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I have visited this hotel 9 times since 2019. It’s my go-to Lake George place. It’s impeccably clean, luxurious, and I always book a room that’s “Lake View, Balcony.” I can’t tell you how much I enjoy sitting out on the balcony for hours every afternoon, just watching the lake. I visit 2-3 times each summer. I’ve also visited the restaurant (Charlie’s) for breakfast multiple mornings. I have gotten to know Michele (who does the coffees) and Mary who is a server. Always so friendly—and they’ve remembered me each visit. I also remember their daughters working! I love that it’s such a charming and intimate environment! Anne was our friendly server at dinner! This most recent trip, in September 2022, I struck up a conversation with Becca, the manager at the front desk. She remembered me for the rest of trip, called me when the room was ready, and greeted me by name the many countless hours she was working, whenever I walked past the front desk. She was so excited FOR us that we were having a great time. I felt so comfortable—more excited, really—stopping at the front desk to show our pictures from the boat trip that day. ALL the front desk staff went above and beyond in being concerned not just for our stay but for having a happy trip at Lake George in general and that has ALWAYS been our experience there. The staff happily remember you even a year in between! And of course basic needs/requests like “I don’t need housekeeping but can we get more towels, etc.” were always met with friendliness and promptness—total ease. I love that the Marriott app lets you do this and then the front desk chats back with you! I feel special when I visit because I am remembered. That’s part of the culture not only among the staff at the hotel but among the people at Lake George. So, while it’s managed with the professionalism of all Marriott properties in my experience, it’s really the individuals here who make the experience something I feel loyal to. AND the lake views are really unbeatable!

My wife said its just good

I live an hour and a half from Lake George. I go there a lot. I have spent 5 weekends there since April. This was by far, the best experience that I had this year. The Hotel is amazing. The grounds are amazing. It's a perfect spot. Sitting around a fire pit, Looking at the most beautiful Lake on the planet, having a nice cigar while the sun is setting behind you.............. It gets no better

The Lodges at Cresthaven is a great place for families. The rooms (or lodges, cabins, etc) are well designed and keep with the living in the mountains feel. We stayed in a 2 BR lodge and the entire cabin was great. We felt like we rented a house near the lake. The master bedroom upstairs had a (relatively corny) heart shaped jacuzzi in its large bathroom. The second bedroom was really small and could only fit bunk beds and a dresser, but it was enough for my two kids. The kitchen had all the appliances and kitchenware you would need even though we never used it. We did use the laundry a few times since we had to bring our own towels. The balcony outside was a nice place to read or play board games with the kids during the rain and reserved parking for our car was right outside the lodge. You will like it if you know what you are paying for. This is basically like renting a house. There’s no housekeeping during the week and you have to bring beach towels if you want to go to the lake or the pool. You are responsible for keeping your place clean and taking out the garbage. Some major negatives were the fact that the use of water activities (paddle boards, kayaks) closed after 3:00 and the restaurant was closed half the week. However, despite the negatives, we enjoyed ourselves. The activities around the lake (lake activities, hiking, biking, etc) were fun. I do wish we skipped some of the restaurants in Lake George and prepared our own meals more since the kitchenette was nice and the restaurants weren’t that great.