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I stayed at Lilleshall hall hotel last week for a Christmas work event, the night itself was wonderful and a lot of effort had gone into making it festive, the Christmas Dinner was great and the room was decorated well, could not fault the evening…. However my stay at the hotel and our guest room was not to the same standards. There was no signal in the area and the wi-fi was not working, the reception couldn’t help, they said everyone is having issues with it although the receptionist was sat using her mobile. I noticed there was no hairdryer in the room and I asked for one I was told that there should be one in every room and someone would bring me one… 90mins later, still no hairdryer. I went down to reception again to be greeted with a new receptionist who told me she couldn’t do anything about it, I got annoyed as I was told I was going to be brought one so she agreed (eventually) to get one to me, it arrived 20mins later. The room for 2 guests only had a bath mat and two small towels to shower with not even a hand towel, not useful when the sink being a rounded bowl couldn’t handle the tap being on more than a dribble as it washed up and spilled all over the floor. Morning after our do, we headed down to breakfast just after 9.15 which was served until 10 to empty trays and was told to help ourselves to very little, there was no sausage, tomato or mushrooms they had ran out. The server told us they wasn’t told of the numbers staying and didn’t have enough. Such a shame as the place overall is beautiful and the night time party was great but customer service not a very strong point and staff are less than helpful, even when I expressed my concerns via email I was given a uninterested response. Definitely would go back for a night out but stay at the premier in down the road.

We were there for a two night stay for a reunion with a celebration dinner. The room was acceptable but at the end of a series of small dark right angled corridors. The most obvious anomaly on arrival was having to plug the kettle in on a wall socket on the opposite side of the room to the tea service. The room was cold but fortunately had an electric heater that smelt of dust once it was switched on. It needed a good service. The hotel felt as though it needed a really good clean and spruce with dust noticeable in various places. The celebration dinner was a major disappointment with the distinct feeling it was knocked up from bits from the local supermarket and not properly thought out. Wine was on offer at over £20 a bottle with no allowance for the fact we were a large party paying a substantial amount. We would I am sure have bought a few more had they made a point of offering a discount on the bar. The breakfast was acceptable but there was a sense that with some one serving which is unusual in this day and age, that perhaps one should not perhaps have more than one piece of bacon, sausage, egg and a small portion of beans in case you ate too much.. Overall an experience not to be repeated.

Decent location for one night stopover. Staff were friendly and efficient. Room pretty basic but all okay for what we paid. Downfall was the noise early morning, being woken to trucks beeping and reversing at 7am on a Sunday isn't my idea of a good night's sleep (which is all we really needed, this was the followed by trolleys clanking and banging, so think this is a real downfall to what should have been a nice little stopover. I advised the receptionist and she said it was the deliveries....which I understand are needed ....but not 7am on Sunday surely and if so some more thought for those sleeping. Sadly this affected my overall rating as really you pay to have a good sleep but I didn't get that.

Very good quality and cheap, the room is large and the facilities are complete. Clothes can also be ironed.

Great location just off the M54, easy to find and excellent free parking for guests. The hotel is modern and pleasant and the staff are really friendly and helpful. Our room was lovely with a king size bed, large tv, coffee machine and mini fridge, plenty of phone charging sockets and something I miss in a lot in hotels these days; a small dressing table area. The bathroom was spacious with a large walk in shower. We only stayed one night but wish it had been longer. The breakfast area was large and spacious with a great selection of cereals, pastries, fruit, yogurt, cheese and cold meets along with a wonderful selection for a cooked breakfast. I'm just sorry that we didn't have time to use the spa facilities which looked excellent. I can't recommend the hotel enough!

The hotel staff were very friendly, but the quality of the room was dated. There was hair in my plug hole and the towels were dirty but only noticed once I had come out of the shower so had to use a hand towel instead! Only stayed one night as was at a conference but stayed here before and this was my second experience of being less than impressed. The corridor also smelt of smoke which was not very nice. Bed was ok, not the best nights sleep… I think next time I will stay somewhere else

Having read some recent negative reviews I was not expecting much but from my scores it was first class. Good easy to get to place and just a short walk to the main town, we arrived early but were able to check in - very friendly reception staff and gave us all the information we needed. All areas from reception to bar and corridors were well presented and clean and modern look, the room on ground floor was a good size with all facilities required [ nice touch Steph the house keeper left a lovely note ] We had a window which opened and nice green space looking towards a park. very quiet room. Leisure facilities were first class and not over busy (you did have to book the pool but not an issue}. Service at the bar was quick and staff very friendly and attentive. Breakfast was very good with good selection of hot and cold food. One stand out point was the hotel was well staffed which helped make for a first class experience.

Good standard large rooms