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Stayed here recently and had a lovely experience. Greeted by David, who was very pleasant, polite and cheerful gentleman. Went straight to the bar, where we were then greeted by Jim, James on a Sunday, and had exactly the same as David. These two made our stay perfect. I asked my partner to get married on our stay, and both David and Jim showed as much excitement as we did. It may not be everybody's place to stay, it's not Michelin starred or a 5 star hotel, but the staff in our case made it just feel like one.

Came to a family party close by so this hotel was very convenient - in walking distance. Reading some of the reviews I was a little worried what Hillcrest would be like but honestly I would stay here again. The reception area was clean and tidy as was the bar and restaurant. Check in was efficient and all staff and other guests very friendly. Rooms were clean and tidy with a good selection of towels, toiletries and a Nespresso coffee machine. Beds were comfortable and the hotel and surrounding area quiet to allow for a good night’s sleep. For a couple of nights for a visit to the area I would stay here again

Stayed in the travelodge with my husband. The receptionist Jan was lovely and friendly. A good knowledge of the area. Told us place's to visit. When going to Liverpool. Rooms where spotless bed very comfy. Only downfall was no air con .but there was a fan I the room .

Excellent value. Room was very clean, staff were pleasant upon arrival and later in the evening when we called for a drink. Breakfast was brilliant, lots of choice and nicely cooked.

Beautiful hotel

Stayed at this hotel for a night. The location is nice up on the hill and surrounded by greenery. Service was excellent at the front desk and the restaurant. I like the breakfast a lot with food served at the right temperature. Variety is adequate. It is however a different story inside the rooms. One room has the floor lamp not working at all and curtains hanging without the hooks. The shower head was dripping in another room. Dust was all around the outlets of the air-conditioning unit and inside the lamp shades. The shower is so poorly designed that one cannot keep the bathroom floor dry at all after taking a shower. The rotten wood at the bottom of the bathroom door should give some hints. There are not many hotel choices in Runcorn. If the cleanliness can be improved this would be a very nice hotel.

Stayed here for my sister’s and brother-in-law’s wedding for two nights. The ceremony was at the hotel so we decided to stay at the hotel the night before and on the night of the wedding. The hotel itself was great and the staff members we encountered were all very friendly and helpful. Our room was clean and had everything we needed including a bath. The room was very quiet and although, very hot with no air conditioning, we did manage to cook the room down with the fans provided in the room. The wedding provision was great and the venue was perfect from the ceremony to wedding breakfast and evening disco with buffet. The downside was the bar and restaurant which is nowhere near big enough for the hotel and number of room. Those of us staying over the night before decided to eat together in the restaurant. Not enough seating to be sat together and the food took AGES to arrive, with food ordered in the same order arriving at different times with over ten minutes between first meal arriving and the second. All very badly organised but front of house staff were brilliant and did the best they could. This put us off going down for breakfast both mornings, but some of the people in the wedding party did go for breakfast and said it wasn’t up to much.

There needs to be more food choice. Maintence IE change or repairs to doors or radiators should not be carried whilst guests are relaxing, working or having a late sleep in. On 2 occasions maintence staff worked for several hours ruining my stay. Very very noisey.

We stayed here for a night after our flight into Liverpool airport, at the end of our holiday. The hotel is located over the road from the terminal building and alongside the long term airport parking. We were tired and just wanted somewhere to have a good rest before driving home. We enjoyed sitting in the bar lounge, and shared a great quality pizza here. Our room was comfortable and had an airport view. We had a good night’s sleep and felt refreshed the next morning. The hotel also offers a free buffet breakfast. We found this to be a little chaotic, but it was still a nice bonus to have. Overall, we recommend this hotel and will return when we next use this airport.