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The hotel is a good place to bring children to play, with a water park and a variety of activities arranged compactly, the restaurant service and food quality are good, and the atmosphere is very good. The hotel room is very clean.

The staff were very attentive, pleasant and helpful. The room was clean and tastefully decorated and the workout room equipment was in good order, with plenty of machines and weights. The restaurant is conveniently located and the hotel is very convenient for catching a flight.

Just near the airport, very convenient, clean and tidy, cost-effective. The only downside is that breakfast is as simple as other convenient hotels, but it is too simple, even sausage, scrambled eggs.

Great experience!! It's my first time driving solo away from my family and my stay here was excellent! Had to get a drink from the bar, Nick was the bartender and he made a great cocktail drink for me. Customer service is excellent!! Will stay here again!!

Great hotel, exactly as described on the picture and up to the standard of “Marriott” brand. Very helpful front desk, late checkout without hassle and I could send a package there. The included breakfast is nice with different options and everything on self service. Free coffee available 24hrs and the hotel is virtually 5min walk away from Grapevine outlet mall. And airport shuttle available!!

Since the company that manages this location, Aimbridge Hospitality rotated the current GM and AGM here, the management professionalism and hotel cleanliness are appalling! Unprofessional Management Team: I was told that both the GM and the AGM were named Chris, and the way they treated my 65-year-old mother was unacceptable! My mother was disrespected by a ”sassy”, unprofessional Asian American or South American who was not wearing a nametag for identification. I took a picture of this unidentifiable and unprofessional manager during one of his interactions with my mother to capture his blatant ignorance of professionalism and decorum. Room and hotel grounds: I have attached multiple pictures that show the dirty, stained hallway carpeting riddled with multiple cockroaches and other bugs. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” (see pictures) Outside the exit door by the gym is a bee hive forming with active bees swarming around. (see pictures) Behind the couch in the room was a pile of some type of insect that were not living. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.”(see pictures) I know this is a pet-friendly hotel, but the smell of pet dander is extremely strong because housekeeping doesn't use pet cleaning solutions when guests with pets check out. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” Again, since the new management team was switched out, the quality of service is nonexistent and the cleanliness is that of a Motel 6 quality.

Myself, my wife, my son and daughter-in-law, and their two pre-school age children stayed in two rooms at this hotel on Saturday night April 20 due to a canceled flight. The hotel was very clean. The rooms were very spacious and comfortable, and the bathrooms were spotless, with a wonderful shower. The free breakfast was way above average, including oatmeal, sausage, a lot of fresh cut fruit, waffles and much more. What really sets this hotel apart, however, is the level of customer service provided by the truly wonderful staff. We were stranded on short notice due to a canceled flight caused by horrible weather. Our rescheduled outbound flight was not until 7:20 PM. What were we to do with a two and four year old between an 11AM checkout time and a 5PM arrival at the airport? I stopped at the front desk and asked about the possibility of staying until late afternoon, and what it might cost (if it was even feasible). The extremely kind and caring lady at the desk (I believe she said her name is Annabel although I am not sure of the spelling) signed me up for Marriott Bonvoy rewards membership, then, apparently as a benefit of membership, extended our checkout time to 4PM for no extra charge. This act of kindness was a huge help to us, and we are extremely grateful for this. We highly recommend this hotel!

Some of my family and I traveled to Grapevine, Tx for the upcoming Dallas Cowboy vs NY Giants game in Oct 2020. I must say that it was, truly, a WONDER-FULL STAY at this hotel!! The professionalism, hospitality, and respect was SPOT ON! Location was AWESOME...very close to shopping and various eateries (actuallu in walking distance)! Additionally, HATS OFF to Bonnie and Clyde's restaurant located inside of the hotel. Food, drinks, and CUSTOMER SERVICE was GREAT ♥️🍸🥩🍲♥️! The only downside was not having a microwave in the room. Other than that, this hotel is A GREAT and Beauty-FULL place to stay whether it's for business or for leisure.

My husband and I just spent our anniversary at the Vin staying a couple of nights and had the best time. We enjoyed music in Harvest Hall, met some wonderful people at the hotel bar and had a great breakfast the morning we checked out. Well, we finally unpacked our suitcases a few days after we checked out and I realized I must have left my jewelry bag in our room…I was sick about it as I had my retired James Avery pieces in that bag. SO, I called FOUR days later to see if by chance housekeeping had found my jewelry bag and JR was very kind taking details of our room # and dates we had stayed. JR said he would check and call me back. A couple of hours later he called to say he had my bag after he had taken time to search himself! Going the extra mile is very impressive in the hotel industry. We will be back around the holidays to enjoy another stay…definitely a highlight of the Holidays!!