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Hotel Balmoral charges you in full on your first day and will not allow for any subsequent changes. I reserved for 10 days and was told by management that they would only issue a voucher credit to be used within the next 30 days. This policy should be stated upfront so people making reservations know all terms. Tourism business is down and they appear desperate for business but their policies prevent you from ever returning again. This establishment appears only willing to provide discounts and incentives solely to the hispanic community.

There is nothing to say about the environment. You can play golf on the prairie 🏌️♀️, and you can graze cattle freely. Standing on the balcony on the fifth floor, the breeze blows your face, and you feel comfortable physically and mentally; the breakfast is rich, and all kinds of meals can match your demands; There is no welcome bottled water, etc. This part can be improved in the future.

Since the moment you arrive, you are welcomed. All staff are very helpful and respectful. They have a lot of services and resources. As far as the rooms, they are very clean. Bathrooms are spacious. The mattresses are comfortable but the pillows not so much. The hotel has a few restaurants which is convenient.

Very good hotel, high cost performance, convenient transportation, supermarkets and McDonald's, the hotel restaurant level is good, the price is relatively good.

Our family had a 2 bed 1 bath apartment style unit, and it was a great amount of space. We were there for about a week and felt very homey. The breakfast every morning was absolutely fantastic, and the freshly made omelettes were delicious. Its location is fantastic as a lot of tour companies can pick up from there and a lot of fast food options nearby. The park nearby is very active, and the National soccer stadium is very close by, too. The staff is absolutely wonderful as well Sergio was amazing, as I had left something very dear to me behind on my last day, and he assured me that it would be reached back home to me and followed through with his promise. Tamara was an amazing help as well. She helped me book a couple of tours and recommended gorgeous sites to see! Overall 100/10 experience at Suites Cristina and I will definitely be staying there next time.

This place was good value for the money. We spent our last night in Costa Rica here. We stayed in the King sized room and there were also two single beds. It was very spacious and clean with lots of windows. Good wifi and comfortable bed. Many of the guests were young travellers so it resembles a hostel. The young women on the desk were pleasant. The walls are thin and we could hear every word our neighbours said but it quieted down around 11 pm. I would recommend this place.

Undiscovered gem of a hotel near San Pedro. Pros: We were looking for a place on the lower end of the price spectrum that was a one night romantic getaway for two, that I could also use my free trip coins at toward the cost of the room. Preferably including breakfast and a swimming pool with jacuzzi 😉 Not much to ask! We booked one of the cheaper rooms on the ground floor. Before check in we took an Uber to San Pedro mall to do some essential shopping and see a movie. Then we checked in and I relaxed in the jacuzzi under the San José night sky while my husband enjoyed a full workout in the gym/weights room. TV with cable was great for my husband who enjoyed the football while I enjoyed the hot shower and relaxed in the bed afterwards. We had an amazingly comfortable sleep and a delicious breakfast in the morning of gallo pinto, fresh tropical fruits, freshly squeezed watermelon juice and hot coffee. A generous check out time of 12pm meant we had more than enough time to get our things together and leave when it suited. Cons: Not many cons at this price point and value. The guy at the desk was a bit weird when we asked him for a second glass for water as there was only one in the room but not a big deal. We also had to ask him for the TV remote. The towels were a bit small like a mini dress on me after my shower. But good quality (with a third extra towel for the jacuzzi) and high quality bed linen. It also is in a slightly rough looking neighborhood but this is not a problem if you travel to and from the hotel by Uber or use a hire car (which you can park privately inside the property). Overall impression: The other photos on trip.com and similar booking sites do not do this hotel justice - it looks far better in person. It has real character since it is a restored historic hotel from an era bygone, but that is why everything is such high quality from the bed linen to the floor tiles. Everything is also in good shape and freshly painted. There a little hidden nooks around the hotel that make it very charming. The breakfast area is lovely and the jacuzzi, pool and water slide were a real highlight. We WILL be back.

The hotel is located in the center of San Jose. Downstairs is a main pedestrian street. It is convenient to eat and go shopping. It may be because of the country's reasons. The hotel feels old and it feels a little unsafe to go out at night. The hotel is decorated in an old-fashioned style, and the hotel lobby is on the second floor, very retro style. The breakfast is relatively rich, but after two days of eating, I feel that there is nothing to eat. It may be that the Chinese stomach is not used to it. Fruit, juice, coffee, a lot of milk, this is great. The bathroom in the hotel has only a shower head, which is very inconvenient. In addition, the drinking water is installed by the hotel itself, and it is always not safe to drink.

We stayed twice at Bougainvillea, 3 nights at the start of our birding tour, and one night at the end. It is a great introduction to Costa Rica and birding. We really loved the garden out the back, which had plenty of new birds for us. The buffet breakfast in the morning was probably the best on our trip (the only one that had a good muesli for me!) and the restaurant catered well for gluten free and vegetarian diets, with enough variety when staying a couple of days. The sandwiches are highly recommended. The rooms are spacious. There is a security box that works, and WiFi is flawless. There is a fan in the rooms but no air conditioning, and on the hot days we were there I did find the rooms a little too hot in the evenings when trying to sleep. It does cool down to around 20 degrees overnight, but that is a little hot for me. Service from all staff was excellent. They do money exchange at reception and help organise taxis for going in to San Jose. This hotel is very popular with western birders arriving in the country and it lives up to its reputation. Highly recommended.