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We are an English speaking family of 4 and Veracruz is very Spanish so we were worried that arriving at the hotel at midnight might have been a problem. Well rest assure, it was not!! We were greeted with English-speaking, kind hearted staff members! We ordered room service often, and dined in their restaurants often as well. Great food and friendly staff ALWAYS!! The location was perfect and it had a great beach right in front of the hotel. Just note you must buy an umbrella spot from the local. Lol The rooms were muggy but that is my only complaint. All in all the staff, food, service, and location were spot on!! I highly recommend this hotel if visiting Veracruz, Mexico 🇲🇽 Thank you!

Hotel location is good in the center of the commercial street, there is a hotel parking lot behind, more than 100 years old building is still clean, the waiter's attitude is very good, the hotel cost-effective

At this price, the whole is relatively affordable, the rooms are spacious and the health is good. However, at 1 o'clock in the middle of the night, someone in a hotel uniform opened my room without knocking. When I woke up, I closed the door again without apologizing or explaining anything. Since the lone person is abroad and the voice communication is not convenient, there is no complaint. I can't accept it at home.

We had a 10 day stay, we checked in but room was not ready since it wasn't 3pm. The young lady at the door told us that they had another resort and if we would like to see it to kill time and there we can eat lunch, so we decided to go. When we get there we are greeted by another person they ask for our information, how much money we make come to find out it was like trying to convince us to buy similar to a timeshare. It was supposed to be 90 minutes came out to be 120 minutes because they kept bringing other people to try to convince us. The first lady was a sweet heart she was just doing her job. We kept saying we where not interested and they kept on trying to convinced us first to pay $50,000 within a 40 year time plus $1999 to maintenance your points then they kept trying to drop the price, we wanted to leave but they said we had to sign some paper to say we refuse the deal or something. But kept bringing other people and trying to make a deal. They finally gave us a paper to sign and gave us some kinda food voucher for our time we didn't take it we just wanted to go to our resort. Now we are tired from our long flight and wasted time with this time share thing. We finally go to our room and it's nothing like the picture. The room looked like a cheap motel room. The room was dirty, there was no lock to the sliding door, so anyone from other rooms can just come in. The sliding glass door was brooking, there was a puddle of water outside the suppose views of the beach. We didn't stayed we checked out and got another place to stay. Worst place ever. Not sure how was that the Junior suite. The front desk girls where very nice at check in. And the bell boy also. But not worth spending your money. They need to be more cautious especially if a person is staying long stay you want the person to feel comfortable not give them a crappy room. You have a dime kinda view of the beach but it seems you re right on the next customers room the balcony is so close you can literally climb to the other balcony.

Colleagues are satisfied, clean and hygienic

Excelente atención por parte del personal, es cálido y no hay mucho ruido, las instalaciones son buenas, la alberca es pequeña pero hermosa, me encantó, si no alcanzas lugar en el estacionamiento, tienes opciones d ponerlo afuera, pero no pasa nada es seguro

The truth is that we were looking for something cheap and with good location, and although the facilities were not perfect, the truth is that they are nothing bad, cleaning is also good, have air conditioning and bed is comfortable, I usually have insomnia when I don't sleep in my bed and I slept excellent in the hotel. I made my check in at 15:20 and my check out at 13:00.

El hotel está miy agradable por fuera pero sorpresa al llegar al front desk..,,,no me respetaron la vista al mar que hice en la reservación, no hay estacionamiento a menos de que dejes la llave que porque si se inunda tienen que sacar los autos (explicación de la recepcionista), “oiga también le comento que tenemos problemas con el internet “ total pésimo recibimiento. Pedimos que nos abrieran el estacionamiento porque traigo cosas de valor y no dejaré que un desconocido tenga acceso, (obvio no hice ésta mención) pues vaya molestia que le causó al susodicho bell boy (domingo 4 Dic por la tarde). Ya muy cansados nos recostamos un momento y otra sorpresa!!!! Las camas están para llorar 😡😡😡😡 sumamente duras y las almohadas igual. Quise hacerme un café, y la cafetera no servía…me la cambiaron. Hoy lunes bajamos al “desayuno continental “ y nos dieron agua de café y agua de naranja con 1 pieza de pan de quien sabe cuando. Dejamos todo y para salir a desayunar , otra vez ver cara del otro bell boy también muy desagradable. Habitación 204 y ya casi en 1 hora salimos. Jamás recomendaría éste hotel ni volvería a hospedarme. El personal de front desk muy amable al igual que las recamaristas.