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I had a great stay but dissapointed when I feel ripped off… I never write a review but felt I needed to make a comment… I accidentally booked the hotel for 1 person not 2. The hotel states the extra charge fee was 1500 Egyptian pounds but if you book 2 people online and through this website, it’s half that cost….. the excuse the front desk staff member used was that we had to seperate the beds. For a 5 star hotel, that wasn’t an impressive comment. Having come previously from the st Regis hotel, this hotel just lost my repeat purchase. This was more the principal of the matter. Now he also charged me accidentally 1500 usd abs then had to refund that amount - you would really think out of that mistake alone, the front desk attendant would have used initiative to say I’ll drop that fee.

The hotel is just beautiful. The location is strategic. The facilities are top notch. At the reception, the best is Mr. Oussama Selim, he is helpful and generous. He assured us of our reservation even before our arrival. A big thank you to Mr. Faramawy the room division and all the stuff Amira Essa and Abdallah Mohamed. Best hotel ever, and definitely coming back soon 👍 all love from Morocco 🇲🇦

The place here is my perfect vacation. I come here since I was 5 and now im 19. I can't think of any place to go better than here. The staff are very friendly and helpful. The food is great. The beach is super fun especially the activities we do. It's just the perfect place to go in the summer for an awesome and memorable vacation.

The rooms are acceptable but they have some problems such as the lack of facilities in the rooms and the blackout of the curtains is not good. Some light coming in from the curtains may cause you discomfort when sleeping. There's no WiFI in all rooms (I have never seen it in any hotel before). It wasn't a problem for me but it may be a big problem for some people. There was a problem in the bathroom of my room when I arrived but it was solved. The private beach of the hotel is very good and all the rooms are close to the beach and the view is good and this is the best thing in the hotel. The staff's who were working in reception were very good and friendly(only on reception), but there was some delay in responding to requests. There is also another negative aspect of the hotel and that it is very far away and there are no services near it such as pharmacies,restaurants or a supermarket , If you wanna go out, you need to order a car a long time before you leave due to the distance of the place and the security of the area. The security of the place is very bad with Uber or taxi drivers. The waiting period may reach more than an hour for the to make the drive enter there's no reason and i don't know why they making the cars waiting all this time (this is the worst thing in the hotel), caused me a lot of delay. It's very easy for the hotel to put a small bus or a golf car to service the guests and take them outside the hotel area or make it easy to access Uber and taxis It will be a good hotel for a short stay vacation, but not for a long stay. It needs some some attention and care, simple things but important and it come be a great hotel , such as but Wi-Fi in the rooms and they need to have a golf car very simple stuff but important