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I want start by saying this hotel is beautiful and is worth visiting for the rooftop bar and the chic style. I quarantined here for 5 days in April. The rooms were clean and food was mostly good. The staff wasn’t very welcoming at first. I was exhausted and overwhelmed with everything that was going on with the pandemic. You would think they would be kind and try to get you into a room. I had a paid reservation here for at least 5 hours before I arrived. This was a last minute thing for every traveller that day. The staff member on duty waited about 3 hours to finally assign us a room. The excuse was that the reservation didn’t come through yet, which made no sense. I see people going through the same thing as us checked in already. I didn’t understand the concept of making a paying customer wait in the lobby for hours. He should have checked us right in and took care of it then, everyone would have been happy. At check out I gave my cc details once again and they handed me my deposit back. Later on that week everyday Im getting emails from the same staff member claiming it wasn’t paid. I had no idea what was going on. I also sent them a bank transfer after the fact since there cc machine wasn’t taking our credit cards. Which wasn’t our fault! They need to communicate better and accommodate guests better.

This hotel stay was arranged by Silversea following a cruise from Guayaquil to Valparaiso, with return flights from Santiago. Our room was comfortable; food, wines and service in the restaurant were generally excellent. We had a late-evening flight out of Santiago, so the hotel folks graciously let us stay in our room until 3:00 p.m. If back in Santiago, we'll definitely consider staying here again.

Good morning, first of all, I would like say good things about the Doubletree Hilton Vitacura, was a great hotel, good location and close to the Mall and good restaurants around. Me and my 2 sisters and my mother stayed from 28/05 until 04/06 in the hotel and we were very proud with the service, all the employees were very friendly and helpful. Rooms were very comfortable and affordable. Breakfast was the best part, which offered lots of options cold and hot buffet for everyone and specially for the waiter Leonardo and everyone else that gave us a good service and was very good. I would really love to thank everyone from the hotel Concierge, Breakfast Team, Housekeeping, Front Desk people and we had a wonderful time. I recommend this hotel and hope to see u guys next time.

Both for business trip and to meet Santiago is very spectacular, since it is in the business center and close to subtle and collective stations. The rooms are very good!! It has to cook and freezer. Very nice everything!!

Was a great stay. Very helpful staff.

The overall is acceptable, the price is relatively not high, the parking space fee for applying for parking spaces is a bit difficult, and the reserved phone cannot be reached. In the end, Trip.com customer service helped solve it, and Trip.com customer service was still very powerful.

Good location good service and convienece to super market and metro station and bus station and many shop and resturant near by

Excellent option at just a few minutes from Sky Costanera. I stayed at the stay for a week in July 2024 and would recommend closed eyes services. The service is the high point of the Stay, all the staff are very educated and ready to help with anything, from the reception staff to the general service team. Although some furniture in the apartment were a little old, it was complete and ready for all our needs, and of the few things we need (flacon opener and dust aspirator) the reception was promptly provided. Breakfast served in another building (less than two minutes walk) is tired and contains several options for vegans and people with food restrictions. In addition, they request the previous day, they provide lunches to be taken to the tours that start early. The only improvement I would recommend for the team is the sending of clearer instructions on check in, which is made in another building. As we didn't know where to check in, we were walking with our morning bags in the complex team until we found the 24-hour reception