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Very pleased with our stay. Staff was friendly, check in was quick, room was clean.

The Holiday Inn Grand Junction has a good location but is more than worn-out. It's below the quality you expect from Holiday Inn. Trash in public trash receptacles on each floor were overflowing with trash and not removed for two days. Carpet in the hallways was held together with staples. Furniture had significant stains. The TV more than 10 years old. Extensively damaged and scratched furniture in guest rooms. Almost no accessible electrical outlets to charge devices. No USB outlets. No laundry bag in closet and no dry cleaning service offered. Toiletries were a mixture of different brands. $8 parking charge for an open and unsecured parking lot. The equipment in the gym is two or three generations outdated. IHG elite status recognition nonexistent. Supposedly, there is an airport shuttle but I never saw the shuttle operate. Staff were pleasant and polite, though they seemed young and not terribly experienced. Despite being seriously worn-out, my room was clean. The food at breakfast and dinner was actually better than expected. Breakfast starts at 6 a.m. every day, which is appreciated.

My sister and I stayed at the Grand Vista hotel in G.J. Colorado and it was the best nights sleep I have had in ages. The hotel was clean and the staff were excellent! I will stay there on another trip. We did not eat there because of time but the restaurant looks good and I will make it a mission to enjoy that next time.

Spent a week at this location. I would warn everyone to stay away. The list of issues are long so I will just share the top 5: 1) They were apparently ”testing” their fire alarm system and gave no notice to guests. Upon asking if everything is okay, I was told, ”just a routine test”...why they wouldn't warn guests to ensure no one panics is beyond me, but that sets the stage for the week. 2) They had to clean their septic tank and again, no heads up to the guest. Apparently inflation is costing printing paper to go up because guests now have to endure the smell of sewage throughout the hotel and their rooms. Now I get to sit here for hours to the smell of sewage. All they had to do was post signs, or slide a piece of paper under the door to let everyone know so they could make arrangements to not have to smell sewage. 3) Apparently house keeping does not know when the DO NOT DISTURB sign is hanging on the outside of the door, it means do not disturb. House keeping came knocking on my door multiple times while the DND sign was present. 4) The doors are not quiet close and you'll hear them slam at all hours of the night and morning. One lovely morning I got woken up to someone slamming their door at 3am. As a vet it's hard enough for me to sleep, but you can imagine how little sleep I got here. 5) Poor service. As an Ambassador member I do expect Marriott hotels to honor what they promise. There were no upgrades offered when my room was assigned (even though it states on their website that if an upgrade is available it will be AUTOMATICALLY assigned). When I asked if there were any upgrades I was told there were not, but the next day was told there were. Now you might think that someone had checked out since I last asked, but i arrived at 10pm the night before and asked at 10am the next morning. Anyone who travels, knows no hotel turns over rooms that quickly. I stood in front of one employee for 5 mins (I noticed he was working intensely and was trying to be polite), only to have him ignore me and walk away. When I got his attention and asked why he was ignoring me, he simply stated, ”I did not see you”.... I was approx. 6 ft from him. Lastly I would say trying to talk to management here is like talking to a brick wall who is looking for a fight. You get blank stares, excuses and a hostile interaction. Sharah the GM was very unpleasant to speak to. When I calmly explained my frustration I was interrupted and met with excuses. I simply suggested that there should have been warning for some of the problems and was answered, ”there's nothing I can say to make things better”. At that point I knew I was wasting my time. Again, stay away and spend your money where they value you. If you like to be treated poorly then this location is a good fit. I will be reaching out to Marriott directly about how poorly managed this location is.

BUYER BEWARE - I booked 2 rooms at this hotel back in January for 2 nights in May using the Semi-Flex rate, which allows cancelation/modification up to 5 days before your stay. I needed to cancel 1 night of my 2 night stay and the price was going to increase from $267 to $392! I am a loyal Hilton diamond member (for 23 years) and I called the hotel to see if there was anything they could do about the significant rate change. I was direted to Manager Jennifer Sheppard who told me there was nothing I could do. I told her that this seemed like price gouging. She proceeded to tell me that I was yelling at her (and my tone was completely civil) and that if I continued, she would discontinue my business. I asked her if there was anyone else that I could talk to because this practice should be illegal!! She said that there was a 2-night minimum; however, no where in my confirmation or initial booking does it state that. When I continued to explain that I felt that this was unfair, she canceled both of the rooms without my authorization. I have never experienced this treatment or such a hugh price increase for a reservation. I am wondering about Hilton in general - is this their new MO?

If you are looking for a place to spend the night that is just off the interstate, has staff that will ignore you and quote you pricing that they will not honor, then this is the place for you. During my week's stay here, never saw maid service. The breakfast consists of a wonderful buffet of bland scrambled eggs, hard link sausage, brick biscuits paired with cold white gravy. Should you require the services of the Hotel Manager, you will be introduced to Rick (Rich?), not sure because when your heart is so full of disdain, you tend to mumble. Rick is above giving any kind of service to guests, he spends his time angry that you are there taking up his valuble time that he could be using to be the new Bill Lumberg in the sequel to Office Space. Should you experience a question in billing, Mr Rick, will never return a call if you are lucky enough to actually get through to him consider changing your travel destination to Las Vegas, because you my friend, are LUCKY! He will then tell you after you explain the issue that; 'I am the owner and sign my own checks, so please no longer darken my door as I am busy torturing small animals to assist you in your petty problems' or something similar. (It was difficult to hear him on the phone with all the mumbling and what I suspect was midget porn in the background) There are WAY TOO many options on Horizon Drive to waste your time with this hotel, it is my opinion that you seek one of those that value you as a customer. This one clearly does not, at least that was my experience

The parking lot is large, accessible at a high speed, but not noisy. The front desk will give the Double Tree Hotel special welcome cookies. delicious. Two hours from Arches National Park. For a day trip to the arch, it is recommended to take the first few attractions such as the balance stone, double zero, and eye for fun, and not tired to walk. Do not go to the scenic arch viewing point behind, but climb the slope, and the upper and lower viewing points are not clear. **The garden time is not enough and we did not play.