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Hotel Balmoral charges you in full on your first day and will not allow for any subsequent changes. I reserved for 10 days and was told by management that they would only issue a voucher credit to be used within the next 30 days. This policy should be stated upfront so people making reservations know all terms. Tourism business is down and they appear desperate for business but their policies prevent you from ever returning again. This establishment appears only willing to provide discounts and incentives solely to the hispanic community.

Undiscovered gem of a hotel near San Pedro. Pros: We were looking for a place on the lower end of the price spectrum that was a one night romantic getaway for two, that I could also use my free trip coins at toward the cost of the room. Preferably including breakfast and a swimming pool with jacuzzi 😉 Not much to ask! We booked one of the cheaper rooms on the ground floor. Before check in we took an Uber to San Pedro mall to do some essential shopping and see a movie. Then we checked in and I relaxed in the jacuzzi under the San José night sky while my husband enjoyed a full workout in the gym/weights room. TV with cable was great for my husband who enjoyed the football while I enjoyed the hot shower and relaxed in the bed afterwards. We had an amazingly comfortable sleep and a delicious breakfast in the morning of gallo pinto, fresh tropical fruits, freshly squeezed watermelon juice and hot coffee. A generous check out time of 12pm meant we had more than enough time to get our things together and leave when it suited. Cons: Not many cons at this price point and value. The guy at the desk was a bit weird when we asked him for a second glass for water as there was only one in the room but not a big deal. We also had to ask him for the TV remote. The towels were a bit small like a mini dress on me after my shower. But good quality (with a third extra towel for the jacuzzi) and high quality bed linen. It also is in a slightly rough looking neighborhood but this is not a problem if you travel to and from the hotel by Uber or use a hire car (which you can park privately inside the property). Overall impression: The other photos on trip.com and similar booking sites do not do this hotel justice - it looks far better in person. It has real character since it is a restored historic hotel from an era bygone, but that is why everything is such high quality from the bed linen to the floor tiles. Everything is also in good shape and freshly painted. There a little hidden nooks around the hotel that make it very charming. The breakfast area is lovely and the jacuzzi, pool and water slide were a real highlight. We WILL be back.

My coworker and I stayed here for three nights for a work trip. The property is lush and looks like you are transported a couple hundred years ago but resort is only 35 years old (from Marriott employee Fernando who gives tours of the property). There are two pools and a hot tub surrounded by so much lush vegetation. My initial room was 528 which is a handicap room but was quickly switched to 631 which has a walk-in shower with a glass door. The room had a modern feel with artwork of coffee beans. There was plenty of space at the desk as well as couch area. The breakfast was delicious and the servers were wonderful. Breakfast even starts at 6am, great for work trip. There is also a shuttle that runs on a schedule (see attached photo).

The hotel is located in the center of San Jose. Downstairs is a main pedestrian street. It is convenient to eat and go shopping. It may be because of the country's reasons. The hotel feels old and it feels a little unsafe to go out at night. The hotel is decorated in an old-fashioned style, and the hotel lobby is on the second floor, very retro style. The breakfast is relatively rich, but after two days of eating, I feel that there is nothing to eat. It may be that the Chinese stomach is not used to it. Fruit, juice, coffee, a lot of milk, this is great. The bathroom in the hotel has only a shower head, which is very inconvenient. In addition, the drinking water is installed by the hotel itself, and it is always not safe to drink.

We stayed only one night here since we left for La Fortuna right away next morning. For the price, I thought it was a solid stay. The room/shared bathroom was clean and the front desk was friendly. The main pro was how affordable this place was. Wasn't looking for anything fancy, just a place to rest my head.

Breakfast is OK, you can choose local food / American or fruit breakfast; the bath facilities in the room are not good, the bath pool is slow; the service is not enough, the bottled water that is welcome to stay is also not available, it needs to be charged, each bottle 3.5 US dollars seems.