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All five of us had our own room, all situated together in the main house and one had a room with a shower which was located just outside. Breakfast choice was good and we also had our evening meal there each night. The menu for the evening meal did not change but there were 2 vegetarian options and what looked like a good selection otherwise. There were two main lounges and a small, well stocked bar. Also a garden with seating. The hotel was a short-ish walk from town and a bus stop was just opposite. A good choice for a stay in Norwich.

I have to say that it wasn’t a pleasant stay at all. Firstly my understanding was that I’d booked a ground floor appartment with a bath but instead I was on the first floor with no bath. Contacted someone my first evening with regard to this and they stated they’d look into the bookings the next day and get back to me, I didn’t hear anything back. My first morning I was awoken at 6am by the fire alarm, I went outside as you would and there was no one to be seen anywhere, the fire alarm persisted for an hour. That evening I was then cooking and using the oven which produced a minimal amount of smoke as ovens do if not been used for a while or not spotless, I tried to put the extractor fan on but this didn’t work, subsequently I then apparently set the alarm off as a result. I went outside again and there were people this time but only people staying in the apartments. Luckily a gentleman knew what to do to turn the alarm off (someone else staying in the apartments) and he said the fire alarm goes off all the time! After flushing the toilet there was just a contact gush of water as it wasn’t recognising when the cistern was full so had to tie up the chain in a certain way to prevent this from flowing all night. There wasn’t a single shelf in the bathroom so had to put everything, toothbrush, toiletries etc on the floor. The fridge door was faulty so didn’t close properly. Tried to open the bigger window but it felt like the whole pane of glass was going to fall out. I was booked in to stay for 3 nights but for all the reasons listed left early and didn’t stay the third night.

Clean, comfortable and compact accommodation with all the basics. Very convenient if you want to visit the university, a little less so if you want to visit the city centre, although there are regular bus services. Supermarket and coffee shop close by, pleasant surroundings. Have stayed a few times and would do so again.

We booked a night in the riverside guest house. The room cost us £70 including a parking permit. When entering the room it smelt damp and was overpowering we thought this was just a case of opening the windows, which we did and went out for the night, when we arrived back the smell was stronger. In the room we were advised that if there were any issues with our stay to email them directly to the hotel, which we did, I informed them that we had to sleep with the windows open due to there been no ventilation and an overpowering smell. To which they replied below. Baring in mind the conditions they mention towards the end was that I had mentioned that I had asthma and was pregnant and struggled to sleep in the room as it was. And according to them I should have made them aware of my ‘condition’ and they would have given us an alternative or cancelled. At ”Riverside” we have 4 buildings and 9 different types of rooms for the variety of guests with different needs and budget. When we received this booking on the 2 March 2022, I was asking myself: who are these people, making the reservation so far in advance and selecting our cheapest (our worst) room? All the better rooms were available, and at that time the prices were very low, for a few quid you could have Standard or even Superior room... General info: ...”Please make sure the type of bed(s) and size of the room(s) you booked suit your needs. Note, there are Small (Economy), Standard and Superior sizes of the rooms. If Small room is selected, please expect it to be smaller than Standard room, one side of the bed against the wall and no view from the window. When the cheapest room is selected, one should ask: ”What kind of people book these rooms and in this area? We didn't receive any information about you or your condition in the section ”Important info about the guest” or ”Special requests” and knew nothing about your sensitivity (nobody else complained about the smell) If you'd mention your condition on your booking, then we'd advise you to upgrade your room or cancel it altogether. Kind regards, Kasey, manager

Where do we start , got married here in august and to say how well it was organised is an understatement, From start to finish the whole day was incredible, food, room, how it was decorated was amazing , would highly recommend if you are thinking of getting married, big shout out to Josephine for organising the day and to Steve the toastmaster for sorting out the day as we went on , thanks sgain

I stayed here when I was on a business trip in Norwich. The environment is great. It's just a manor hotel. The facilities are too old. The floor is creaky. The facilities in the room are very old. The third and fourth tier hotels in China are better than this. If you are a pretentious person, forget it. The environment is still very good. The air is very fresh. The breakfast is also OK. Anyway, it's just an ordinary British meal.

Really enjoyed our relaxing spa break break. Spa was available from 6am till 10pm with no pre booking which was superb. Building was clean, the young receptionist was ever so smiley and helpful. Breakfast was delicious and the lounge bar was great. Garden area were beautiful, golf course was nice. Highly to