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We got a water view room on west side of hotel. It was pricey but since it was our first time here, I splurged on accommodations. We had a deluxe room with jet tub, separate shower, gas fireplace and a balcony to sit out on and watch harbor activity. We had a view of the park across the harbor and watched kites flying. It's a 30 minute walk from hotel around harbor to get to park. Tiny negatives that did not affect our stay: the bathroom needed a night light. My work around was I put a small towel over the dimmed make up mirror. There are sharp corners where the metal trimmed floor boards join in the bathroom. This may be a design thing but luckily I didn't cut myself there. Also I forgot to tell the desk at checkout, the bottom bathroom hinge pin was about a third out. Door still operated ok. Shower designed badly as water hitting the door piles up on bottom ledge until it spills all over the bathroom floor. Should have a silicone deflector or something to prevent water coming out to bathroom. My work around was to spray shower toward back corner which minimized mess. Another negative that did not affect my stay, upon check out, I was emailed an amended bill that charged me 7$ for chocolates from the honor bar that I did not use. I took pictures of the entire bar and refrigerator items before departure just in case something like this occured. I called the desk from the road and explained I did not use anything from the honor bar. The clerk immediately credited my account for the charge. I did not need to send my photos. The take away, check your bill carefully. Good: Front desk staff were great and most courteous. Hotel offers bottles of water just ask desk staff. We stayed 10 nights and did not use housekeeping. That's just us. Whenever we needed anything housekeeping staff were cheerful to accommodate us. All in all, it was still a great stay. I would return to this hotel if in the area again.

My second time here and this time decided to extend the stay as one night is not enough. We arrived late and Walter was the night front desk employee. He was wonderful and offered us a few places that were still open to grab a bite. WE ended up going to a grocery store he suggested. When we arrived back, he made sure to bring us up plates and silverware. The next day we decided to stay in for breakfast and the food was amazing. I never say that about room service as I am in the industry and very picky and my partner is a Chef. It came up quickly and hot and tasted amazing. We decided to explore for the day them come back for an early dinner. Lydia was our server and we remembered her from our last visit here. The amazing thing is that she remembered us too. Of course, the food was great and the Chef had changed out the menu from the summer one to an amazing fall one. Lydia took great care of us and event had our food brought back up to our room as our eyes were bigger than our stomachs. Not only is the food great the staff amazing but the rooms are so peaceful and inviting and we were upgraded upon check in to a water facing room. What a treat! I work for Hilton and at a boutique hotel like this one. However, our hotel could use some lessons from the Chrysalis. I would give them a bigger review if I could. The only reason why I do not come more often is that they are always booked, and I know why!!!

The hotel was clean and free of clutter. The décor was modern and tasteful. I found the front desk very courteous and welcoming. The meet and greet hour was good in the sense that it gave us a free coupon for either a clam chowder and drink. The exterior was clean and free of garbage. The rooms were large and spacious. The soaps and shampoos were dispensed from a large bottle and they smelled good, if you like lemon grass sage. I will definitely go back to this hotel if I am ever in Bellingham again.

Because of COVID, I wasn’t able to enjoy breakfast. Except that, everything was good!! Good service and great room!!

The staff were great. Room was very nice except for the coffee maker. Why on earth do hotels put coffee makers in their rooms which are nothing more than a way to heat water and poor over instant coffee. If a coffee maker is supplied, it should make real coffee, not instant coffee. Lack of a shuttle in a city that is anti-uber/lyft is alway a negative. The taxi took about an hour to pick us up at the airport and on our return trip to Bellingham, the train station. Seriously, supply a shuttle like almost every other Springhill Suites in the country does. Breakfast was typical of most hotels in this range. Nothing exciting but adequate. Points lost for lack of a shuttle and dismal ”coffee maker”.

The staff was friendly and helpful. The room and hotel are dated and did not feel quality. A few issues with the room, dresser drawers missing knobs, air conditioners would stop producing cold air overnight, set to 70 and would wake up with the room temperature at 78. The room was humid throughout. The overall temperature of the hotel in the hallways was in the mid to high 70’s and humid since the pool is in the interior of the building with the rooms a square around them on all floors. The fixtures to hold the shower shower in our room were broth broke when we arrived in our room. We let management know and they sent maintenance up right away to fix one of them. The fix caused a new issue where the shower head was not sealed tightly so water was spraying into the rest of the bathroom.

The room was very clean. The hotel itself was very clean. Traveling alone, I felt safe here. From check in to check out, everything went smoothly. The lady at the bar and the lady working the restaurant at breakfast were so accommodating, nice and friendly. Even though the airport was just across the parking lot, the hotel offered to shuttle me to the front door of the airport, which I accepted. I would definitely stay here again if the need arose. The only negative I can think of would be that the room is a bit pricier than I usually pay when I travel but the location to the airport and the overall experience of staying here made it worth it.