Search Your Collierville Hotels

My mom and I house burned down and the car also. We had nowhere to stay so we came here to stay. And everyone here have been totally accommodating to our needs. They also have the Breakfast Bistro as well as the Evening Bistro where the food is always delicious and hot. We don't know how long we are gonna be here due to when our house is gonna be rebuilt. We have been here for a month now and plan on staying here until the house is rebuilt. Which should be sometime in May.

After reading reviews of other Memphis and Southaven area hotels, I thought it’d be best if we stayed a little outside of the area- and I was right. The area was quiet and a bit off the path from everything but not too far away. The hotel itself was really nice. The only downside was that the beds were a bit uncomfortable but I can take that over having to worry about safety and cleanliness any day. The lobby was clean, the staff was welcoming and friendly, the rooms were cleaned to perfection- we didn’t find anything out of place or nasty/dirty. I even received a text from Mary a little while after check-in asking if everything was okay with the room. I really liked staying here. The breakfast was a good assortment of choices, the dining area was clean, and the ladies kept checking in to restock items that were low. No complaints!!! Would definitely stay here again!!!

First and foremost, the property appears aesthetically pleasing due to its newness, and the housekeeping team is doing its best. They are efficient, friendly, and always sporting pleasant smiles. The check-in process was initially smooth, with the front desk staff being friendly, smiling, and professional. However, that marked the beginning of a steep decline in my experience. Despite my simple requests, such as a few extra hangers, I endured the front desk staff's contemptuous treatment several times. Each time, they made me feel like I was making an outrageous and unreasonable demand, responding with scowls and consistently delivering rude retorts. Unsurprisingly, my pleas for hangers fell on deaf ears, and I was left empty-handed. My quest for quarters to use the Laundry Room proved equally exasperating. Each interaction with the front desk staff was met with curt and dismissive replies. Initially, I was assured quarters would be available when the manager arrived, typically around 9:30 AM. However, when I returned at 9:45 AM, I was informed that the manager was strolling the grounds. It should have been the staff's responsibility to request quarters from the manager upon their arrival, ensuring they were readily available for me. Instead, I was told to come back later. Astonishingly, even my wife received conflicting information when she made inquiries. Upon my return, I was greeted with yet another impolite response. The irony was that my clothes suffered the fate of a wet and broken washing machine. While I would typically attribute this to an unfortunate mishap, it seemed fitting given the consistently abysmal level of service I encountered. Although the breakfast itself was of excellent quality and freshness, the demeanor of the breakfast bar staff left much to be desired. Fortunately, as mentioned earlier, the hotel's novelty and cleanliness allowed for a somewhat enjoyable stay. Nevertheless, we resorted to using side doors to avoid further contact with the front desk. Lastly, there were glaring indicators that the staff needed more competence and diligence. The pool displayed a revolting shade of green, signaling negligence by those responsible. Additionally, one of the doors remained out of service, causing inconvenience. To top it off, the shower revealed a broken and empty shampoo bottle, showcasing a blatant disregard for attention to detail. Following the incident with the washing machine, I felt compelled to express my concerns to the General Manager. Unfortunately, his response indicated a sense of helplessness, despite his awareness of the issues. I genuinely pity him for his inability to rectify the situation. Moreover, I refuse to take the mistreatment personally, as I observed the front desk staff consistently subjecting other customers to similarly unpleasant experiences.

I enjoyed my stay here. Hotel was vey friendly. I had to make this reservation at the last minute and the gentleman, Charles, at the front desk was incredibly helpful.

This location was perfect for my stay. I loved the location and the front desk staff deserves an award. Our stay was fabulous and the staff made sure we were comfortable and provided awesome suggestion to explore. Very clean and in the right area.

I stayed here earlier in the month with friends. Two things dragged down my review for this hotel. First while at the hotel, they were out of a few condiments at breakfast and the attendant was out of that area socializing with other hotel staff, leaving it in need of resupplying. The other was after my stay. As a HH member, I was eligible for a points bonus which was running this fall. For some reason, the hotel gave me the bonus points for my stay, but NO points for the actual money spent at the hotel. I will have to call them or HH to get the points for the rate that I spent while there. Annoying!

I want to say thank you for an amazing time that we had at your facility. The staff were amazing and polite and helpful. My children and I all enjoyed the breakfast that was set up in the morning. Staff was very helpful with providing supplies needed that we forgot. I would recommend this for families at any given time it was clean friendly and amazing.