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OK, breakfast is a bit monotonous, surrounded by office areas, there is no place to eat, you need to take a taxi to go out, the environment is OK, the front desk is very warm

This was a great stay for a great price. The only complaint that I have is that the housekeeping staff didn’t clean the room thoroughly before we checked in because I found an empty water bottle under the couch within an hour of our arrival. I Always prefer staying at Embassy Hotels because of the hot breakfast & evening reception. Of course because of COVID, there was only a grab & go breakfast plus the evening reception was nothing like the “pre-COVID” days. We were offered only 2 canned beers/piece plus a bag of chips. I understand why things are the way they are. I felt that this hotel was definitely on top of providing sanitation items like wipes at the elevators and hand sanitizer throughout the common areas. They tried to prevent families from gathering in common areas because they weren’t wearing masks but they still managed to do it. There were some very inconsiderate people there but that’s not a reflection on the hotel. I would definitely stay here again because the area was very quiet and the hotel was really nice.

This is a stunning newer property in a beautiful part of the city. We're big Bonvoy travelers and this is a top tier option, especially for the midwest. Awesome views of the river and bridges, great design & comfort and stylish rooms. We loved the rooftop bar - more views & fantastic craft cocktails. It's basically attached to the Exchange event center (via a really cute courtyard) which makes it perfect for events there. This was a work trip so we didn't do much additional exploring.

In the fifteen+ years of traveling for work, this was one of my very top hotel experiences! The hotel itself is great, and then add to it the outstanding customer service from every single staff member. My king room on the 6th floor was clean, large and comfortable. The only thing missing would have been a microwave in room as I typically have most meals in my room for health, time and financial reasons. However, they had two microwaves that were accessible downstairs in the lobby. I woke up in the mornings without back pain, which always tells me the quality of the bed. The bathroom was large, clean and had a great shower (no tub) with a rain head as well as a handheld sprayer. I didn't use the coffee maker other than to heat water through it to make my own coffee. Here, a Keurig would have come in handy, but I checked in advance, so I brought my own. Noise. What noise? None!! It was incredibly quiet and made for a great night's sleep - that is once I could turn off the Showtime and Netflix that was offered on the TV. The 6th and 7th concierge floor came with a lounge that's on the first (lobby) level. They had real eggs (!) and real bacon (!!) in the mornings along with other options, evening Hors D'oeuvres that were ok, and they said desserts later at night but I never checked those out. The lounge was closed on the weekends, but they gave a coupon for the breakfast buffet at the restaurant. It's all these things that make for such a great stay! Even the elevators were fast and had clean carpet. The gym looked good but I never had time to try it. My meeting room: we had about 50 people. Banquet staff was wonderful and made everything easy. On the first day they were helping me set up my microphone and projector, and checked in on subsequent days to make sure all was going well. There were large groups next to us and though we could hear them a bit, it wasn't too disruptive and we felt well taken care of throughout the seminar. The room was large, clean and temperature was good. Best for last: I realized on day #3 and #4 that I wasn't congested at all. Typically, by then I have a bit of ”hotel congestion/allergies” from cleaning products, hotel air, etc., but I had absolutely no reaction to this hotel! So, whatever products they are using for cleaning and laundry are clean and also, fragrance free. No weird or strong smells. The staff!! From start to finish, they were exceptional! Big thank you to Joey and Tim who both went out of their way to accommodate. The others, though I don't have names, were also amazing. Thanks so much!

The stay at this hotel was truly memorable. The rooms are spacious and bright, elegantly furnished, comfortable beds and warm and thoughtful service staff. The hotel's breakfast is rich in variety and delicious. The location is excellent, the transportation is convenient, the surrounding environment is quiet, very suitable for leisure and vacation. I will choose here next time.

Took a trip with my adult daughter and stayed in King Studio room, which was very nice. We didn't really need a full kitchen as we were only staying one night. Was a bit put off when I couldn't find any beverage glasses in the cupboard. Ended up discovering a bunch of dishes in the dishwasher. I had no idea if these had been washed or not and therefore, ended up running the dishwasher as a precaution. I feel like a sign posted somewhere indicating that dishes have been cleaned/sanitized would be a welcome courtesy for incoming guests. When I opened the dishwasher and pulled out the bottom rack, the dishwasher just about fell out of the cabinet! I forgot to mention that to the front desk -- we were in room 221. Otherwise our short stay was comfortable and I would stay there again.

This Fairfield is our favorite place to go when we want a home away from home. We are very particular about cleanliness when staying at a hotel and we're not disappointed. The lobby was clean, floors spotless even in the elevators. Even the patio furniture was clean! Our suite made us feel at home immediately, no icky feelings as happens sometimes when traveling. The pool area was also clean and fresh and the pool water the perfect temperature. Great experience!