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We ended up coming in a night earlier than anticipated which meant we had to stay for two nights. The room was basic. Bring your own pillows; there is not a regular sized pillow in the rooms (it was almost like a square throw pillow). The heat lamp in the bathroom did not work and it was very dark in there. It was very difficult to regulate the temperature, the thermostat was located right under the window which had a terrible draft. It was also extremely dry in the room. Our room key did not work for the second night we were staying; we had to get the front desk staff to re-activate it after being locked out of room. Very basic workout facility, during our stay one of the two treadmills were operable. We had to ask for a breakfast voucher for the restaurant that shares a parking lot with the hotel. The parking lot is very small and difficult to maneuver around in snow. Shuttle pickup from airport was okay, took about 20 minutes on New Years Eve. For quick overnight stay this hotel is sufficient but for multiple nights I'd stay elsewhere.

This is located a bit off the beaten path relative to the craziness of Chicago. Parking is a bit better Price that other hotels nearby, it’s $18 per night. I like that they have a dinner menu along with a bar. I would rather eat in when I’m traveling, especially in the winter. Also love that they include my type of food on the menu, like Brussels sprouts and Mediterranean fare. If you like nice fluffy towels in your room, you will surely be disappointed. While they were better that the renaissance O’Hare, they are still rough and just a couple steps up from sandpaper. It’s an older hotel but the upkeep is good. Staff is very friendly.

In the United States hotel, the breakfast is good, the best breakfast in the whole process, better than Marriott. The surrounding is also convenient. The target price is not high, especially after going to Costco.

Although the hotel is very close to the airport, the sound insulation is particularly good. It is necessary to apply for cleaning the room. I didn't change the sheets for eight days. The video was wrong. It was the video of the Sheraton Hotel next door.

Beautiful hotel! We loved the matching bird house and the birds that also enjoyed staying there! Staff was very kind and quickly brought a new Keurig machine when we found ours wasn't working. The pool and exercise rooms were well maintained with up to date equipment!

Upside was the price of the room and the location. The hotel is on a bus route to O'Hare, and walking distance to the center of Des Plaines. The room was clean and comfortable and quiet. The property as a whole was somewhat worn, with construction on the pool making a mess in the hall, and some services like the elevator problematic. The staff was helpful and friendly. Breakfast was good, except the eggs were a bit runny.

The girl at the front desk was very enthusiastic and patient. The hotel bus was very convenient, running every half an hour. International flights need to call the hotel at exit T5E and then notify the driver to pick you up. Domestic flights need to wait for the shuttle bus at exit T2C, no need to call. There are several restaurants around the hotel, such as TARGET. The hotel breakfast is not bad, there is hot water in the lobby, and coffee is free

The best thing is that it feels like a hotel, not old-fashioned, but more like an express hotel, very comfortable

I have to admit, it has been a few years since I stayed at this property. I mainly picked this hotel, as we were between trips and I needed a hotel with coin laundry. First impressions didn't go well. The trainee checking us in was surly, sulky and downright miserable. When I politely asked if there was any possibility of an upgrade, without even looking at her screen, she grunted NO. I then asked if we could get a room on the ground floor, as we had quite a bit of luggage. She then argued that we could get our luggage into an elevator, but she finally relented. It would have been nice if she had told us that we could have easily reached our room if we walked out the door and went around the back, rather than struggling our way through the lobby and pool area. The room was fine, although the bed was rather small, and I had to go back to reception for extra towels. Luckily, Miss Sulky boots had left for the night, and a very nice, older night manager was on duty. I did reveal our check-in experience to him and he was appalled. Breakfast was okay, but it was so much better pre-Covid with more choices. And sadly, the nightly reception has been ”enhanced” away. The hotel is in a great location with lots of restaurants, a Target, etc. But remember to bring your ID, especially if there is an event at the arena. The coin laundry was very cheap and it even takes credit cards. Machines worked well. The shuttle back to the airport was fine.

The two women checking me in at the front desk were extremely friendly and helpful. The gentleman that was diligently clearing the snow from the parking lot and walkways was appreciated as well! All interactions with staff was pleasant and seemed genuine. As others have pointed out, the pool was clean and the kids loved it. We loved the clean hot tub. The warm sausage biscuit gravy was awesome! I completely understand the public health reason for the grab and go selection, but a warm breakfast was a nice touch in this environment. Typically traveling with a family, the warm breakfast and multiple options is one of the reasons why I choose to stay at a Best Western when traveling. For my level of comfort the bed was so-so and little on the firm side and I could also say that I wasn't blown away by the pillows, as some have either raved about the both or ranted. I slept ok, but my wife didn't. Our sleep assessments are a little different. Overall, the room temperature was well regulated and I didn't hear other guests around me. We stayed in a King Suite and the leather couch was nice touch in the sitting area. Two items I would suggest for improvement. One; add recycling cans. Most hotels now have a recycling can or two in the rooms and if you're going to ”regulate waste” by having soap dispensers in the shower, then you should have recycling cans in the room for the plastic water bottles that you provided in our room. Additionally, with a grocery store across the street it would make sense that guests would stop there and consume products that would have recyclable waste. Suggestion two; in the King suite maybe consider moving the location of the television and adding a swivel arm mount, so the tv can be easily seen when spending time in the sitting area and when in bed area. Overall, I was happy with my stay and I'm sure I will be back again for a longer stay.