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Ecxellent!

We have stayed at this Residence Inn many times over the past 2 years, and had excellent experiences every time. Clean, modern, great location, above average gym, awesome fire pit in the courtyard. But the staff here go above and beyond. I arrived this week in distress because of a family medical emergency. I needed a room asap and they were nearly full. Ken Cherry, one of the nicest humans and stellar employees ever, calmed me down, figured out how to fit me in, and generally went above and beyond to help me. He didn’t have to do any of those things; they certainly don’t need extra business! He genuinely cared about me and my family, and he has checked in with me every day since we checked in. I’ve had the privilege of staying in 5 star hotels, but I’d choose this Residence Inn over those any day!

The hotel is nice. Room is big, comfortable, clean, quiet and modern. Hotel is situated in a very busy and congested area, in a retail complex with some restaurants. Parking was confusing. I parked in an underground garage that appears to serve all of the retailers in the retail complex and it was advertised as free on a sign when you enter the complex. There was no method to charge upon entry or exit. However, upon check in, the employee asked me if I needed a parking pass. I asked why I would need one and they told me that the Hilton Garden Inn is charging $12 a night for parking. I disputed the charge, but the employee just said ”sorry” and took no action. The hotel was expensive (though typical for the area) for what it was and then adding the parking fee was a turn off.

We stayed here a couple days on a college visit trip for my daughter. This hotel was a very positive contrasting experience vs our stay at a different chain in Amarillo. The gym was pretty complete with I think 4 treadmills along with elliptical and free weights. The towels in the gym were clean, smelled nice and were like thick bath towels. The room was clean and there were adequate towels and washcloths. The reception folks were nice and always acknowledged us when we came or went. Parking was easy and well lit. There were an adequate number of elevators. They put us in a higher floor when we checked in since our room wasn't ready at 3:30 PM. Our room was comfortable and clean. There weren't kids running up and down the hallway and we didn't hear noise coming from other rooms. I have nothing to complain about. It was all positive. Oh, and the included breakfast was excellent. They didn't over hype it, it was just very good by typical complimentary breakfast American hotel standards. Wifi was complimentary and worked fine. There are good restaurants within easy walking distance. The recommended restaurants was a nice, but I'd suggest 2 changes. Pepper's Asian bistro was much better than the recommended Thai Pot Cafe unless you specifically want Pad Thai. We ate at both. For Italian I'd recommend North Italia, which they listed but wasn't a staff recommended.

Clean and nice

Nice place to stay m! They gave me cookies for renting a room that right there is enough for me

Everything was a okay no complaints besides that the breakfast I was looking forward to since my last hotel stay ( different business) did not offer breakfast because of covid..to find out breakfast is only a mini cereal bowl / multi grain bars. No hot breakfast like I assumed when I was told that breakfast was offered. My fault for assuming and again that I understand is a state precautions not the companies fault.

All the staff I met were very friendly and service oriented. It makes such a difference. The room was clean and very comfortable. I was given a room on the 10th floor with a breathtaking view of the Rocky Mountains. I actually forgot a fairly expensive item in the room when I left and Janine who answered the phone and the Housekeeping Manager Inna McAllister went out of their way to find and Fedex the item to me in record speed. I have never before succeeded to retrieve an item left behind in a hotel. Best service ever! Thank you so much.