so impressed with this room. Loved the little patio space. The shower was amazing!! Your housekeeping staff is spot on. Everything was so clean. I work in the hospitality business (front desk), for about 10 years so I tend to nit pick, I found nothing to nit pick here. Pure perfection. The best part of our stay was Jiaia..she was so nice and welcoming, she deserves a raise or a bonus!! Thank you so much for everything. We will be back and will recommend this hotel.

The worst customer experience I have ever encountered. I booked a block of 14 rooms for a group of High school students in February. This is our 7th+ year of doing this trip and we have always stayed at this same hotel with no problems. First the hotel messed up and didn't have the rooms ready because they put the reservation on the wrong night. This was despite my 2 calls double checking that everything was correct. When I got there the manager told me she was sorry and that ”She didn't know what she was doing.” I'm a patient person and said no problem and we waited in the lobby for 45 minutes to get our rooms ready. When I asked for my receipts the following day, the manager could not print them for me because she had to adjust their error she made before. The following week I found out I was charged for the rooms twice (28 total) and I have been dealing with trying to get this fixed for 2 months. I have spoken with the manager who was ”going to fix it right away.” Nothing happened. Then I called Marriott corporate. Many emails were exchanged with them supposedly taking care of the problem. Here we are almost two months later and they still have not fixed this and then disputed my attempts to dispute the charges on my credit card. I have spent hours and hours dealing with this hotel and Marriott corporate and now my credit card company and we are still nowhere. Marriott has not been helpful as this is their problem and they can't get their act together. I WOULD AVOID THIS HOTEL AT ALL COSTS!