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We have used this hotel several times over the past few years and it has been excellent. However, with a change of name (adding LUZE after hotel) comes other changes. Rooms still very clean but the restaurant quality has dropped massively. Albeit an unusual concept of a buffet kitchen i.e. pick your food from a selection of cooked foods or select raw meat, poultry or fish and have it cooked to your liking, this used to be a brilliant concept that worked well. Pick your favourite foods, have them cooked and then select your choice of accompaniments. Even at a relatively high menu price of €21 per person it would have still represented fair value for money. But not now! Sadly, if our experience last night is anything to go by, the quality of the meats etc was poor and almost all of the selection of hot accompaniments and other available dishes were served up at tepid temperatures at best. When I mentioned this to the manager he said he was sorry but did not offer a reason as to why the dishes were cold and did not make any offer to reheat anything. Quite frankly he was much more interested in pandering to a visiting football team in another area of the restaurant. As there is no other restaurant within several miles from this place, I would seriously avoid it.

Todo perfecto 👌

The hotel is very comfortable and very comfortable and very comfortable. In short, everything has been very good.

Nos gustó todo,cama cómoda,baño amplio+gel de ducha/manos ”NO” hay secador de pelo,excelente limpieza,dispone de ascensor. Fuimos para un concierto de Izal en el Navarra Arena del 04/06/22 al 05/06/22 una noche,nos costó la habitación 46€ solo alojamiento,muy buena calidad/precio. Tienen una máquina dispensadora de agua+refrescos+gominolas+algún snack salado y otra de cafés muy útil cuando se te antoja algo. A escasos 2 min del alojamiento hay una parada de bus q te lleva al centro de Pamplona (bus nocturno el fin de semana hasta las 5:00 de la mañana,pasa cada hora) Tiene zona para aparcar gratis al lado porque está en un polígono.

The room is small and the bedding is not very good. There are too few breakfast varieties, not even eggs. At the entrance of the hotel is a big supermarket, it is convenient to buy things. The location is close to the exit of the highway, which is somewhat biased, but it is very convenient to drive by yourself.

Stayed at the Exe for nine consecutive nights and can recommend this hotel to anyone searching for a reasonably priced yet well appointed accommodations in Pamplona. Quiet, clean, modern, convenient are some of the adjectives we can use for the Exe. Other reviews mentioned noise, yet we stayed none nights in a row without any problems with excess noise. Other reviews mention pricing, but we've stayed in several other hotels in Pamplona and will attest that at this price level the Exe is fairly priced and a bargain for the quality of the room! (I would challenge any Pamplona hotel to be ”quiet” or ”inexpensive” during San Fermin!).

Very nice hotel, rooms are cool and tidy, with a comfortable big beds. Delicious food at the restaurant. The only what made our stay little bit uncomfortable is girl from restaurant at the breakfast, very grumpy

I stayed in a double room in the albergue side of the establishment and I'm quite satisfied. Room 403 was perfect for my needs and boasted its own bathroom. The bed was quite comfortable and the wifi worked well, even in the basement. The albergue is directly on the Camino and within walking distance of the supermarket. I didn't eat at the restaurant, but the bar offers inexpensive food and drink. A perfect place to stay for pilgrims!

I made a booking for the San Fermin festival through their website for 3 rooms (we are a group of friends going together). One main reason we chose this hotel is because they only required a credit card in case of no-show, and the reservation said payment would be collected at the time of check in (July 7). Well, weeks after the reservation, without warning, they charged my bank account nearly $2000 US and said that's their policy for the festival (but nothing was indicated on their website). In fact, this is what my confirmation email says: CREDIT CARD DETAILS Your credit card won't be charged this amount (payment is to be made directly at the hotel on the day of arrival), unless you have booked a non-refundable rate or if stated otherwise in your rate's terms and conditions. In the event of a no-show, you will be charged a certain amount depending on your selected rate's cancellation policy. They refused to honor the terms of the reservation and caused my account to go into insufficient funds. Luckily, we were able to cancel and book at a different hotel. Horrible bad impression to leave on a guest. I get that you're expecting a full house but you cant change the terms that were agreed upon just because you feel like it.