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Told we were being upgraded on arrival only to be put in one of the worst rooms ever experienced. No hot water until day 2, broken vanity desk lamp shade held together with masking tape, filthy chair. After night 2 they changed our room which was fine. However, while the staff are extremely pleasant and polite they are clearly not trained so restaurant service was appalling on several levels. Aside from duty manager Megan who was fantastic and worked hard to resolve the issues, she had no proper competent support and the so called hotel manager seemed happy to leave it to her to sort out. It is for the most part a beautiful property but poor standards of service and maintenance lets it down badly.

The new hotel is invested by Indians. It has a very good environment and the service industry is quite enthusiastic. The package includes three meals a day. I stayed here for two days. The quality of the food was quite good and not too repetitive. The front desk of the hotel can arrange to go to the peninsula beach opposite to watch the sunset, but the beach opposite requires a fee of 10,000 shillings per person. There are usually activities, performances, etc. on the beach. The hotel has a casual style, quiet and clean. Their general manager, Mr. Saipan, is very enthusiastic, and their waiter, Maxmillion, provides excellent service and recommends tasting their Stone City rose wine. In addition, I would like to take the opportunity to recommend a good local driver, Mohammed Ali, who is originally from Oman. He is a nice person. He found the beach where we can go chasing dolphins, watching starfish, snorkeling, etc. It only costs 30 dollars to charter a boat, three in front and one in front. During the hour, the captain also gave me fruit as a gift. I felt that the service was very good and I consciously tipped. It was a great experience. There is this driver's business card in the picture, you can find him.

R&R in a friendly and welcoming environment. Zanzibar was on the bucket list and using this hotel as the base for us to explore the island was a good choice. As you do, you read reviews and then make the choice based on reading between the lines. The hotel food, accommodation, entertainment and facilities were value for money and representative of similar priced hotels in other third world tourist spots. We thought the buffet offered a good variety, often having different themes. Our all inclusive holiday package proved to be cost effective and the drinks available, 24/7, were most enjoyable. The hotel has three pools and sun loungers were always available. The beach was ok to stroll along, when the tide was out, and you could take this opportunity to visit the nearby village and interact with the locals. The hotel does provide a free shuttle bus every day for guests who would like to experience a beach that is more commercial and user friendly. The bus drops you off at a beach cafe where you can use their sun loungers when purchasing food or a drink. This was perfect for spending time sunbathing, swimming, browsing in the numerous souvenir stalls and interacting with the Masai beach boys. We took advantage of using the travel agents onsite at the hotel to book excursions which enabled us to explore the island and we found them to be reliable and competitively priced with our tour operator. Five of us also took a trip on a local's motor boat across the bay to visit a sandbank and mangrove forest for $15 each. Be prepared to haggle to get the price down to what you are comfortable to pay. We also took the opportunity to eat at a Said's Bustani Local Restaurant located 200m from the entrance to the hotel, walking along the road towards the village on the left handside. Two Tanzanian meals with drinks for $20 was an enjoyable experience as was the 200 shilling ride in a Dala Dala to the village beyond Marumbi which we boarded outside the hotel. Overall we thoroughly enjoyed our stay at this hotel and our visit to Zanzibar.

The hotel is very comfortable and it is very good to get a little more than the previous opinion, but I find the note too hard ... The swimming pool would deserve some more maintenance, that's true. The restaurant is very long, but it's a constant in Zanzibar. The meat is coriace ... But the frame is beautiful. And above all, the staff is really nice and deserves a 4/5

My wife and I came to Toa hotel & spa for our honeymoon. In short, this is by far the best hotel experience, we have ever had! We were impressed with every aspect of our amazing stay! All the staff were all exceptional in every way and made us feel extremely welcome every day! To name a few lovely staff members: Zaina, Esther, Ruth, Lucas & Ally (sorry for any spelling mistakes in names) made us feel really special and were ever so helpful & friendly. The exceptional friendliness of all the staff was one of the many things we really liked about the hotel! The hotel is beautiful and as of Nov'24 only 2 years or so old, so has a very modern feel to it. Everything worked really well and all the time! The beach was beautiful with plenty of sunbeds. We went in November and the weather was perfect, between 25 and 30 degrees centigrade, everyday, all day. The room was lovely and clean. The bed was very comfortable, the aircon was perfect, with a powerful warm shower and also a balcony. They offered my wife and I a romantic candle light meal on the beach by the sea which was a highlight of our stay. We really enjoyed the dishes and experience. Spectacular! The pools were great too! The main pool was quite big with a bar in the middle of it, so you can order drinks while in the pool, which was awesome! There was another pool in a separate location which was ideal for swimming lengths, which I also enjoyed for swimming. We booked the all inclusive option and the food & drink was excellent! Plenty of options for any tastes (meat, fish, veg, salads, cheese platter, etc). We're not big drinkers but the included drinks, cocktails, mocktails were absolutely delicious. We highly recommend this hotel for anyone considering a special holiday in Zanzibar! We would love to come back here!