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Don’t be fooled by the relatively new look of this place. It’s cheap and nasty. To the point where they don’t even put quilt covers on the quilts. Gross. Furthermore the place just stinks. Literally. Its main feature is that it has a hot spring in the middle of the complex. This is a design flaw as the hot spring smells of sulphur (rotten egg) and it goes through everything, including the bedding and pillows. It was disgusting. If this wasn’t bad enough, the night we stayed there, there was a function on that played nonstop music that went through the entire complex at ridiculous levels. Sitting in our rooms we had to talk over the music it was that loud. This went until 12:30am and stated again at 6am!! Hands down the worst experience I’ve had at a hotel. Below is complaint I wrote to the hotel. Their response was a no to the refund and did not even apologise. Hello I’d like to express how disappointed we were with our stay at your hotel and request a refund for last night’s accommodation. Allowing the music to be consistently so loud from when we arrived around 6pm and to continue until 12:30am and then to begin again at 6am is appalling customer service and showed zero consideration for your guests who did not attend the function. We were unable to sleep or escape the constant racket. Furthermore we were unable to have breakfast which was included in our price. At the very least we should have been advised of the function and given a choice to cancel our reservation. I feel a refund is a more than reasonable request and I look forward to you actioning it accordingly.

Sangaaaaat recommended right. I will review About the condition of the room, same as in the photo, room with 1 bed and bathroom inside. Clean bathroom, live water. Wc sit. the bed was clean,the sheets were clean,and 2 quilts were given because it was really cold here. For the toiletries, you can ask the Guard. it is very convenient because it is far from the noise,quieter than other places. Most important point, the guard/owner of the inn is very friendly and very good, talking connected as if I have known for a long time hahaha, always healthy yaaa bik. The night guard is also friendly. the room can also be used as a photo spot. There is parking for cars and motorcycles as well. free hot spring tickets too.the luxury of a cheap price is already the same as the hot spring.

Pelayanannya bagusss bangeet 💞

I used it on my second Blastagi trip. It was located in a scenic location, the food was delicious, and it was crowded with many tourists. One thing that bothered me was that there was no remote control in the room as the air conditioning was throughout the building. I had to cancel due to a sudden change in my plans for the next day, but I would like to use the service again if I have the opportunity. (Thank you very much for driving me to my destination the next day.)

The hotel should just be downgraded to a 2 star hotel. It's so bad in every aspect that I didn't know where to start. It's a disappointment. We booked 5 rooms, and out of 5, 4 rooms had issues. 1 room has mouldy smell so bad that from the outside of the room we can already smell. The other 3 have cockroach issues, there is a dead cockroach lying on top of the bed. We inform the receptionist regarding this issue and none of them apologize for this, they only put air freshener in the room. But then, even after housekeeping, the cockroach is still lying on top of the bed. Wasting of my time to go for another complaint if there is no job done. This should not happen in a 4 star hotel. Then, the shower is broken, we need to modify ourselves so that we can shower. They only provide 1 pillow. There are other 3 star hotels that provide 2 pillows without request. One of the bedsheets is torn. I do not recommend this hotel to anyone. Wifi is not available in the room. Limited connectivity. I paid extra money to change from a 3 star hotel to this hotel, and its not worth it at all. I paid extra for worst service.

We came to Sapo Karo coincidentally, spent only one night at the hotel but can only highly recommend to stay there. The rooms are simple but we found ours clean, quiet and with a hot shower. What made our stay extraordinary was Edwin, the care taker of the hotel and aside from that our guide to Mt Sibayak in the morning. It was really extraordinary how much time he took to show us around: first to Mt Sibayak and the hot springs, then the northern shore of Lake Toba and afterwards even back to get our flight in Medan in the evening. During our time in Indonesia we hardly found a more friendly, authentic and caring guide who we dont even met as a guide but as an inspiring and beautiful human being with the best conversations and a lovely sense of humor. Thank you Edwin, it was a pleasure for us and we will be back at Sapo Karo when we are hopefully visiting Sumatra again soon! Linda and Patrick