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The hotel is old and overdue for renovation. The pool, part of which is advertised as outdoor, is actually covered by a blurry plastic hood. For all this I would have given it three stars, but the story I describe below completely disappointed me. I drive an electric car and before arriving I phoned the hotel and made sure that there was a charger. When I arrived and asked at reception to charge, I was told that there was no charger, or rather that there was, but it was for the hotel's internal use only. I pointed out that I had called and clarified in advance and that I was expecting charging at the hotel and I only had 10% left now. The lady went off to call the manager. I was refused to charge and the only option they offered me was to go to another hotel where they said there were public charging facilities. I went there, but they also refused to provide a charger, telling me that their charger was also for internal use only. I went back to the hotel, ending up wasting almost all my remaining charge. Informed the lady at reception that I had a fully discharged car and needed a charger urgently. I asked to speak to the manager directly but I was refused. She called the manager again and informed me that I was allowed to use the charger, but for no longer than one hour during dinner. That was enough to drive to Covilha, and fast charge there. I ended up spending the whole evening on this problem and came back late at night. I was completely disappointed with the totally awful attitude. Firstly it is impossible to imagine a large and expensive hotel that doesn't have a charger. Secondly I was given false information on the phone. But most importantly, the hotel staff, particularly the mysterious manager on the phone felt absolutely no guilt for the situation and was completely indifferent to the situation in which he put the guest. And stubbornly refused to simply allow his equipment to be used to save the situation. I would like to know the name of the manager who was so indifferent to guests, forcing them into a helpless situation and spending hours of their time to resolve it, but unfortunately he avoided direct contact and was hiding behind the receptionist. The situation took place on 27.12.2022.

Had to stop in the mountains during our Portuguese road trip and couldn’t find a more ideal and apropos location. Serra da Estrela is the highest mountain range in Continental Portugal and this delightful cabin sits atop of the mountain overlooking the quaint city of Covilha. The views are sweeping and stunning, right from the armchair in your living room. This place sleeps 8 or more, but we enjoyed it as a romantic retreat for just the two of us. It’s kitted out beautifully with a pellet burning stove as the heat source, much sought after laundry facilities and all the comforts one could ask for, with stylish panache. The location is fantastic, with great restaurants and bars within steps of your front door. We hadn’t heard of Portuguese ski country until we planned this epic trip and would encourage anyone to add it to their list of stopovers whist in this fine country. It was especially fun to visit in January to see how Portugal’s local population enjoys winter within their own borders. It was a great location to visit the historical Piódão as a daytrip and the driving the area offers countless gob-smacking vistas, as well. It’s a wonderful chance to see another side of this fine country and sample the local sheep’s cheese, rustic food specialties and cozy attire that’s exclusive to this unique area. The beds were cozy and comfortable, and the views from every aspect of the cabin, unparalleled. Both bathrooms and the kitchen were immaculate, offered all amenities, and were tastefully presented. In fact, there were many aspects we didn’t have an opportunity to enjoy, like the stone BBQ in the backyard, or the sprawling lounge areas – but we could imagine many large groups enjoying all it had to offer. The only area for improvement would be the arms-length connection with the host. For example, we were directed to pick up our key at reception at the unaffiliated hotel across the street. They claimed no knowledge leaving us with only the sporadic Airbnb chat mechanism to connect with the owner. As my husband and I experienced severe heart palpitations, we re-grouped to weigh our options, having no place to stay in the area, despite having paid upfront. Only then did the woman call us back giggling that she had the key after all, having misplaced it. Glad it worked out but - yikes! We tried to make reservations at the local restaurants in advance, but that proved impossible, so we asked the host to book on our behalf. He informed us that no reservations were required. That simply wasn’t true, leaving us scrambling for our meals in this tiny location. We had Portuguese only instructions for the pellet stove, but muddled through and managed to get our one heating source operating in -5 degrees, never-the-less. All of this worked out in the end, but made it a bit harder to relax, which was the point of our stay. All in all, we really were delighted our stay, despite some noteworthy hiccups. We suspect it’s the bastion of mainly domestic tou

The Pousada Serra da Estrela is a fairy-tale hotel in the middle of the mountains with magnificient views towards Covilha. We had a splendid stay in this magnificient hotel. The rooms are wide and comfortable, the people at the reception desk are very helpful (special mention for Xavier Pérez), and the people at the bar are also kind and ready to help. Breakfasts are superb. Nothing wrong about this magnificient place.

Hotel service, the surrounding environment and other aspects are very good ~

Sporthotel is an absolutely fabulous hotel, and I enjoyed every minute I was lucky enough to stay here! The hotel has a sport & healthy living-theme and is perfect for young, sporty and adventurous people who want to explore a lesser known but spectacular and truly authentic part of Portugal. I have travelled all over the world, but Sporthotel offered a truly unforgettable experience. I absolutely love the minimal, modern and elegant design of the rooms and the bed is super comfortable, with crisp bedlinen and small pillows that are just perfect. The rooms are super clean, very well organised, with excellent maintenance, a great shower and lovely big towels. The cleaning ladies are simply wonderful, super sweet and are really doing an amazing job. My room on the fifth floor had a lovely little balcony and a truly spectacular view over the mountains. If you are looking for a place where you can watch the sun rise over the mountains, Sporthotel is the place to be! The breakfast is out of this world and super healthy with yummy scrambled eggs, fresh fruit salad every morning made fresh from local products, traditional local breads, Greek yoghurt, linseeds, every day different (!) home made cakes - and also some traditional Portuguese super yummy sweets like Pastel de Nata. The breakfast team is really amazing and will do anything to spoil you and make sure you have a great start of the day! The breakfast room has floor to ceiling windows with a spectacular view and also an outdoor area if you feel like soaking up some sun. The hotel has a gym that is probably one of the best hotel gyms that I have ever seen, because it is also a local gym. It has all equipment that you need (I only missed the 6 kilo dumbbell), and a weightlifting room with great windows and a view. There are personal trainers who are extremely capable and will push you to become the best version of yourself! What is really wonderful that classes are included in your stay, so you can go to Yoga, Pilates or Zumba classes that are excellent and also a lot of fun. Additionally, the gym has a great sauna and a modern Turkish Steamroom and super motivating and helpful personal trainers. Everybody at the reception is super helpful and will do all to give you a great stay and helpful tips to explore the surroundings. Additionally, the lobby is a great place to relax and there is a little supermarket. Covilha is wonderful, it has an university and theatres and is still super close to the mountains for outdoor activities like hiking and (sometimes) skiing. I actually liked my stay in Sporthotel so much, that I decided to stay for four years and absolutely LOVED my stay. Highly recommended!