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We are just back from 5 nights at the sol arona and we had a fabulous time. Myself my mum and my daughter who is 3 were travelling. The entertainment team made the trip extra fun with activities all day and night. They were all so approachable and great with my wee girl. We had loads of fun and they have the daily activities all year long. The food was also brilliant. This is the second time we have stayed here and will definitely be back!

Having been coming to this resort for the best part of 30 years we returned again this year with our young family. This resort never disappoints; it’s always clean, tidy, quiet with very friendly and helpful staff. Particularly Marianne on reception who always greets you by name and with a smile and Viktor the lifeguard. We had our 1 year old son with us and Viktor was so good with him- he always helped us get beds with shade and made the time around the pool really enjoyable. Unfortunately during our stay our son was ill and we had to take him to hospital- the next day we received a call from reception checking in on him and making sure he was ok. This was a really nice touch and shows the staff like to get to know their guests. Our son made a full recovery and enjoyed the rest of his holiday with his brother and sister. If you are looking for a quiet, friendly, family resort look no further. Nothing is too much trouble for the team at Beverly Hills Heights. The apartments are in good order (including super fast Wi-Fi) ours had recently been refurbed and had a beautiful sea view which is well worth requesting. Thanks again to everyone at BHH.

Just spent 10days here for birthday, 1st impressions it's clean, but very dated and in need of modernisation. Check in was quick and staff very friendly and helpful. Room tired and beds were very hard, but on mentioning it to rep I was given mattress toppers straight away. Rooms cleaned regular. Food was not bad and refreshed regular as opposed to sitting there all night, choice was limited but enough get by, it's after all apartments so many cater themselves hence dining room small.. we found food to be pleasant. No entertainment or games room, is a pool table near pool in the dark, and a reading room that's never used and could be a great game room. Reception area isn't welcoming or comfy or appropriate for sitting, just quirky, would be lovely area to sit and relax or read with z drink if had nice sofas etc, wS bit chilly sit near bar, hence was rarely used.. Extra charges apply in your stay like pool side lounger mattresses or umbrella, and although offer WiFi it's only at bar area so if don't have data you need to purchase.. safe isn't in room but on ground floor area, didn't want to be going up and down stairs so didn't use, I like in the room.. Hotel is good location with bus station and supermarket and not far to front,, Add up pros and cons it's a good hotel for price

It's tiring to go upstairs. The bed is not comfortable. There was no hot water in the bathroom for two consecutive nights. The location is good. The hygiene level is also good for this price. The sound insulation is too poor. If you have a budget, you should choose a hotel.

On arrival check in was quick and easy the lady on reception gave us a map and pointed out where our room was. We chose to go self catering because of reading the reviews when choosing this place. Rooms were clean but small, kitchenette was small and not much room to move but was okay for what you need. Complex is also clean and plenty of sun loungers. Not sure about the entertainment but on the night we went the entertainment that was advertised was not on so we went out somewhere else after that. Staff that we spoke to or passed (cleaners) were friendly and always said hello. You also get clean towels every day which we were not expecting and also clean the rooms daily. We stayed in room 105 and is very close to the gym and supermarket both small places. The History trip was amazing but only on on a Saturday evening. Siam park is also a good place to go but very busy. The hotel puts on a bus to take you at 10.30 and picks you up at 16.30 so if you want to go at different time you have to make your own way there. Overall we had a good time but would go to a different hotel next time as you have to walk or get a taxi as not much around, we chose this place because of Siam Park being close by.

If you are groups, this hotel isn't for you We have been coming to Whala (formerly Mar Ola Portosin) for 5 years and this visit was our 4th this year, due to return for our 5th visit in December! Over the years we have built a great relationship with the staff and made lots of friends with returning guest like ourselves. Since changing over to Whala we have noticed various changes, some good some bad. It was my husbands birthday whilst on our recent stay and I had emailed in advance to see if they could perhaps put something complimentary in our room, a note was made on the system but sadly on the day the guy on reception explained he had spoke to management and there was nothing they could do. This was quite disappointing especially as at other hotels you see guests given complimentary stuff for birthdays/engagements/anniversary's. Bear in mind this was our 4th visit THIS year, Little gestures go a long way. When it was Mar ola they had a loyalty scheme which was very rewarding especially for the regular returning guests. I can not fault Wilma on reception, we have a great relationship with him and has always made us feel welcome, same with Jose. Unfortunately he only returned from his holidays on the day we were leaving. I think I speak for a lot of guests, that Lucy and Tom on the pool bar make their holiday and if it wasn't for them I don't as many guests would return. Happy hour was stopped which again I believe this brought guests together, maybe they should try reinstate a daily promotion or offer at the bar, switching the drinks daily to try and bring the fun back to the bar. The biggest issue we see now is young groups. This hotel used to be a strictly no group hotel. It has always been a very family friendly, couples and older guests orientated hotel. There were a young group of 6 lads and they decided to start play fighting, dunking, splashing each other. The lifeguard watched them, but did not tell them to stop, yet if you have a ball or inflatable you get told off! My 5 year old daughter had to get out of the pool due to the constant splashing near her and I was very disappointed nothing was done about this! It's a shame Daniel no longer works here as the lifeguard, he was brilliant for the pool and took no messing. The noise from certain rooms were ridiculous, shouting from balcony to balcony, rolling in at 4am and proceeding to talk loud on their balconies. Its frustrating that such a small minority ruin it for others! A group of girls next to us left their Chinese takeaway on their balcony for 3 days, massive food spillages outside their front door, door bell ringing at early hours. Luckily they did receive a final warning, we felt really sorry for the guy on reception that night he looked like he had had enough. They were dealt with accordingly but still doesn't help being kept awake early hours and puts a dampener on your holiday. If you do struggle with similar situations from loud guests, make sure you tell re