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Where do I start with this hotel, myself and my husband booked 7 nights for our anniversary, we were not expecting too much but were still massively disappointed. The hotel has potential to be a really lovely place with amazing views. Unfortunately, our view from our room was a mountain wall with graffiti on. We arrived at reception and whilst waiting to be booked in a guest was there complaining they had mice in their room (AGAIN!!), as you can imagine this wasn't a great first impression. The food was poor quality with little choice, the grill area was far too small for the size of the hotel, the atmosphere was non existent, no music around the pool, and staff were miserable and rude; in fact, a guest decided to play their own music around the pool and was told off by the staff despite it being quiet. I had read previous reviews that hotel staff are rude and I thought well the guests must be rude to them first but trust me, this was not the case here. They are just rude and miserable. The entertainment staff were terrible and only interacted with the Spanish speaking guests. Getting around the hotel is incredibly difficult as there are so many steps so anyone with mobility issues should definitely avoid. Fortunately, this isn't our situation, however, we still struggled with the sheer volume of steps. We spoke to people who did have limited mobility and they had been put on 6th floor even though they had paid and requested to be on the ground floor. Our room was only cleaned once throughout our entire stay and we had to ask for fresh towels, the bathroom was not cleaned at all. We also had glass on the floor upon arrival, presumably from previous guests that had not been cleaned properly. The hotel apparently used to be two hotels that they have recently merged into one, which makes sense as it is very disjointed, it took us 20 minutes to find our room as its so big and poorly signed, with no help from staff. This hotel is supposed to be a 4 star however, I am utterly perplexed as to how this has been rated so highly. Definitely would not come back, very disappointed.

Lovely hotel, spacious room and bathroom with a private balcony. The buffet breakfast and dinner were delightful with superb choice and excellent quality. All the staff were very friendly and helpful. Nothing was too much trouble. The free shuttle bus to Maspalomas was a real bonus. We played several games of golf but there were lots of other activities available.

I've stayed here many times - last time in september 2022. The staff at the reception are so lovely, and always give me a warm welcome and are otherwise very helpful. Early check-in, late check-out, room allocation, cant fault it - its usually no problem (depending on capasity of course). Stayed 2 nights this time, shortly after going to my room i got a lovely surprise delivered to the room. It was very much appreciated! Breakfast is wonderful, with everything you could desire. Staff there and in the pool bar was nice and helpful (minus one time at the pool bar, waited and did not get served). Im coming back in July this year, and cant wait!

Okay here goes ….Just back from Eden (post Servitor takeover) And the following is my opinion. Been a regular here for 20 years and almost every year we have seen improvement after improvement in the amenities and standards (Always said the Eden should be 4 star) However Servitor and TUI have combined to change my view Food No theme nights so it is quite repetitive (still fair choice) They must have over ordered the peppercorn sauce as it was out every lunch and dinner,One night they had roast beef and spouts but no potatoes of any description (except chips) Also very little food labels so guests had to ask the kitchen staff repeatedly what was the dishes who some of the kitchen staff didn’t even know ( or understand the question) On one occasion someone asked what is that? Only for a member of the bar staff had to stick a ladel into the pot before they could answer the question .We ended up eating out a few nights and that I can tell you is the first time we have done so staying at the Eden. We ask the TUI rep about the food labels who promised to investigate but was a waste of time as TUi rep failed get back to us Staff Miguel at breakfast was very welcoming as usual and is a credit to his dad and the hotel However quite clearly Katie looked like she didn’t want to be there and had no interest or interaction with the guests amd even roped the entertainer guy into some dining room chores at lunch time! this was more evident when Miguel was on rest day when Katie just watched the other girl ( no mame badge ) do all the grafting. Michel was also great with the guests but doesn’t seem to put in the hours like he used to (good for him) But in his absence the standards slip massively (tables from previous diners/ drinkers left uncleared ect) its not clear if anyone in charge in his absence? The two young lads hadnt a clue on how to make up drinks and insisted we take plastic cups (self service) into dinning area for evening meal..I pointed out I wanted glass and one of the lads then pushed the plastic cups towards me ( I eventually won that battle) This was also reported to Tui rep who again promised to investigate and to provide feedback .TUI rep not interested (Never felt the need to go to a rep in my life before) Lifeguard reprimanded kids for taking crockery poolside ( quite rightly) but turns blind eye to Scandinavian folk taking beer glasses and wine glasses to poolside! Entertainer our 8th night we were asked if we had just arrived! Despite taking part in the quiz every night .Only show football on the screens when it was Scandinavian England teams involved .Got told to go to Europa Centre to watch Scotland Entertainment was okay but all the singing acts always seem to feel obligated to finish the axta with abba songs! Despite having an Abba night! even Chris Mooney .One can only have so much of Abba. Finding it hard to be critical as I find it sad to right anything negative about the Eden however in my opinion this H