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We enjoyed the location (close to the dead sea) and the salt water pool in the spa. We had everything we needed but for the amount we paid, the hotel was a disappointment on every level. Service - we arrived right at check-in time and our room still wasn't ready. We were told it would be ready in just a few minutes so we sat in the lobby which was full of people waiting for their rooms to be ready, and 45 minutes later we finally got our keys. Cleaning - In the morning we went to breakfast and returned 2 hours later to find our room was still not cleaned, and only when we specifically asked them, they ”cleaned” but didn't even replace the towels. Towels - while clean towels are provided at the outdoor pool, you collect them from a laundry bin where they are not even folded, just straight out of the laundry room (we were skeptical they were even clean but multiple staff members directed us there for clean towels). Dining experience - there is a buffet available for all meals, but at the first dinner we had to go track down a staff member to bring us clean forks because none of the tables were fully set. At the second dinner, we waited 30 minutes just to get a table to sit at. Kind of ridiculous. The food itself was just okay... Again, would definitely expect at least a little more considering the nightly rate here. I still had a great trip and got everything I truly needed to enjoy myself but the hotel facilities definitely did not contribute to the experience and I would not stay here again. When you pay so much per night, you should at least get folded towels at the pool and not have to chase staff down just to get clean forks at dinner.

Great staff, helpful and friendly. The hotel is clean, well organized. The food was excellent. We had a wonderful time. The only thing that has nothing to do with the hotel is the heat. Don’t come in June, July…. It is so hot, the sea is boiling hot so you can only stay in the hotel. Lucky it is so good

The food and service were exceptional. The staff was amazing and the children were occupied in the play room and pool all the time. The pool had a saxophone artist who played both up beat music and relaxing music. The location is great and is the last hotel on the hotels ***** and a waking distance from a private beach. The hotel also has a 2 more restaurants which are great. The rooms are great with great view to the Dead Sea and have amazing sunrise view.

Check-in time is too late It's complicated and people don't line up It was complicated The Dead Sea unfolds before your eyes It takes two hours by bus from Jerusalem If you get off at the stop, you can walk to the hotel. Breakfast is very nice I checked out and the shuttle bus picked me up to the stop. I was absurd

Hotel facilities are good, belonging to the general star hotel, there is a pack of dead sea mud in the room, there is no private beach but close to the beach, walking about ** sea public beach about 5 to 10 minutes, parking at the hotel entrance But not much, stop at the open space outside the hotel, including breakfast and dinner, satisfactory food quality

I had a very bad experience during my stay here.I loss some cash inside their premises.It was a lesson learned to me.To be mindful and secure my personal belongings all the time.The staff were not helpful and not polite or not friendly at all.None of them greeted you a simple ”Good morning compared to hotel that I stayed before.It was difficult to get a good sleep at night because the aircon was so noisy.Poor room maintenance.My first stay and very sure will be the last.

The environment and location of the hotel are very good, but the service is really bad! We arrived at the hotel around 1 pm, more than three o'clock to stay, queued for nearly two hours. The front desk service was poor. The Dead Sea floated at 5:30, and it was closed. It was equivalent to staying in the night, and it would also send flyers to the room. Let us check out at 11 o'clock. It was really uncomfortable. There are other hotels nearby, it is estimated that it is so cattle because of its location.

Best vacation ever! The food was very tasty and there were a lot of options. The pool and the room were very clean and there were great activities for children and adults. The play room for the kids was excellent. We had great time. Highly recommended.

Breakfast is not suitable for Chinese taste, but you can experience the Dead Sea style and local food in Israel. There are many types of buffets. I am not very suitable as a northerner. Hehe