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Wonderful stay. Walked everywhere. Didn’t use the car. And the N ew River Tour boat dock right across the street.

Although I found the furniture in my room to be old and worn, which was unusual for a Westin property, the room was very clean. The highlight of the stay was the exceptional customer service provided by the director of front office Michele Dela Cruz and the front desk representative Tatiana, (hope I spelled that correctly), they greeted me with a smiling face and a professional demeanor. They were very helpful and quickly addressed concerns or requests that I had during my stay. Let me not forget to mention that it’s obvious that the excellent service is clearly a standard because Suzanne and Freely were equally attentive in the lounge as well as Ambrose and Antonio in the restaurant. The employees have no control on how the hotel is furnished but they all made the stay enjoyable! Because of those folks I’ll be sure to visit again. Well done in the hiring arena Westin!!

Still the kind of hotel I like, but I booked the pier view room of the main building before, but I didn't know that the person who arrived at the front desk said that it was changed to the room in the deputy building. I didn't know what was wrong in the middle, because the room in the main building was confirmed by the reservation again and again and the customer service. But when I checked in, I was ruled by the hotel brother and went to the deputy building. . . The overall environment of the hotel is still OK, 40 minutes walk from the beach, 10 minutes by taxi to the beach, and it is very convenient to leave the cruise terminal. The hotel will provide a car to the pier for 6 dollars. If you do a cruise, booking a hotel must be a good choice. The surrounding dining and supermarket are also more convenient. Overall is OK

My review is a little late but My husband and I with our 2 kids, stayed at the W and we had a great experience. We were there the last week of July. We stayed for 8 days. The hotel is beautiful, very upscale. Lots of amenities. From when we checked in, everyone was super nice. We had a great view of the beach from our Balcony. We stayed on the 21st floor and our floor was very quiet. Our room was very clean, always smelled good as soon as you would walk out of the elevator into the hallways. Hotel was very clean. Our room was always serviced. The room was super nice. Great access to the beach. Valet service was great, everyone was super nice. We did not eat at the hotel though because it was pretty pricey. Overall we had a great experience and definitely would return back to the W in the future.

I must say I almost didn't book through Trip.com after reading some of the negative comments but that was NOT my experience at all! I saved money significantly by booking through them for the Oceanfront Suite and was able to confirm with the Hilton property right away that I was confirmed for what I booked. I would definitely book using Trip.com again in the future. The hotel itself was in an amazing location, great room view and value for the price. A few updates would make it exceptional but overall was still great.

Outdated facilities, especially the cold and hot water pressure is very small, the amount of water is large, uncomfortable! Breakfast is good. The location is excellent. The room is quiet.

I had a very enjoyable stay. The hotel front office manager even upgraded my room because I felt like the other one had been smoked in. The staff in general is very friendly and professional. The valets were awesome and quick, quick quick. On top of the incredible service the oceanfront location and pool cannot be beaten. B Ocean was beautiful

The room is very big, very clean, the service attitude is very good, the transportation is convenient, the beach is across the road from the hotel, and there is a Japanese and Korean restaurant downstairs in the Conrad Hotel next to it, which is delicious. I will stay again next time. It is very good👍

A very nice place to stay when in the area. Front desk persons are very friendly.

Lago Mar is so enjoyable every time we are here! The amenities are abundant and although our kids are grown it’s great to see how young families thoroughly enjoy the pools and beach. Truly a resort for all to enjoy! Nicole is our savior as she commands the pool and beach areas keeping us well hydrated!!! People say the iguana's are part of the ambiance and we agree. Nicole should have a daily instructional class for the kids to let them know about how the Iquana’s live throughput the year. We will be back again and again!!