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I'm a Wyndham platinum member. We were going to give this place another shot. We used to stay here on our business trips to Kent and Fife that we make two or three times annually. Also, the proximity to Showare center is nice, as we have traveled to watch WHL hockey games in years past. In fact, once upon a time they offered a discount rate for WHL fans. This place was going downhill then. It's much worse since COVID. I really should have not booked here after reading all of the recent reviews online. But, I was a sucker for a cheap room. And we had some late night activities planned at Kent Station shopping complex. And one of our business stops is nearby. So, when I saw a really affordable rate on the king jacuzzi suite, I booked it. Like over a month out. We've stayed in one of those before. Surely we can do this. It's just a bed, right? Ughhhh! I feared this would be a mistake. I swore we'd never stay there again. I guess was held to that oath. I arrive just after 4PM and after a brief wait I find that they had us a twin double room. The room I booked was not available. I said I don't care about the Jacuzzi tub, just having a King bed. Which she tried to charge more for. I showed her my booking confirmation and rate, she reluctantly agreed to honoring that rate. But in the future I need to call to confirm the room. I've always booked my rooms online through the Wyndham website or app. I've never had this happen anywhere before. At a bit more expense I pulled up the app and booked a night at the La Quinta that we usually stay at in the Fife and Tacoma area. I will never stay at that Ramada again, even if it was free. Just read the Google reviews about how run down it is and the shady neighborhood. We probably just got saved from having our car broken into overnight. Look at the recent posted photos on the Google reviews as well. Yes, it's that bad. Also, the restaurant next door is closed permanently. Windows boarded up. Just not a good sign at all. Nearly all of our personal and business trips result in us staying at Wyndham hotels. This location is a dark stain on the name of Ramada and Wyndham. In contrast, I walk through the door at La Quinta here in Fife/Tacoma and they are super friendly. I mention that I just booked the room and we had a bad experience at another location and came here. About 30 minutes after getting into our room I got a call from the front desk asking if everything is OK. Wow. I have a review posted on that hotel, and I'm going to update it.

So great

Our family was initially booked across the street at the Ramada Wyndham Kent, but immediately left because it was scary and filthy and they assigned us an occupied room and we walked in on some sketchy tenants. It was late, my kids were tired, so we stayed close and went across street to Comfort Inn; WORLD of difference!! It was modern, well lit, sparkling clean, with smiling staff. Our room was comfortable and the hot buffet breakfast included with stay was fresh and tasty. Excellent establishment! It was unfortunately close to the crime-ridden area of the Ramada, but Comfort Inn felt safe once inside.

The location is very good, the parking is convenient, the room is quite spacious, and the facilities and equipment are very complete. Breakfast is normal and there are free waffles in the evening. The waiter is very polite and worth recommending!

The room is clean and the service is good, however, they are still hiding behind the ”we cant service your room because of Covid” excuse. Which is now an old record especially as many hotels have got back to full service. The thing which really lit me up was after a 4 day stay for $570, ”It is against company policy to call a taxi for the airport” however they will give you a number, which my UK cell was having problems to connect with. I asked if I could use the desk phone and make the call myself, ”no we cant do that either”. I had to call a colleague who I knew had a US cell as well at UK to call me a taxi. VERY DISAPPOINTING END TO THE TRIP.

We stayed in this hotel only overnight.Our room was clean,smell good and everything was O.K. No breakfast, so we had one in the nearby Mc Donalds. Our car rental Escape Campervans was right next door. Staff was pleasant and helpful.

We booked reservations in August for a four night stay starting September 20 this year. We arrived after 10pm and went to the office where there were several people talking to an employee. Everyone was told that the hotel was full up and no rooms were available. I advised we had a reservation, the employee advised that we would get a refund for the cancellation. My husband asked if it was going to be a full refund, he said yes a full refund and closed the door in our faces. I contacted the company we booked the hotel stay through and they advised that the hotel management is not taking responsibility for refunding our funds. I called the hotel directly and was transferred several times. I filed a ”formal complaint” with their customer service department (Mario) but when I called back to check on the refund progress i was shuttled around a bunch, told there was no complaint filed and put on hold for over ten minutes. All we asked for was return of our hotel funds when THEY cancelled our reservation. Never going to Choose Red Roof Inn in any way shape or form in the future

Hotel and room were very nice. Check in procedure very bizarre - front desk clerk didn't check anyone in until exactly 3p, which caused an unneeded long check in. Room given had the absolute worst view. Window faced a couple metal A/C units on the roof. Restaurant (open only Thu-Sat) and ****** both not in operation during our stay. The bed and pillows were amazing - had great sleep at our home away from home. The temperature control worked flawlessly and we were comfortable at a time Seattle was seeing unusual 100-110 F, 90% humidity days ... Very pleased overall, would definitely repeat.