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A very nice place to stay. The hotel is located near to the main road with easy access to the Lubuk Pakam town. The room was big and clean with friendly and helpful staff. Place is nearby Kuala Namu Airport with free hotel shuttle. May use Grab services to move around.

A new hotel in 5 min drive from Kualanamu airport, pool with soft water, clean and safe for eyes w/o protection, nice park with the Chinese calendar style. Duplex cottages line and selfie’s alley are the most stylish

Once again the photos are misleading! Questionable hygiene: yes the team sweeps and wipes but is it cleaned? No ventilation during cleaning with musty smell and cigarettes impregnated in the bedding! Located between a mosque and a railway and constant valets of planes (the nearby airport: can be an advantage in saving time.) Absence of kettle in the room Bathroom with a large useless bathtub and spartan shower obviously smells of reflux bungs. Non-English speaking staff. Overall bad experience

Very close and convenient to the airport. Rather than waiting for the free shuttle, we downloaded the Grab app for a fast pickup and ride. The hotel staff were very helpful via WhatsApp in advance of our stay and we appreciated their excellent communication skills in English while we were there. The breakfast was fun and impressive in a beautiful big dining room with lots of fresh food options and jazz music for ambiance. Room was very clean and spacious--we asked for an extra bed so three adults could stay in our room and they actually set it up with two extra beds! Would definitely stay here again going in or out of Medan. There is an ATM in the lobby, very helpful given the challenges of finding money exchangers. Note, the hotel's name has changed--it is now D'Prima Hotel Kualanamu, not Prime Plaza.

Rooms/beds ok and clean for Indonesian standards. However, staff do not speak English, which I cannot understand for a hotel so close to the airport. Check-in took very long - even for the Indonesian guests in front of me. No explanation about the rooms, which story I have to go etc. You are let alone. Further, they scam with the airport shuttle service. It used to be free before Corona, now you have to pay 50k, but BE AWARE, they charge this per booking and not per group. I was with a group with two separate bookings and they charged us 100k, which is ridiculously much for this 10min ride. But still one car. Better book a Grab! Cheaper and no scam.

Pros: The location is great, there are a few cafes and restaurants and an indomaret nearby, and it's close to the airport. Also the staff is very helpful. The room is well laid out for the size. The wifi is good. Con: It wasn't really clean. The faucet in the bathroom was heavily calcified. I accidentally lifted the bed sheet and there were hairs on the mattress that weren't mine. Walls are very thin, bring earplugs as people come and go at all hours of the day. Coat hooks would be nice too as there is hardly any space to put things down. I can't imagine two people with large suitcases staying there. Breakfast is a joke - toast, butter and chocolate sprinkles. You can then leave that as it is.

Cleanliness is maintained, it's been 5-6 years if you want to fly, stay here, keep it up👍🏻

Pros: close to airport free airport shuttle at certain times Large room with comfortable bed, seating, large fridge freezer, tea and coffee making facilities, air conditioning A few cafes and a small supermarket within walking distance Cons: Staff speak very little English Fitness room large and well equipped with low quality cardio equipment and weights but had to ask member of staff to switch on electricity. Also there is no air conditioning despite there being an air conditioning remote in there. Opened all the windows but it was like working out in a sauna, virtually impossible. Plus no towels or water so all the machines I used were covered in sweat. Pointless having a gym if you can’t actually use it. Plus it took some time to find as most of the staff couldn’t tell me where it was. We couldn’t take advantage of the airport shuttle as the times are limited. No shuttle after 09.00 until 12.00. We asked if the staff could order a taxi for us and they told us to use the Grab app. Taxi cost 65k. Hardly any toilet paper in room so had to ask for more which the staff didn’t understand It’s a bit of a shame as with a few tweaks and staff training this could be a great hotel

I stay one night in this new and very clean airport hotel. This hotel is located inside the airport terminal (land side) just one floor above arrival hall. Rather than staying nearby hotel that you need transportation to airport to catch early morning flight, this hotel give you a lot of convinience during the short stay. Plenty of eating place from fast food to restaurant with Indonesia cuisine. You can also hangout at Starbucks at departure hall. The lobby is huge and have place to sit and relax. The rooms are large and well litted. The bathroom with rain shower and strong water power is a plus. Inside the room there is free drinking water and free coffee and tea facility. No room safe inside the room. Huge LCD television is a plus too. The room floor is covered with wood and feel very comfortable to walk inside the room. Super clean and the staffs are courteous. They do provide breakfast as an option. Certainly this is the best airport hotel and should give a try if it happens that you arrive to late or have to depart in early morning. One negative side is the flight announcer is hearable in certain rooms especially rooms that have prefix of “2xx”.